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Jim Snyder

December 20, 2018 · review of Turner Pest Control

Confused, currently a Turner customer, buying a new (To me) home and called Turner for a quote on the termite bond. Clerk explained she had to set up a whole new account and not utilize my current one, I said ok but could someone call me back so I didn’t have to sit on phone. She didn’t answer but responded it will just take a minute, waited and she came back to give me appointment and scheduled it out 2 weeks, told her I didn’t want to wait that long for a price, she said ok and conversation ended. Don’t know the owner but if this is your marketing, good luck. Having said that at my current home the service delivery has been nothing but professional. Maybe they just have too much demand.

Response from owner

Mr. Snyder - We certainly apologize for the confusion. With our termite plan, we do have to send a field inspector in order to provide accurate pricing because they have to take measurements and make sure there isn't any existing termite damage. As for scheduling two weeks out, that was a mistake on our customer service reps behalf. A lot of technicians were on vacation for the holidays but she should have checked with a manager to move schedules around to get you in on the 27th or 28th. We have gone over this with her as a training opportunity but we apologize that we weren't able to get to you faster. Please let us know if we can help you in any other way, we truly value your business and would love to help you with your new home.

December 31, 2018

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