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Turner Pest Control

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Maggie Derksen

November 12, 2019 · review of Turner Pest Control

We moved to the area in 10/2017 and Turner was recommended by an acquaintance! I always pay for my service up front annually and did so twice however in the last six months we got two different technicians that were at our residence less than 20 minutes each time and we were seeing more and more pests in and around our home! I decided to shop around as we have multiple rental properties where we use other pest control companies! I hired another company because of their reputation and work on some of our other properties! Ironically enough I am gone from mid October through mid December and am in parts of the country with no cell service I returned today 11/12/2019 to find that even though they haven’t been paid they think they have an eternal contract and can bill $195 for a visit forever! This is unacceptable and my attorney will be addressing this issue!

Response from owner

We apologize if you've had a bad experience with our services Ms. Derksen. It seems your contract auto-renewed while you were away were not aware that services were still being provided. After looking at your account and speaking to the manager responsible for this account, it was determined that the services would be credited and that your account balance is now zero. Again, we apologize for the poor experience you've had with Turner. We strive to provide unsurpassed quality and service and are sorry that we missed the mark in this situation.

November 13, 2019

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