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Turner Pest Control

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Heidi Howell

April 14, 2019 · review of Turner Pest Control

We were a Brandon customer for over a year. The transition has not gone well for us. First, they take our favorite person off of our route and won't allow him to come do our service any longer. Then, they send a new person who sprayed my neighbor's yard, instead of ours. I emailed them over a week ago and still have not received a response on this issue. A technician called me Wednesday saying he was on his way to service the backyard and wanted to know if he could go through the house... no, because nobody was home because we didn't know he was coming and the company still hadn't responded to my email about them servicing the wrong house. I also informed him that the technician usually schedules an appointment in advance and comes inside to spray. He said he would have someone from customer service contact me and they still haven't.

Response from owner

Mrs. Green - We are so sorry to hear that you have been having issues during the transition. It is our goal to provide unsurpassed quality and service to our customers and we are disappointed we missed the mark. It is my understanding our customer service manager reached out to you and got you taken care of. Unfortunately (but fortunately!) your original tech got promoted to management but we were able to assign you one of the original Brandon techs who is wonderful. We will follow up after your next service to make sure you are happy with the service. Please let us know if we can do anything else. Thank you for being a valued customer.

April 15, 2019

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