Kevin H

Turner Pest Control did the original termite treatment and warranty in our new home built at the end of last year. I contacted them and asked about the termite warranty and pest control services. I decided to sign up for Turner Guard, and I'm glad I did. When we first moved in, we had ants and scorpions EVERYWHERE. They came out a time or two to spray and do what they do best. Haven't had any more issues with ants, scorpions, or termites since this original treatment. Best part is, they are always willing to come out. Just a quick phone call or email gets an immediate response. Highly recommend them for pest control. I plan on continuing to use them as long as they provide such excellent service and pest control! Update 4/7/2024: Unfortunately, this review no longer holds true. Their services in 2016 and 2017 were exceptional. After they were purchased by Anticimex, it steadily decreased (both lawn and pest control), and despite multiple request to revisit, our yard is nearly dead, mostly weeds and ant hills. We have also decided to end our lawn service and pest control with them, and just keep the termite warranty. For some reason, this requires a visit from a manager, or technician (they can't even give a straight answer). It has now been over a month and we continue to wait for our manager and/or technician to give us an "estimate" for termite bond (management has been unable to tell me why they need to come out in person to give me an estimate when we already use them for pest control). We took Friday March 8th off to get this "estimate" and they were no call, no show. We were told after calling that the tech had a family emergency and could not come out. We repeated this process again on April 5th and again they were no call, no show. We called again, and they said the tech had to go to the hospital. Nobody called us, but they helpfully told us they had us on the schedule for the following Monday. When were you going to call? Am an aggravated, annoyed and disappointed in the absolute lack of communication, customer service and quality of work. At this point, it looks like I will need an attorney just to end the constant billing. Their product also appears to be garbage. The best I can tell, they are spraying water on my yard and calling it "weed spray". In addition, I think the granular fertilizer is just rabbit food pellets. It's done nothing to green my lawn, encourage growth, or control weeds. Stay far away from this company. They are not what they were before the purchase.

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