Jacksonville, FL
What customers say about Turner Pest Control
Turner Pest Control in Jacksonville, FL has accumulated 999 customer reviews spanning from February 2015 through March 2026, with an overall positive sentiment rate of 86.3% and a negative rate of 12.8%. The data reflects a stable trend over that period. The most frequently discussed aspect is Professionalism and Conduct, cited in 768 reviews at 88.8% positive, followed by Communication and Updates (512 mentions, 78.7% positive) and Courtesy and Friendliness (490 mentions, 97.8% positive).
Technical Knowledge and Expertise earned 88.8% positive marks across 448 mentions, and Punctuality and On-Time Service was rated positively in 84.6% of 149 mentions. However, several aspects present notable weaknesses. Problem Resolution and Effectiveness drew 282 mentions at only 60.3% positive, falling well below a favorable threshold.
Responsiveness and Speed was positive in just 49.4% of 156 mentions, and Scheduling and Booking Ease reached only 50.6% positive across 87 mentions. Most critically, Pricing and Value received a positive rating of just 39.8% from 123 reviewers, indicating a consistent and recurring concern among customers. The Billing and Pricing topic, mentioned in 54 reviews, was only 29.6% positive, while Service Complaints and Failures (34 reviews) and Cancellation and Contract Issues (20 reviews) carried 0% positive sentiment, signaling meaningful dissatisfaction in those specific areas.
“Robert takes very good care of my home. He calls ahead to let me know he's coming and let's me know if he finds any issues. Most of all he's very professional and courteous when I'm speaking with him. Thank you Rob!!”
On the service side, general Pest Control was mentioned in 591 reviews at 88.2% positive, Pest Control Treatment in 32 reviews at 96.9% positive, Termite Inspection in 33 reviews at 90.9% positive, and Pest Inspection in 35 reviews at 91.4% positive. Lawn Care, cited in 111 reviews, was positive at 70.3%, just clearing a satisfactory threshold. Among individual technicians, Michael (45 mentions, 5.0 avg rating), Nate (33 mentions, 5.0 avg rating), Jacob (30 mentions, 4.9 avg rating), Kameron (26 mentions, 5.0 avg rating), and Zachary (26 mentions, 5.0 avg rating) were the most frequently named and all received near-perfect ratings.
Long-Term Customer Loyalty was a positive topic in 95.5% of 67 reviews, suggesting that customers who remain tend to be satisfied, even as pricing and scheduling issues affect the broader customer base.
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