Alysa Gregory

When I originally signed up for service with Turner, a few months after purchasing my new home, I was told that I needed to pay a one time start up fee, along with $35 each month to remain active. I VERY SPECIFICALLY asked if I would be able to cancel my account at any given time without any additional fees, and I was told yes! I was told we were able to call for service at anytime, which the $35 / month covered. After doing my own research, and continued issues with water bugs/outdoor roaches getting into our home, we decided to cancel with turner in September of 2020, after I already paid my $35 for that month. I was told I would need to still pay for oct, nov and dec, a total of $105, in order to cancel. This is completely different from what I was told when I first decided to choose this company for service (there's always a catch). I told the rep in Sept that I needed to speak with a manager about this, as I was given false info when I first became a customer. Today is December 23rd, 2020 and I have yet to receive a call from Turner's management to address this issue, and NO CALLS at all. Every single time I try calling Turner, even while still a customer, the wait time is over 30 minutes and it's absolutely ridiculous. Called again on 12/22/20 and was told manager is busy and would call me. Still no call. I absolutely do NOT recommend this company.

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