sarhada shilling
I had a horrible experience with this company. I hired them to provide pest control service for my Mom's house. I signed a contract, paid $120 for the initial service, and scheduled the first service for 8/22 at 11:00AM. I was told someone would meet me at 11:00AM on 8/22 because the initial treatment would be inside and outside of the home. I took a day off of work and drove from Orlando to Jacksonville to meet the technician for the first appointment. 11:15 comes around and no one had showed up yet. I contacted the company to follow up on my appointment. I was informed the appointment was moved to another day due to the technician calling out sick. NO ONE from the company contacted me to inform me of this BEFORE I drove 2 hours to meet them for the appointment. All anyone could offer me on the phone was an apology. There was no attempt to keep me as a customer. It was the worse display of customer service. Not only had I signed a year contract for them to treat my Mom's house, but I had also referred them to 2 family members because I liked the sales person I dealt with. I immediately canceled my contract and demanded a refund of my $120 initial service fee. What a waste of time. I will be hiring another pest control service and will not be dealing with this company again.
Response from owner
August 26, 2019
Other reviews
Tunu Ricketts
Aaron was very professional and informative. Inflation has altered the pricing schedule which is a pain point however for the quality of service and competition needed, it was unavoidable.
Jake Ferry
I talked to a local Turner Pest Control employee awhile back about areas around my condo near the marsh. He was very informative and knowledgeable about the different ways the bugs could be getting into my home. Went to some areas around St. Augustine where they are building new homes and I was impressed to see some of them mentioning these guys for future reference. I would recommend them as they are very professional and courteous and know what they are doing! Who the heck likes living with bugs!?!
Regis
Used Turner pest control for 3 months, the roaches in my home increased. Their call back appointments take weeks to come in and for someone to treat again. They also charged me $200 to cancel their service. Out of all the years I've been using pest control. Turner pest control was the most costly with the worst results. I would call any other company for pest control.
Richard Macyczko
John was very thorough, and explained to me what he was looking for and any tips that would help me. I asked a lot of questions and he gave me answers that would help. Put him on my list!