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Turner Pest Control

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Felix Reyes

July 12, 2018 · review of Turner Pest Control

The worst service ever, on the first visit the tech text me indicating that he spayed under the house thinking that no one was keeping an eye on him. My wife was at home making sure that the job was been done and the tech didn't spray under the house. I had to call the sales rep and he went and sprayed in the areas that the tech didn't. They were supposed to go two weeks after and they never showed up, after waiting for a month I called to cancel service the customer service rep indicated that a supervisor was going to call me within 24 hrs. and it's been three weeks and I have not received a call. Don't hire this company there a bunch of irresponsible people that don't care about there customers. They offer a service that I paid and never received.

Response from owner

Mr. Reyes - We deeply apologize for your bad experience. I spoke with our Ocala branch manager to get some clarification on this and he said he has left you several messages to apologize and that he was able to get you today. The tech did not spray under the house as we typically don't do that so he asked our sales representative who said that he would handle it. We did see in the notes where an add call was put in for the supervisor to call you and he confirmed he dropped the ball on that. It is our goal to provide unsurpassed quality and service and we are sincerely sorry we missed the mark on this.

July 23, 2018

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