# Customer Review Insights — Turner Pest Control

Generated 2026-06-01 from 999 verified reviews (2015-02-24 – 2026-03-06).

## Summary

Turner Pest Control in Jacksonville, FL has accumulated 999 customer reviews spanning from February 2015 through March 2026, with an overall positive sentiment rate of 86.3% and a negative rate of 12.8%. The data reflects a stable trend over that period. The most frequently discussed aspect is Professionalism and Conduct, cited in 768 reviews at 88.8% positive, followed by Communication and Updates (512 mentions, 78.7% positive) and Courtesy and Friendliness (490 mentions, 97.8% positive). Technical Knowledge and Expertise earned 88.8% positive marks across 448 mentions, and Punctuality and On-Time Service was rated positively in 84.6% of 149 mentions. However, several aspects present notable weaknesses. Problem Resolution and Effectiveness drew 282 mentions at only 60.3% positive, falling well below a favorable threshold. Responsiveness and Speed was positive in just 49.4% of 156 mentions, and Scheduling and Booking Ease reached only 50.6% positive across 87 mentions. Most critically, Pricing and Value received a positive rating of just 39.8% from 123 reviewers, indicating a consistent and recurring concern among customers. The Billing and Pricing topic, mentioned in 54 reviews, was only 29.6% positive, while Service Complaints and Failures (34 reviews) and Cancellation and Contract Issues (20 reviews) carried 0% positive sentiment, signaling meaningful dissatisfaction in those specific areas. On the service side, general Pest Control was mentioned in 591 reviews at 88.2% positive, Pest Control Treatment in 32 reviews at 96.9% positive, Termite Inspection in 33 reviews at 90.9% positive, and Pest Inspection in 35 reviews at 91.4% positive. Lawn Care, cited in 111 reviews, was positive at 70.3%, just clearing a satisfactory threshold. Among individual technicians, Michael (45 mentions, 5.0 avg rating), Nate (33 mentions, 5.0 avg rating), Jacob (30 mentions, 4.9 avg rating), Kameron (26 mentions, 5.0 avg rating), and Zachary (26 mentions, 5.0 avg rating) were the most frequently named and all received near-perfect ratings. Long-Term Customer Loyalty was a positive topic in 95.5% of 67 reviews, suggesting that customers who remain tend to be satisfied, even as pricing and scheduling issues affect the broader customer base.

## Overall Sentiment
- Positive: 86.3%
- Neutral: 0.9%
- Negative: 12.8%

## Aspect Sentiment

### Professionalism & Conduct
- Mentions: 768 of 999 reviews (76.9%)
- Positive: 88.8% (682 of 768)
- Top phrases: "Professional", "Very professional", "did a great job"

### Communication & Updates
- Mentions: 512 of 999 reviews (51.3%)
- Positive: 78.7% (403 of 512)
- Top phrases: "informative", "great communication", "Explained everything clearly"

### Courtesy & Friendliness
- Mentions: 490 of 999 reviews (49%)
- Positive: 97.8% (479 of 490)
- Top phrases: "courteous", "friendly", "very personable"

### Technical Knowledge & Expertise
- Mentions: 448 of 999 reviews (44.8%)
- Positive: 88.8% (398 of 448)
- Top phrases: "knowledgeable", "thorough", "Very knowledgeable"

### Problem Resolution & Effectiveness
- Mentions: 282 of 999 reviews (28.2%)
- Positive: 60.3% (170 of 282)
- Top phrases: "got the job done", "He did a great job", "it now looks great"

### Responsiveness & Speed
- Mentions: 156 of 999 reviews (15.6%)
- Positive: 49.4% (77 of 156)
- Top phrases: "Very responsive", "Quick", "responsive"

### Punctuality & On-Time Service
- Mentions: 149 of 999 reviews (14.9%)
- Positive: 84.6% (126 of 149)
- Top phrases: "on time", "always on time", "punctual"

### Pricing & Value
- Mentions: 123 of 999 reviews (12.3%)
- Positive: 39.8% (49 of 123)
- Top phrases: "on budget", "overpriced", "Reasonable."

### Scheduling & Booking Ease
- Mentions: 87 of 999 reviews (8.7%)
- Positive: 50.6% (44 of 87)
- Top phrases: "flexible", "they stood us up", "availability is very quick"

### Cleanliness & Tidiness
- Mentions: 45 of 999 reviews (4.5%)
- Positive: 80% (36 of 45)
- Top phrases: "clean job he does", "made sure it was clean", "respectful of property"

## Top Employees

### Michael
- Mentioned in 45 reviews
- Average rating when mentioned: 5.00
- Sentiment: 97.8% positive

### Nate
- Mentioned in 33 reviews
- Average rating when mentioned: 5.00
- Sentiment: 97% positive

### Jacob
- Mentioned in 30 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Kameron
- Mentioned in 26 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Zachary
- Mentioned in 26 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Cody
- Mentioned in 26 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Deandre
- Mentioned in 23 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Scott
- Mentioned in 20 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### David
- Mentioned in 19 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Detron
- Mentioned in 19 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Aaron
- Mentioned in 19 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Spencer
- Mentioned in 17 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Joshua
- Mentioned in 16 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Megan
- Mentioned in 16 reviews
- Average rating when mentioned: 4.80
- Sentiment: 93.8% positive

### Darren
- Mentioned in 15 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Donta
- Mentioned in 15 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kristopher
- Mentioned in 13 reviews
- Average rating when mentioned: 4.70
- Sentiment: 92.3% positive

### Melanie
- Mentioned in 13 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Ryan
- Mentioned in 13 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Nicholas
- Mentioned in 12 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mike
- Mentioned in 11 reviews
- Average rating when mentioned: 4.60
- Sentiment: 90.9% positive

### Josh
- Mentioned in 11 reviews
- Average rating when mentioned: 4.50
- Sentiment: 90.9% positive

### Robert
- Mentioned in 10 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Denver
- Mentioned in 9 reviews
- Average rating when mentioned: 4.60
- Sentiment: 88.9% positive

### Stephen
- Mentioned in 9 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Zach
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Pam
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Dennis
- Mentioned in 7 reviews
- Average rating when mentioned: 4.60
- Sentiment: 85.7% positive

### John
- Mentioned in 6 reviews
- Average rating when mentioned: 3.70
- Sentiment: 66.7% positive

### Chris
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Chad
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kam
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Joe
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jonathan
- Mentioned in 4 reviews
- Average rating when mentioned: 4.00
- Sentiment: 75% positive

### Paul
- Mentioned in 4 reviews
- Average rating when mentioned: 4.00
- Sentiment: 75% positive

### Don
- Mentioned in 4 reviews
- Average rating when mentioned: 4.00
- Sentiment: 75% positive

### Capreece
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Shawn
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kailon
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mel
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jason
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Nick
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Darby
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Rick
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Richard
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Tab
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Pamela
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

## Services

### Pest Control
- Mentioned in 591 reviews
- Sentiment: 88.2% positive

### Lawn Care
- Mentioned in 111 reviews
- Sentiment: 70.3% positive

### Pest Inspection
- Mentioned in 35 reviews
- Sentiment: 91.4% positive

### Termite Inspection
- Mentioned in 33 reviews
- Sentiment: 90.9% positive

### Pest Control Treatment
- Mentioned in 32 reviews
- Sentiment: 96.9% positive

### Termite Bond
- Mentioned in 21 reviews
- Sentiment: 71.4% positive

### Lawn Treatment
- Mentioned in 20 reviews
- Sentiment: 65% positive

### Termite Treatment
- Mentioned in 15 reviews
- Sentiment: 60% positive

### Pest Treatment
- Mentioned in 14 reviews
- Sentiment: 85.7% positive

### Termite Control
- Mentioned in 13 reviews
- Sentiment: 84.6% positive

### Weed Control
- Mentioned in 13 reviews
- Sentiment: 76.9% positive

### Ant Treatment
- Mentioned in 11 reviews
- Sentiment: 72.7% positive

### Exterior Pest Treatment
- Mentioned in 10 reviews
- Sentiment: 90% positive

### Exterior Pest Control
- Mentioned in 10 reviews
- Sentiment: 100% positive

### Spider Treatment
- Mentioned in 9 reviews
- Sentiment: 66.7% positive

### Interior Pest Control
- Mentioned in 9 reviews
- Sentiment: 88.9% positive

### Pest Control Inspection
- Mentioned in 8 reviews
- Sentiment: 100% positive

### Spider Web Removal
- Mentioned in 7 reviews
- Sentiment: 71.4% positive

### Termite Protection
- Mentioned in 7 reviews
- Sentiment: 57.1% positive

### Quarterly Pest Control
- Mentioned in 7 reviews
- Sentiment: 71.4% positive

### Ant Control
- Mentioned in 7 reviews
- Sentiment: 85.7% positive

### Lawn Fertilization
- Mentioned in 7 reviews
- Sentiment: 85.7% positive

### Pest Control Service
- Mentioned in 6 reviews
- Sentiment: 83.3% positive

### Interior Pest Treatment
- Mentioned in 6 reviews
- Sentiment: 100% positive

### Spider Control
- Mentioned in 6 reviews
- Sentiment: 100% positive

### Roach Treatment
- Mentioned in 6 reviews
- Sentiment: 33.3% positive

### Wasp Nest Removal
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Home Inspection
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Pest Control Spray
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Wildlife Removal
- Mentioned in 5 reviews
- Sentiment: 80% positive

### Annual Inspection
- Mentioned in 5 reviews
- Sentiment: 80% positive

### Lawn Pest Control
- Mentioned in 5 reviews
- Sentiment: 80% positive

### Yard Treatment
- Mentioned in 5 reviews
- Sentiment: 80% positive

### Insect Control
- Mentioned in 4 reviews
- Sentiment: 100% positive

### Perimeter Treatment
- Mentioned in 4 reviews
- Sentiment: 100% positive

### Fire Ant Treatment
- Mentioned in 4 reviews
- Sentiment: 50% positive

### Mosquito Treatment
- Mentioned in 4 reviews
- Sentiment: 75% positive

### Flea Treatment
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Fertilization
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Lawn Service
- Mentioned in 3 reviews
- Sentiment: 33.3% positive

### Termite Bond Renewal
- Mentioned in 3 reviews
- Sentiment: 100% positive

### General Pest Control
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Monthly Pest Control
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Initial Pest Treatment
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Exterior Treatment
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Mosquito Control
- Mentioned in 3 reviews
- Sentiment: 33.3% positive

### Wasp Treatment
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Indoor Pest Control
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Pest Control Interior
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Pest Control Exterior
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Weed Treatment
- Mentioned in 3 reviews
- Sentiment: 0% positive

### Fungus Treatment
- Mentioned in 3 reviews
- Sentiment: 33.3% positive

### Bug Treatment
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Turner Guard
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Termite Bait Stations
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Shrub Care
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Wildlife Trapping
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Home Pest Inspection
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Termite Bait Treatment
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Extermination
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Lawn Weed Treatment
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Exterior Inspection
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Snake Repellant
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Lawn Aeration
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Yard Spraying
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Interior Treatment
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Cobweb Removal
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Insect Treatment
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Outdoor Pest Control
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Rodent Control
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Mud Dauber Nest Removal
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Exterior Pest Inspection
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Lawn Care Treatment
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Termite Bond Inspection
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Recurring Pest Treatment
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Fruit Fly Treatment
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Lawn Weed Control
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Lawn Fertilizer Treatment
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Termite Tenting
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Commercial Pest Control
- Mentioned in 2 reviews
- Sentiment: 0% positive

### Termite Bond Transfer
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Termite Warranty
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Yard Pest Control
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Wasp Control
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Pest Control Subscription
- Mentioned in 2 reviews
- Sentiment: 0% positive

### Lawn Maintenance
- Mentioned in 2 reviews
- Sentiment: 0% positive

### Annual Service Plan
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Interior Exterior Treatment
- Mentioned in 2 reviews
- Sentiment: 50% positive

## Topics

### Technician Quality & Professionalism
- Technician Quality & Professionalism mentioned in 646 of 999 reviews (64.7%)
- 98.9% of Technician Quality & Professionalism reviews are 4 or 5 stars
- Average rating in Technician Quality & Professionalism reviews: 4.9★

### Pest Control Service
- Pest Control Service mentioned in 391 of 999 reviews (39.1%)
- 98.2% of Pest Control Service reviews are 4 or 5 stars
- Average rating in Pest Control Service reviews: 4.9★

### Customer Service
- Customer Service mentioned in 243 of 999 reviews (24.3%)
- 86.4% of Customer Service reviews are 4 or 5 stars
- Average rating in Customer Service reviews: 4.5★

### Communication
- Communication mentioned in 138 of 999 reviews (13.8%)
- 96.4% of Communication reviews are 4 or 5 stars
- Average rating in Communication reviews: 4.8★

### Pest Inspection & Treatment
- Pest Inspection & Treatment mentioned in 136 of 999 reviews (13.6%)
- 89% of Pest Inspection & Treatment reviews are 4 or 5 stars
- Average rating in Pest Inspection & Treatment reviews: 4.6★

### Lawn Care Service
- Lawn Care Service mentioned in 115 of 999 reviews (11.5%)
- 87.8% of Lawn Care Service reviews are 4 or 5 stars
- Average rating in Lawn Care Service reviews: 4.5★

### Termite Control & Protection
- Termite Control & Protection mentioned in 72 of 999 reviews (7.2%)
- 87.5% of Termite Control & Protection reviews are 4 or 5 stars
- Average rating in Termite Control & Protection reviews: 4.6★

### Long-Term Customer Loyalty
- Long-Term Customer Loyalty mentioned in 67 of 999 reviews (6.7%)
- 95.5% of Long-Term Customer Loyalty reviews are 4 or 5 stars
- Average rating in Long-Term Customer Loyalty reviews: 4.8★

### Billing & Pricing
- Billing & Pricing mentioned in 54 of 999 reviews (5.4%)
- 29.6% of Billing & Pricing reviews are 4 or 5 stars
- Average rating in Billing & Pricing reviews: 2.2★

### Scheduling & Punctuality
- Scheduling & Punctuality mentioned in 49 of 999 reviews (4.9%)
- 73.5% of Scheduling & Punctuality reviews are 4 or 5 stars
- Average rating in Scheduling & Punctuality reviews: 4★

### Service Complaints & Failures
- Service Complaints & Failures mentioned in 34 of 999 reviews (3.4%)
- 0% of Service Complaints & Failures reviews are 4 or 5 stars
- Average rating in Service Complaints & Failures reviews: 1.2★

### Cancellation & Contract Issues
- Cancellation & Contract Issues mentioned in 20 of 999 reviews (2%)
- 0% of Cancellation & Contract Issues reviews are 4 or 5 stars
- Average rating in Cancellation & Contract Issues reviews: 1.1★

### Wildlife Removal
- Wildlife Removal mentioned in 6 of 999 reviews (0.6%)
- 83.3% of Wildlife Removal reviews are 4 or 5 stars
- Average rating in Wildlife Removal reviews: 4.3★

## FAQ

**Q: Is Turner Pest Control professional?**
A: Based on 768 reviews mentioning professionalism & conduct, 88.8% report positive experiences. Customers frequently mention "Professional".

**Q: Is Turner Pest Control good at communicating with customers?**
A: Based on 512 reviews mentioning communication & updates, 78.7% report positive experiences. Customers frequently mention "informative".

**Q: Is Turner Pest Control courteous and friendly?**
A: Based on 490 reviews mentioning courtesy & friendliness, 97.8% report positive experiences. Customers frequently mention "courteous".

**Q: Is Turner Pest Control knowledgeable and skilled?**
A: Based on 448 reviews mentioning technical knowledge & expertise, 88.8% report positive experiences. Customers frequently mention "knowledgeable".

**Q: Is Turner Pest Control effective at solving problems?**
A: Based on 282 reviews mentioning problem resolution & effectiveness, 60.3% report positive experiences. Customers frequently mention "got the job done".

**Q: Is Turner Pest Control responsive and quick?**
A: Based on 156 reviews mentioning responsiveness & speed, 49.4% report positive experiences. Customers frequently mention "Very responsive".

**Q: Is Turner Pest Control on time for appointments?**
A: Based on 149 reviews mentioning punctuality & on-time service, 84.6% report positive experiences. Customers frequently mention "on time".

**Q: Is Turner Pest Control affordable and fairly priced?**
A: Based on 123 reviews mentioning pricing & value, 39.8% report positive experiences. Customers frequently mention "on budget".

**Q: Is Turner Pest Control easy to schedule with?**
A: Based on 87 reviews mentioning scheduling & booking ease, 50.6% report positive experiences. Customers frequently mention "flexible".

**Q: Is Turner Pest Control clean and tidy?**
A: Based on 45 reviews mentioning cleanliness & tidiness, 80% report positive experiences. Customers frequently mention "clean job he does".

**Q: Does Turner Pest Control handle technician quality & professionalism?**
A: Technician Quality & Professionalism appears in 646 of 999 reviews, 99.1% of them positive.

**Q: Does Turner Pest Control handle pest control service?**
A: Pest Control Service appears in 391 of 999 reviews, 98.7% of them positive.

**Q: Does Turner Pest Control handle customer service?**
A: Customer Service appears in 243 of 999 reviews, 85.6% of them positive.

**Q: Does Turner Pest Control handle communication?**
A: Communication appears in 138 of 999 reviews, 96.4% of them positive.

**Q: Does Turner Pest Control handle pest inspection & treatment?**
A: Pest Inspection & Treatment appears in 136 of 999 reviews, 88.2% of them positive.