Michael Ciruzzi

Professor Truth

I have lived in Jacksonville Florida for a few years now. Upon arrival, literally as our cable was being set up after moving across the country, I saw an advertisement for Turner pest control on the television. I quickly jotted down a note to call them later that day. I have been very happy, with the exception of one incident, with their services over the years up until now. That is the reason I am not giving 1 or 2 stars, because this situation arose only in the last 3-4 months of service. Now it seems they have changed technicians for our area and the quality has really went down hill. I am now even seeing insects I never saw before - it is like no treatment is being done at all. It's like they may as well be spraying water. The other techs we had in the past were efficient and friendly. They would explain things well and were thorough. EXAMPLES OF BAD SERVICE: This new guy knocked down some wasps 'mud piles' not sure what they are called- the dark gray globular things and left all the debris everywhere. He didn't sweep it away into the grass or anything - it was a huge mess right at our front door. I didn't see it until it was too late - it got tracked in the house. Gross. Another issue is that he supposedly sprayed and what not but I mostly saw him just standing around. I didn't watch him the entire time however, to be fair. We called about a spider issue - they came out, still saw them - even after the allotted time frame to give it a minute. Yes, I didn't see as many, but way more than we'd ever seen before. We called about seeing roaches - never saw roaches before and I keep a clean home. No food lying around, trash piled up etc. The insects continue to thrive in our home. Now, there are these strange long black beetle/earwig things taking over. That's the final straw. This guy has been out here 3-4 times, and this is the WORST I have ever seen our bug situation since living here and even when we moved into a house that had been vacant for many months. Before, with their service, I'd see something 1-2 times a week, at best. Never any roaches, either! Ewww! Now it is multiple times in one day that I will see something, and I'm certain I am not even seeing the half of it and I can't take it anymore. It is unfortunate, but since he is the tech assigned to our area I am now searching for a new pest control service. I called over the weekend to have a manager call me. I missed a call - I am assuming it was the manager several days later, but they never tried to call back. I'm done. Will be hiring someone else in the next couple of days. UPDATE 2: We went with another company. Problem that we've been dealing with for over 3-4 months with Turner was literally solved in 48 hrs. with new company. It's been over 3 weeks and I have not seen anything anymore. The new company saw immediately what the problem was, validated my concerns and took in depth measures to make our home safe, but inhospitable to these insects. It is so amazing and refreshing, we don't have to worry about being freaked out in the middle of the night anymore by some 6 legged creature. I am not certain what happened to Turner Pest Control, but they do not appear to be as efficient as they were when I first contracted them for our home. UPDATE: The manager did call me today, Sept. 4, and he was very pleasant and was interested in trouble shooting the matter. I do appreciate that. I try to be fair in reviews, so I wanted to let anyone reading this know that my mailbox was full, I called back but it appears he did not receive that message. Perhaps their new products are not as effective - they are trouble shooting, but I do appreciate the customer service I received regarding this matter. Thank you.

Linda McCullen

Been a loyal customer for almost 8 years. Moving to condo, so needed to cancel service. All of a sudden, even though they've been taking out $63 per month from my bank account, it seems that I had a balance due, for an additional 2 months. Needless to say, this didn't sit well and I voiced my displeasure. Will NEVER suggest them again, to anyone. Absolutely horrible customer service!

Chandra Jones

Bobby Jones is a thorough..knowledgeable and courteous technician. He is timely and explains what and why he does what he's doing to help keep my home safe from insects and Rodents. He has given me a great piece of mind knowing he's apart of my Florida fight!! The best!

Jhenelle R.

Joshua G. came out to do an extermination on my home and he was great! He informed me of everything he was going to do, made sure I was aware of everything, and made sure I didn’t have any questions about anything. He was quick, efficient, and respectful! He did an amazing job! I would definitely recommend him to others in the future!