Christina Yim

UPDATE/EDIT (Sept. 7, 2025)- They said they would reach out. They have yet to do so, they also came and removed their equipment recently. Waiting to see if the refund does happen for the equipment. No refund has been offered after the one time service that I was not told would have a cost when making the appointment, during the appointment, or after the appointment....DO NOT USE THIS COMPANY!!! I now know why my neighbors used their services and it was always very short lived. The amount of money charged versus how well they complete service is incredibly lack luster, the overall experience should be negative 5 stars. I called them back a few times as they never fully wiped away the webs/cobwebs, etc around lights or corners around the doors. Even when they returned, with information of my complaint and when I told home in person, they still never would wipe away everything. The holidays had come around and I was busy with family so I called shortly after when everyone had left and needed them to come back out. When speaking with them they NEVER informed me that I was just out of my initial contract (ended Dec. 31st) and this was a couple days January when I called. They came out, never asked for payment, never told me on the phone that I needed to either extend my contract, would have to pay for them to come out, not a single comment or discussion what so ever letting me know I was going to be charged. I already knew I was not wanting to renew a contract with them. A month or two after that visit I was sent a bill. I assumed it was to renew the contract so I ignored the bill. It was for the amount of $356.00. After another email notice I called as I wanted to let them know to please stop sending I do not want to renew. I was told on the phone FOR THE FIRST TIME, that the visit in January was out of my initial contract and that was the amount due for A SINGLE VISIT! $356.00 for a SINGLE VISIT!!!!!!!!! I was never told when making an appointment that this was going to be a visit at a cost to myself, never told an amount, NOTHING!!! She apologized for the "miscommunication". They would not accept ANY fault on their side and charged the card they had on file. $356.00 for a single treatment is taking advantage of a customer. It's ABSURD!!! DO NOT USE THIS COMPANY!!! WARNING- DO NOT USE!

← Back to all reviews