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I maintained the Turner service that was in place when I purchased my home approximately 6 years ago and at that time, I considered Turner to be a 5 star service. The servicing tech appeared to be knowledgeable and thorough, customer service was on point, and Turner offered discounts for multiple services, as well as a discount for paying the annual cost of service in full. Through the years, the servicing tech has changed numerous times and while some have been exceptional, others have not; the level of service appears to have declined. Turner no longer offers a discount for paying the annual service in full, and the cost of my service has recently been increased twice within a year. At one point we saw silverfish and although Turner "tried", their attempts to rid the pest were unsuccessful and I had to resort to other means of treatment. Coincidentally, Turner increased my cost of service afterward, even though they did not resolve the issue. It is also worth noting in my experience with Turner, they are more of a reactive service than a preventative one. Meaning aside from a quarterly appearance, they only treat your home when pest are present, rather than treating to prevent pest from being present in your home. Given the decline in service over the years and other factors to date, my current view of Turner is a 2'ish star service with potential for improvement. Should Turner improve during my patronage, I will update my review accordingly.

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