Andrea

This company is becoming more and more unreliable. I use them because when I bought my house I had termite baits installed and signed up for a quarterly inspection /spray. They’re supposed to come quarterly and inspect my baits, spray around the outside of the home, and wipe away spider webs/nests etc. At first they were coming and doing a great job, as best as they could. If I wasn’t home they’d still go around back and do what they needed to do. As of late, they ring my doorbell and if I’m not home they do nothing. I notified the company and the lady I spoke to first was really nice and said she saw he did nothing and didn’t know why. So she rescheduled them to come out. We’ll come today, the man came out, rang my doorbell, I wasn’t home, he did nothing again. I know because I have a ring doorbell and cameras. So I contact the company once again of course frustrated because I pay a monthly fee. The lady Rachel I spoke to today was quite rude, spoke over me and was not sincere or apologetic at all. She kept saying I would get an inspection report to my email but she would notify a supervisor only after I asked. First off, I won’t get an inspection report because nothing was done, but ok. I’ll wait. Then she said he didn’t go around the back last time because of my gates. Well that was never an issue because and the gates are unlocked, had they of checked. Nobody said anything to me about that...I am at the point where I want to cancel and go with another company my neighbors use. Like where do you draw the line?

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