Topic
Customer Service
85.6% positiveAcross 999 reviews of Turner Pest Control in Jacksonville, FL, customer service appears in 243 reviews (85.6% positive), from 2015-02-24 through 2026-03-06.
Key findings
Customer Service mentioned in 243 of 999 reviews (24.3%)
86.4% of Customer Service reviews are 4 or 5 stars
Average rating in Customer Service reviews: 4.5★
Aspects most discussed in these reviews
Professionalism & Conduct
74%181 mentionsCourtesy & Friendliness
62%150 mentionsCommunication & Updates
60%147 mentionsTechnical Knowledge & Expertise
35%86 mentionsProblem Resolution & Effectiveness
32%78 mentionsResponsiveness & Speed
23%55 mentions
Reviews mentioning customer service
George Perron
Kristopher made sure everything was covered and walked through what he did and what was the impact of the chemicals he used. Great customer service!
Response from owner
March 10, 2026
Julie Sebestyen
Not very happy with the service provided. Tech came in for spiders and left all the webs everywhere. Spilled chemicals at the front entrance on a new carpet and couldn’t even clean it up. C’mon!!
Response from owner
March 25, 2026
Phil Normand
Frederick was polite and explained the steps involved. He and Darren finished the job and left everything as they found it. Very professional.
Response from owner
February 19, 2026
Elvin Rivera
Great customer service provided by Nicholas. Very professional and knowledgeable. Answered all my questions and very polite.
Response from owner
June 3, 2025
Rick W
Nate was very nice and respectful which was great considering it was a very cold morning. He completed the task and was very pleasant to deal with. Thank you Turner
Response from owner
February 25, 2026
Michael Goins
Prompt, pro, and precise. Cleaned the eaves and overhang lights as well as the other areas in need. Well do e.
Response from owner
February 25, 2026
lisa Della rocco
They always call ahead to remind me of what date they’re coming and also call the day they arrive. Additionally I love how they text with follow up information and instructions after the service. Extremely helpful.
Scott Tanchak
Service tech very professional and thorough. Appreciate the detailed explanation.
Response from owner
February 25, 2026
Kathryn Cockerham
Darren is the most thorough and professional representative of Turner. So so pleased with his care and kindness!!!
Response from owner
February 27, 2026
Brad Ulrich
Happy with service and attention to detail provided.
Response from owner
February 25, 2026
Breann Karbiwnyk
We’ve been extremely disappointed with our care service. We added flea treatments after a case of fleas- I swear they did it once and never again. On top of the fact my dogs seem to be allergic to whatever they used to “treat” the lawn which never seemed to be treated and only continued to die regardless of how much we took care of it. Every time someone showed up it was never the same service and always seemed half done. Once we called to express that while I was home after explicitly asking for a specific service on our porch that was not done - I work from home and was in a meeting. My husband called to ask why they didn’t complete the service. The dispatcher was beyond disrespectful calling me a liar. Earlier this week when we called to cancel the lawn service we were told an AM would be calling us back to discuss and ask why. This “AM” is honestly a disgrace to this company because he called and was nothing but nasty to my husband demanding we still owed money after someone else had told us we could cancel at anytime. We agreed to pay for the most recent treatment but nothing else which only seemed to incite rage into this “AM” (maybe a commission thing?) Only after threatening to get a lawyer involved were we reached out to by the supervisor John who did his best to rectify the situation. Honestly he was wonderful in handling the situation and were very appreciative for him. But based on our experiences without him in it we have found a new company, and would NOT recommend Turner Pest to anyone. I’m appalled at how so many situations were handled here for no reason other than a lack of wanting to admit poor workmanship. Thank you to John for making the situation right. But if you want good service worth your money every month- Turner is not it.
Response from owner
March 9, 2026
Redz324 W.
Thanks Megan S. You did great and thank you for the great communication. Now can you take care of our home forever?? 🙂
Response from owner
July 8, 2025
Cheryl
On time. Ready to answer my questions. Good service.
Nicole B.
Deandre is kind, courteous and professional
Stacey Atwater
Awesome customer service and thorough.
Response from owner
February 13, 2026
Eleanor Trilllng
Always friendly, on time, professional and does a great job!
Response from owner
November 20, 2025
Corinne Sommese
Very kind and completed the work quickly.
Response from owner
February 12, 2026
Bubba Peterson
Timothy spent 10 minutes at our house and did a crappy job. The service I pay for is over 200 dollars a quarter. So 200 for 5 minutes of not doing what they are paid to do.
Response from owner
January 19, 2026
Alan Fein
Spencer did a great job servicing our home and property.. he explained everything that he was going to do and was calm and gracious in spite of our golden doodle barking like mad. Looking forward to seeing him again. Thanks to Turner for having workers like Spencer on their payroll!
Response from owner
February 13, 2026
Cheri LaVigne
Always willing to address any concerns that I have and put my mind at ease!!
Response from owner
February 17, 2026
Bill Meidling
Zach is always prompt, professional and courteous. He gets the job done and done right.
Response from owner
January 20, 2021
Michael LaVigne
Megan did a great job on this service call. She called ahead, was thorough and very efficient. Thank you.
Response from owner
January 27, 2026
Matthew Rice
Avoid!!!!!!!!!!!!!!! Turner is a complete joke and borderline scam. Their technicians do the bare minimum. They are supposed to sweep (knock down spiderwebs on the exterior perimeter of the house). This has never happened. I’ve called in and expressed my concerns and they sent someone out to correct. Great. Next month, same thing. I should not have to call in constantly and ask them to do the service that I pay for. I have been home when the technician is there and again, it is the bare minimum and you have to ask them to do their job. I pay for pest control as well as lawn. I still have an abundance of weeds in my yard. Keep in mind, I bought a new build, so brand new sod. I have had Turner since the beginning and my yard looks awful. They make canceling services extremely difficult. Let’s talk about customer service…. Hit or Miss. Some of the people answering the phone were great, others, well less than helpful. I was overcharged and they went on a long rant explaining that the charge was normal. I called back and spoke to another representative and they stated that I should be refunded and they would take care of it. This company is an absolute joke. Stay far far away. If they offer you a “bundle” I promise it is a scam…. Do not bite!!! I wouldn’t hire this company to clean my toilets. Worst experience I’ve ever had with a company. Do not hire Turner Pest control!!!
Response from owner
January 9, 2026
JoAnn Galvin
Darren was outstanding. Excellent Customer Service, knowledgeable, Did not rush, Offered an extra service for an inside ant issue, and Genuinely wanted to make sure I was a happy customer.
Response from owner
September 3, 2025
Jeffrey Yarbro
Very professional. Quick, thorough service with very little disruption to our outdoor leisure morning routine. Great attitude when asked questions about our service.
Response from owner
February 19, 2026
Brian Wellman
Cody was pilite and communicated well.
Response from owner
February 19, 2026
Brian Lord
Explained what he was going to do thoroughly. Made sure to ask if we were encou tering any issues.
Response from owner
February 19, 2026
Jocelyn F
Denver was very polite and efficient! Great to see him again. Merry Christmas.
Response from owner
December 26, 2025
Mike Monakey
Excellent service. Quick. Courteous and friendly.
Response from owner
January 12, 2026
David Blanco
Diego answered all the questions, was very open to explain everything, he did a good job checking all the spots, great service!
Response from owner
January 12, 2026
Kelly Clark
I was very impressed with Melanie. First person to call and discuss my termite protection and make an appointment to come in the house. Very professional and helpful!
Response from owner
December 19, 2025
C Gates
Super job! He takes great care of my yard and I appreciate that he takes time to ensure I am 100% satisfied!
Response from owner
December 19, 2025
Lilit Voskanyan
Jacob was very knowledgeable and took the time to answer my questions and help with the issues I was having with pests. Pleasure to work with.
Response from owner
December 19, 2025
Steven Norris
He explained services provided today and next service. Heck of a nice guy!
Response from owner
December 19, 2025
Eddie Ragin
DeAndre is always spot on when he comes to my yard. His professionalism and dedication are noteworthy. He said, he would return in two weeks to check my backyard yard and he did exactly that.
Response from owner
December 10, 2025
Victoria Broderson
Jacob was very professional and friendly, especially with the dogs.
Response from owner
December 10, 2025
Monica Chandler
I had a nice visit with Scott yesterday as he set me up for quarterly service. Jacob came today. Both of them were extremely nice and very caring to make sure I knew I could always call with any type issue. Very reassuring to me as a new customer.
Response from owner
December 10, 2025
Karen Robeson
Michael was a great tech. He was thorough, spent time answering questions and sent me an email with some information. He checked the home inside and out and left his card when he was done. I recommend Turner!
Response from owner
December 10, 2025
Jeremiah Alicea
Denver does a great job making the process painless and readily knows answers to all common questions. He also entertains the kids to make it fun for them as it happens!
Response from owner
December 10, 2025
Dana Deppner
David provides a high level of customer service with a positive & friendly attitude! A true professional!
Response from owner
December 10, 2025
Bob Livingston
Courteous and excellent service. Technician made certain any concerns we had were heard and resolved.
Response from owner
April 21, 2025
Nancy Spampinato
Turner has some really good technicians. Stephen listened to my concerns & answered my questions. He was nice & respectful of my property & pet. I have never had a problem that was not addressed. It is why I have been with Turner for years! Their people!
Response from owner
December 10, 2025
Kyle Vella
Spencer was great. He went above and beyond. He gathered all 10 tennis balls scattered around the back of the house and placed them neatly on an outdoor table. They are for our dog and Spencer moved them out of harms way for the pest chemicals applied around the border of our home.
Response from owner
December 10, 2025
Steven Chow
Scott is always great! Professional, talented and so polite.
Response from owner
December 10, 2025
Kirti Lal Chugh
Good work and good customer service on the recent visit
Response from owner
December 10, 2025
Elizabeth DeGrande
Turner Pest Control gave me a price of $3700 Bedbug Heat treatment and not to get rid of my headboard. They never followed through to check to make sure they were gone. When I call for more help they would not return unless I paid more. I will never recommend their services for anything. Pure 91% rubbing alcohol in a spray bottle works better.
Response from owner
December 4, 2025
Angie Vienrich
Jacob was very professional He talked about what he was going to do And was very nice and respectful. Thank you
Response from owner
December 10, 2025
Dean Balbierer
I have no idea if Megan serviced my property today (12/1/25). There was no yard sign left. Additionally I've not received an email indicating and detailing what service was performed and if anything was found.
Response from owner
December 4, 2025
Melissa Thompson
Jacob went above and beyond with his service, even helping me with a couple things since I have a broken arm.
Response from owner
December 1, 2025
Joe Parola
On time, very friendly and customer focused.
Response from owner
November 26, 2025
Kweku D
Overall great service. Very professional and did a great job. Thank you.
Response from owner
November 19, 2025
Carolina Newcomb
Called to let us know he had arrived. Very courteous and did a good job. Detron is friendly and detail oriented. Great customer service.
Response from owner
July 10, 2024
Raj B
Explained everything clearly and did help me with the issues I asked about and did something others have not done before in the service.
Response from owner
November 12, 2025
Robert Boden
Nath asked if I had any special concerns, I replied we had scorpions, earwigs and spiders along with other little pest. He showed concern for our issues and explained the possibilities. Nath is a person that shows he cares and is concerned about his clients and is a credit to the Turner company.
Response from owner
November 11, 2025
James Evans
Kristopher is great! Very friendly, professional, and attentive.
Response from owner
November 11, 2025
TJ H
Excellent full service. Kind abd professional staff.
Response from owner
November 11, 2025
Patrick Stevenson
I had a great experience with Turner Pest Control. Everyone is friendly, knowledgeable and responsive.
Response from owner
November 7, 2025
Todd Pline
Super friendly, thorough work and great communication
Response from owner
November 5, 2025
Cheryl Focazio
She was very professional, helpful and informative.
Response from owner
November 4, 2025
Andrea Gomez
David was very courteous. He even helped catch my dog when she ran out the door
Response from owner
October 23, 2025
Michael Broyles
Melanie was knowledgeable and answered my questions and was very helpful
Response from owner
October 21, 2025
Amanda Karney
Kam is always so polite and considerate! Calls to give an estimated arrival time or to let us know if he needs to reschedule due to rain. Always in a great mood!
Response from owner
October 16, 2025
Florida Man
Always communicates service provided and follows up. Very professional and respectful.
Response from owner
October 17, 2025
Cindy Lima
I’m very pleased with Nicholas’ kindness and concern. He is a great asset to your company. Please give him another big thank you from me.
Response from owner
October 16, 2025
Michael Arnold
Turner Pest Control (Cody) was outstanding today!! We discussed recent events and he immediately took care of my concerns.. Thank you
Response from owner
October 15, 2025
Bonnie Olson
Patient with me coming to the door after surgery. Friendly, kind and thorough.
Response from owner
October 15, 2025
Dana bookholt
Service is always wonderful and our technician goes above and beyond
Response from owner
October 15, 2025
Richard Pagliaro
He is very respectful and does a great job. He always asks if there was anything else that we need to have done.
Response from owner
October 10, 2025
Azure Thomas
Joe E. Gave me excellent customer service and did a thorough inspection.
Response from owner
October 10, 2025
Rosalie Chierkove
We have several services from Turner. They have protected our Home in Florida since the day we purchased it. They are great! Friendly helpful always. Reasonable. In 11 years have never seen a bug in our home!
Response from owner
October 10, 2025
Justin Drury
Friendly and awesome service today :) thank you
Response from owner
October 10, 2025
Janae Karin
Cody did an amazing job with our pest control! Very professional, great service
Response from owner
October 6, 2025
Cindy White
Detron listened to my yard concerns, addressed them and was very courteous.
Response from owner
October 6, 2025
Martin Wilson
Spencer called ahead--which I appreciate--and took the time to engage me upon arrival at my home. He conducted himself in a professional manner. Much thanks for a first class job, Spencer!
Response from owner
October 6, 2025
Jeannine Lenhart
Pest control. Courteous. Did the job in areas we requested
Response from owner
October 6, 2025
Todd Zeman
Donta was amazing! He greated my dog at the front door needing pets and then proceeded to absolutely do amazing job cleaning my house and then spraying. He took such care and even acknowledged my husband to share a concern he saw. Please please always send Donta to my house
Response from owner
October 2, 2025
Candace Manning
Kameron was super friendly and did a great job!
Response from owner
October 2, 2025
Brian Johnson
He called to tell me what issues he observed and what he was going to do to fix them. Very polite and thoughtful.
Response from owner
September 22, 2025
Sarah Bodin
Melanie was super through, good communication, quick, polite. Thanks!
Response from owner
September 19, 2025
Janice Lawson Richards
Turner takes great care of us. No bugs inside or out. Always answer any questions we may have since we seem to have many after moving here form Northwest. Cody was our tech today and did a great job. We appreciate you!
Response from owner
June 26, 2024
chrissyfrankie Marano
Deandre handled an issue with a broken part before I asked him to check it out. He was on it! Deandre was polite, quick and communicated what he was going to do. I was very happy with his service.
Response from owner
September 17, 2025
Mckenzie Ogburn
This is one of the worst companies I have ever dealt with. Terrible record keeping, and terrible customer service. They failed to cancel my account when requested, then continued to bill me. When calling and asking to speak with a manager I got no where, when they said a manager would call me back, they never did. Do not work with this company.
Response from owner
September 10, 2025
Christina Yim
UPDATE/EDIT (Sept. 7, 2025)- They said they would reach out. They have yet to do so, they also came and removed their equipment recently. Waiting to see if the refund does happen for the equipment. No refund has been offered after the one time service that I was not told would have a cost when making the appointment, during the appointment, or after the appointment....DO NOT USE THIS COMPANY!!! I now know why my neighbors used their services and it was always very short lived. The amount of money charged versus how well they complete service is incredibly lack luster, the overall experience should be negative 5 stars. I called them back a few times as they never fully wiped away the webs/cobwebs, etc around lights or corners around the doors. Even when they returned, with information of my complaint and when I told home in person, they still never would wipe away everything. The holidays had come around and I was busy with family so I called shortly after when everyone had left and needed them to come back out. When speaking with them they NEVER informed me that I was just out of my initial contract (ended Dec. 31st) and this was a couple days January when I called. They came out, never asked for payment, never told me on the phone that I needed to either extend my contract, would have to pay for them to come out, not a single comment or discussion what so ever letting me know I was going to be charged. I already knew I was not wanting to renew a contract with them. A month or two after that visit I was sent a bill. I assumed it was to renew the contract so I ignored the bill. It was for the amount of $356.00. After another email notice I called as I wanted to let them know to please stop sending I do not want to renew. I was told on the phone FOR THE FIRST TIME, that the visit in January was out of my initial contract and that was the amount due for A SINGLE VISIT! $356.00 for a SINGLE VISIT!!!!!!!!! I was never told when making an appointment that this was going to be a visit at a cost to myself, never told an amount, NOTHING!!! She apologized for the "miscommunication". They would not accept ANY fault on their side and charged the card they had on file. $356.00 for a single treatment is taking advantage of a customer. It's ABSURD!!! DO NOT USE THIS COMPANY!!! WARNING- DO NOT USE!
Response from owner
June 3, 2025
Sally Sanchez
Nate was very friendly and took the time to let us know he arrived and explained what he would be doing. Great service and professionalism. I would recommend Nate and Turner Pest every time.
Response from owner
September 8, 2025
Sean Charles
Service is a joke missing cobwebs had the service for six months now and I’ve had a little sugar ants for over a month or two has had Turner come out two times and still have the same problem your service is a joke after calling to want to cancel. I was told from Jonathan that I had a six months contract that I could cancel after but after I called the lady seemed like she’s only heard of a one year contract that she didn’t know they did six months. The communication from sales and customer service is by far unsatisfactory.
Response from owner
September 4, 2025
Jackeline Scarola
I appreciated Megan's attention to detail and willingness to answer my concerns.
Response from owner
August 28, 2025
David Delvecchio
Michael was awesome! Knew what he was doing. Very professional and took time to answer my questions. Great gut!
Response from owner
August 28, 2025
Tim Fletcher
Joshua got to my house and listened to my issues and concerns. He was very professional and courteous. He explained how and what was happening and gave solutions to the problems. He made sure that all my questions were answered and hopefully my house will stay insect/bug free. Thank you!
Response from owner
August 27, 2025
Ella Fullerton
We’ve had a great experience with Turner Pest treating our home for bugs over the years. Donte went above and beyond on this last visit to keep our little one safe and we really appreciate it so much! 🫶🏼💗
Response from owner
August 19, 2025
David J
Nate showed the kind of customer service that is genuinely helpful, considerate and epitomizes what a good technician means to customers. The attention to detail is what prompted me to write this review. Thank you Nate and Turner Pest Control.
Response from owner
August 2, 2024
Anita Carbone
Darby came looked over lawn he sprayed and will return next week to redo hopefully that will kill the bugs in my lawn.
Response from owner
August 19, 2025
Lisa Herring
Donta has done a great job keeping the insects and critters out and away from our house. We had an issue with ants, Donte came, sprayed inside and out then followed up with me the following week.
Response from owner
October 24, 2024
Ron Savino
Zachary, our Turner Pest Control technician, called us well in advance of his scheduled arrival to ensure we had our pets indoors before he performed his services. When he arrived, he worked swiftly and efficiently in performing the tasks associated with treating our yard and house. He's one of the finest techs we've experienced with Turner Pest Control and I hope he continues to service our home.
Response from owner
August 14, 2025
Michael Behrle
Donta is a very professional team member for ur company. Explained all he was about to do and was and is very courteous.
Response from owner
August 15, 2025
Michelle L Davis
Spencer came to do quarterly service. He was prompt, and very courteous! He asked me questions regarding "summer southern bugs", and asked if I had any concerns about anything pest control related. I was extremely satisfied with the service provided by Spencer. I hope I'm lucky lucky enough to have him for my service. Thank you Spencer!
Response from owner
August 12, 2025
Dave Senko
Always happy with Turner Pest Control's work at our home. Enjoy our representative who always keeps us informed about any issues.
Response from owner
August 12, 2025
Ben Hurst
Very helpful and answers all my questions I had right away and helped with the issue I brought up to him.
Response from owner
August 13, 2025
Melanie Parker
David knocked on our door to see if we had any issues in the home. I talked to him about the tiny black bugs I'd observed in the bathrooms and he informed me that the service done outside should take care of it. Thanks, David, for the service you provided. Thank you Turner Pest Control.
Response from owner
August 11, 2025
Lena Kelley
Stephan called me to explain the treatment he used on my yard. He was polite and courteous. Ive been using Turner for several years and I'm satisfied with their performance.
Response from owner
August 11, 2025
Ralph Westphal
Great attitude and friendly. Asked him questions on woodpeckers and he said he would elevate my question
Response from owner
August 8, 2025
Lee Harrison
My wife and I are thrilled to have received the service and hard work from your employee Spencer Johnson! He went way out of his way to address every area that I had mentioned that needed attention in the interior of our home and exterior with pure professionalism. His courtesy and customer service was top notch. Irecommend giving this young gentleman a raise! Thank you Turner Pest Control!
Response from owner
August 5, 2025
Jennifer Spitzbarth
David was knowledgeable and explained what the best course of action was. Appreciated his patience.
Response from owner
August 8, 2025
Dr. Todd Smith
Joshua was very professional, Everyone at Turner Is dedicated to their customers.
Response from owner
August 4, 2025
Dan Baldwin
Always asked if I need anything done. He takes care of it. No problems. Keep up the good work
Response from owner
August 4, 2025
John Adams
Service rep was very courteous, asked what the problem was and suggested what he recommended should be done. Excellent service.
Response from owner
August 4, 2025
bubba calendar
Was skeptical at first due to it was who our builder used & I'm not a fan of our builder, but they've won me over. Once I started watering the yard as much as they recommended, it looks very nice now and their pest control is top-notch especially the customer service and my rep Tami Sisson who was very patient with me when I was not grasping basic mathematics. Thanks and keep up the great work!
Response from owner
July 23, 2025
Mayra
Don’t get to their trap. Started $50 / month payments and then increased $60 and now $79 . All they do is pretending like they are coming to your house 4 times a year. They don’t even tell you when. They just come and if you’re not home they do it anyway without the backyard. And they count as “ quarterly pest control service “ I don’t see any improvement- have lots of bugs and flies- just buy stuff from home depot and do your own pest control. Their customer service is terrible- you call - automated response asking you options and wait for 1 hour and then you give a call back number- they never call back. Hard to cancel. Not recommended.
Response from owner
July 24, 2025
Melinda Carlisle
Darby is amazing! He explained what he was doing and answered all my questions. This gentleman is an asset to Turner and they should do whatever it takes to keep him! Thanks, Darby!!
Response from owner
July 23, 2025
Marcia Watkins
Turner Pest Control came out about three months ago to handle a rodent problem at our house. They did all the necessary closures and trappings, but we began to hear activity again. Mark from Turner came out and worked diligently to find and close any other openings on the property and to set new trappings. We have since noticed a marked decrease in activity. We very thankful that when we call Turner to come out, they are right on top of it.
Response from owner
July 22, 2025
Tiffanee Jacob
Kristopher is super friendly and attentive. Keeps track of requests and takes care to hit important areas He checks in and we really appreciate that!
Response from owner
July 22, 2025
Kapil Amin
Absolute garbage of a company. I do not mind paying up for a good quality pest control but Turner Pest Control has been extremely ineffective in pest management. I have used their services for over a year now and not once have they lived up to the promise of their service they communicate up front. Billing is very deceptive and to get a hold of a supervisor in case of any issues is extremely difficult. Save your money and look for another pest control company.
Response from owner
July 18, 2025
Jay Zalman
Kameron did a fantastic job! Very friendly and knowledgeable. Goes out of his way to bring good service!
Response from owner
July 18, 2025
J B
Scott is the best of the best. He really cares about the customer and always available when needed.
Response from owner
July 18, 2025
Renee Lorrain
Excellent office customer service and the technician who came out. With a new build next to a nature preserve, we needed help ... fast! After the initial service outside, the technician returned the next day to treat the interior. He was very thorough. He listened to all our concerns. He explained the different treatments for bugs and critters. We opted for the maintenance plan but, so far, I can see evidence it's working.
Response from owner
August 1, 2022
Garry Randolph
Our inspector, Scott, was exceptional. Very friendly, courteous, and thorough. We have always been impressed with Turner and its representatives. Scott is one of the best!
Response from owner
September 29, 2020
Linda Upson
Spencer with Turner Pest Control was very pleasant and did a great job. Always a good experience with Turner.
Response from owner
July 10, 2025
Betty Clendening
Melanie was such a nice person. She introduced herself before doing her job. She did a wonderful job and then asked if there was anything else she could do for me. Keep sending her, she's an excellent employee. Hang onto her.
Response from owner
July 9, 2025
James Robertson
Kameron did a great job with our outdoor treatment and answered all our questions!
Response from owner
July 9, 2025
Cassandra Harvey
Ryan did a great job coming out and answering any questions my husband had. He was extremely helpful.
Response from owner
July 3, 2025
Jason Roth
First service today from Turner Pest Control. Our Technician Rafael Rodriguez Arrived on time, explained all the product he was using and was professional and courteous. Much Appreciated
Response from owner
June 23, 2025
chelsea lambert
Service was great, he called us before hand to let us know of his ETA and showed up on time, very professional
Response from owner
June 23, 2025
Stephen M
Very pleased with the service. My tech Michael takes the time to answer questions that I have about my yard. Nothing but positive, great thoughts about this company and Michael
Response from owner
November 4, 2020
Benjamin Chapman
Kristopher services my address with Turner and is responsive to specific requests. He is always calm and approachful with a helpful tone. When he treats as requested pest density is clearly deceased.
Response from owner
June 20, 2025
j halpin
Excellent customer service! Steven had answers to all my questions and did a fantastic job on my lawn!!
Response from owner
June 17, 2025
Brunilda Medina
Kameron is very professional. Ge listened to my concern and took care if it. He calls before coming and is here on time.
Response from owner
June 17, 2025
Kristen Atkinson
Darren did a great job. He let us know upon his arrival, explained what he was planning to do based on the type of bugs we were seeing and was very thorough. Very pleased with his service!
Response from owner
June 17, 2025
Kyra Mele
Terrible customer service. They say they are coming to service your home and then just don’t show up. They charge a much higher price for LESS visits than other competitors in this area.
Response from owner
June 12, 2025
Russell Cooley
David was very courteous and handled all of my requests in a professional manner. I would recommend David to anyone looking for a great technician.
Response from owner
June 6, 2025
Leslie Carey
Nate was my technician. He is always pleasant, through and courteous . Thank you Nate
Response from owner
June 3, 2025
Eric Albert
Turner pest control provides excellent service and their customer service is great. They have serviced our property since 2018 and they have always exceeded our expectations. Highly recommend
Response from owner
May 28, 2025
Allan Roberts
Cody is an amazing technician! He was courteous, friendly and explained everything clearly. He should be considered a valued member of your team!
Response from owner
May 27, 2025
J H
We very disappointed with this company as a new customer who just signed up and already had to cancel the service to get refund. They did not meet what offered us price wise and service wise. Also impossible to speak to someone by phone when you have a problem that’s another major issue.
Response from owner
May 27, 2025
Derek Rivers
Michael did a great job even spoke with us about an issue when he was done this was the first time in 12 years a technician spoke with us after they were done and he informed us a something that could cause termites. Great Job.
Response from owner
May 23, 2025
Christine Link
Scott was very thorough. He showed up at the scheduled time. Answered all of our questions and was very conscious about the service. Thank you
Response from owner
May 23, 2025
Deb Ivankow
David C completed pest control service at my home today. He checked in with me upon arrival and explained what service he was there for today. Polite, professional and efficient. At completion, he emailed the inspection report with complete and thorough explanation of the chemicals applied. His customer service was impeccable and much appreciated.
Response from owner
August 25, 2020
Jerome Hill
Kameron did an excellent job with our scheduled insect and termite control. Turner pest control always does a great job
Response from owner
May 21, 2025
Anthony Morgan
Turner Pest Control has been one of the best decisions we made for our home. We’ve been with them since moving in last year, and they’ve consistently delivered outstanding service. Their team is thorough, reliable, and always proactive… checking in regularly to make sure everything’s on track. We haven’t had a single pest issue inside or outside since we started with them. Also, Jordan has been incredibly helpful from the beginning, and Capreece did a fantastic job today, making sure everything was in great shape. Highly recommend Turner Pest Control to anyone looking for peace of mind and top-tier service!
Response from owner
May 19, 2025
Mohammad Mourad
Very detailed and cares about his customers. I loved his work that my wife end up giving him a tip. Thank you. For you service.
Response from owner
May 15, 2025
Mike Ward
David was very professional and explained his process thoroughly. Work was completed quickly and efficiently.
Response from owner
May 15, 2025
Pam Lane
Michael cares for his customers and doesn’t try to bulldoze you into signing for something you might not want. He is fantastic and it was a pleasure doing business with him.
Response from owner
May 14, 2025
Jennifer Smedley
Ryan returned for a followup treatment. He had accurately diagnosed the problem and it now looks great. Bill Waldrop
Response from owner
May 14, 2025
Vasanth Daniel
Very detailed and patient service provided. Took time to spray everywhere required, will recommend to everyone
Response from owner
May 13, 2025
Jgriff
Zachary is great! He always asks if there are any issues and if he can help with anything.
Response from owner
May 8, 2025
Ivette Colon
Hello, I was very pleased with my visit by Phil. He explained all the details and was very informative about the treatment and the process. He took his time and was very knowledgeable and answered all my concerns. Thank you for such a unique employee, that’s a rare thing.
Response from owner
May 6, 2025
Catherine Hense
Zachary listened to our concerns and addressed them in a knowledgeable, timely and efficient manner. Very pleasant experience.
Response from owner
May 6, 2025
Carol Thomas
I am hoping he did a great job as I wasn’t there. Also, the report stated that the gate was locked going into the yard, but the gate was not locked on the other side of the house. I am hoping he accessed the yard by the other gate!
Response from owner
April 28, 2025
Joseph Strain
Your service was very professional but your billing system was not correct . I gave your textniction a credit card to use which he did and I signed it. But your company went into my account and double billed me. That is not what I wanted and your company was wrong. I would like for you to correct it and place the money back into my account immediate.
Response from owner
April 11, 2025
Traci Koon
I used to think this was a great company, but now I'm having doubts. I've encountered some issues, and the supervisor thought a $25 credit was an adequate solution. Honestly, it's laughable. I had no choice but to reach out to the BBB. Make sure you're actually getting what you pay for!
Response from owner
April 10, 2025
Phyllis Coffey
Jacob has been so helpful and knowledgeable. I ask for him every time we need a service. And the ladies who answer the phone are always very pleasant, listen and accomplish what’s needed. Thank you!
Response from owner
April 9, 2025
Manny
I tell ya what! These people are so kind and amazing. Everything that I've gone through they have always been there making sure our home and yard was comfortable.
Response from owner
March 17, 2025
Duane Decker
Decided to watch security video of the Turner Pest Control visit. Shocked at what I saw. Paid $181 for the nine minute fertilizer treatment. In the nine minutes the tech placed a sign in the yard fiddled with a backpack sprayer then spot sprayed some areas of the yard. Did not assess or spray the entire yard. Now I know why my yard continues to degrade year over year despite paying a premium price. I was under the impression that they used a hose and reel from the truck and sprayed the entire yard like other companies do.
Response from owner
March 3, 2025
Cassandra Erickson
Very knowledgeable of products and services, professional, friendly, efficient, and takes care of the issues at the source. They provide comprehensive assessments and follow up visits for re-treatments if needed at no extra charge. Highly recommend!
Response from owner
February 17, 2025
Alexander Henseler iii
Paul Richardson was out today for a termite inspection. Excellent customer service and very nice gentleman. He was very considerate of our time and our home.
Response from owner
January 22, 2025
Beth Van Dyke
Turner Pest Control has provided excellent customer service. I received over and above customer service from both Britt and Paul on a recent construction project. They truly went out of their way to help meet a tight construction deadline, not once but twice. Thank you Britt and Paul.
Response from owner
January 17, 2025
Tunu Ricketts
Aaron was very professional and informative. Inflation has altered the pricing schedule which is a pain point however for the quality of service and competition needed, it was unavoidable.
Response from owner
January 6, 2025
Jason Hermann
Always do a great job treating the house. I never hesitate to recommend Turner Pest if someone asks who we use.
Response from owner
October 28, 2024
John Herrmann
Had my house tented for termites. Upon returning home I found several of my gardening tools in the front lawn, the shepherd's hook that was in the garden along with the wind chimes were thrown on the ground, numerous LED lights were destroyed. I also requested second payment be made via credit card it was not. I found both the office, and Dennis well over a week ago and they have not gotten back to me. Well it looks like they got the termites, I could not recommend this company
Response from owner
October 21, 2024
Sierra Schnell
Love turner pest control for pests (not lawn care, do NOT get their lawn care). They always call and text before they come and last time they brought my recycle bin up to the house was just kind and un expected. Every time I have an issue they are responsive and come quickly.
Response from owner
September 24, 2024
ferdinand montalvo
The inspector that showed up was very polite and respectful. We had a pleasant conversation and he was very knowledgeable about his job. Gave good advice and did the job as a true professional.
Response from owner
September 20, 2024
ping wang
Mike did great jobs this morning to taking care my house inside and outside. He patiently lessened my concerns and explained to me what he would do and for which purpose. He not only did the pest control but also cleaned the spider webs and others from the outside walls and ceiling. Especially very appreciate to his professionalism to put shoe covers before entering my house I would like him to serve me in the future. Great job done and thank you, Mike Ping
Response from owner
August 16, 2024
Alisha Adams
Eddie was so helpful, professional, and diligent when I needed advice on what steps to take before I had to tent my home for termites. He went out of his way to help me prep my home and make sure I understood how this all worked. I highly recommend this company!
Response from owner
August 5, 2024
Beth Moore
Rick was a an amazing tech. He was very knowledgeable And answered all my questions. Wish she could be my permanent technician. He is very friendly and good at his job thank you Rick. It was a pleasure today.
Response from owner
March 30, 2022
sandra rodriguez
They kept me for more than a week, saying every day that they would send someone for my treatment the next day. After a week, they said I had to pay in advance for someone to come. They knew I had an urgent problem and didn't care. The customer service is terrible; nobody responds or assumes responsibility. Now I have a growing pest problem and lost more than a week waiting for those liars.
Response from owner
July 10, 2024
CHRISTINE ROMANO
I have used Turner Pest Control for almost a year now and they have managed my fertilizers and pest control. If you have a question or problem they get right on it giving you answer or sending someone out to address your problem. The technicians are courteous and give you a call or email the day before they arrive. I am very pleased and recommend them to anyone
Response from owner
July 10, 2024
Cary Fourman
Do NOT work with Turner Pest Control. Their customer service is awful. They do not return phone calls or emails. I called and emailed seral times about about service or invoices. They will also increase your prices without informing your. If you are considering working with Turner Pest Control, RUN! If you work with Turner, please confirm they are billing your correctly.
Response from owner
June 26, 2024
Travis Circles
Was very happy with our previous pest control company prior to Turner acquiring them earlier this year. I would not recommend Tuner Pest Control. We had several scheduling and billing issues that we could not get resolved as we could not get anyone to return our calls or respond to our emails.
Response from owner
July 10, 2024
Linda McCullen
Been a loyal customer for almost 8 years. Moving to condo, so needed to cancel service. All of a sudden, even though they've been taking out $63 per month from my bank account, it seems that I had a balance due, for an additional 2 months. Needless to say, this didn't sit well and I voiced my displeasure. Will NEVER suggest them again, to anyone. Absolutely horrible customer service!
Response from owner
February 16, 2024
Wende Wilson
Rude and insulting rep just called me and somehow made it my fault that my lawn is diseased after two years of treatment by Turner at a cost of $40 per month. I dared question the mess my yard has become and what I got was a lecture that it's all my fault. No technician EVER told me that I was not following up properly - just this out of control guy today when I dared ask a question and asked him to please calm down. Needless to say I have cancelled Turner's service.
Response from owner
February 12, 2024
Mike Meys
All the technicians that have come to the house for service have been nothing but professional and helpful. They explain every aspect of the service they are going to perform. So nice to have people who show how much they love their jobs. Highly recommend Turner!!
Response from owner
January 17, 2024
Gary
The tech calling upon arrival to my property is SO appreciated. That way we can discuss the treatment plan and address any problem areas. A simple thing that no other lawn service did.
Response from owner
December 14, 2023
Anup Devhade
The Turner pest control team does awesome job. I have services from them for a while and I am very happy with them. They are very nice, explain everything, answers all the queries
Response from owner
December 6, 2023
Kathy Cue
Good quality work. Everyone I have ever dealt with at Turner Pest Control is nice and professional. Always on time and responsive via phone or email.
Response from owner
September 25, 2023
Tara Ferraracci
Scott was the one who came to tell me about the program offered. He was great! Not only was he courteous and professional, he helped me get the service moved to a different time to accommodate me due to an unexpected appointment I had. Very responsive. Ask for Scott (I think his last name starts with a “B”). He was awesome!!!
Response from owner
September 7, 2023
Kristopher Backlund
This is a very untrustworthy company. I paid for an entire year of service and found out on my final month when a technician installs termite boxes without telling me anything about it that I was supposed to have them for the entire year as part of the package I signed up for. When asking management and customer service why they are being installed now after paying for one year without having them I’m told that a technician is supposed to check them every 4 months and I should have had them. So I paid for something for an entire year that I never had and technicians were supposed to be checking something that was never installed yet they were signing off for service they had never actually completed. No one I spoke to within the company seems to see a problem with this. Well I see a company that has integrity issues and is untrustworthy. If you are looking for pest control pick a company that will take pride in what they do and will ensure that you are getting everything you are paying for.
Response from owner
August 11, 2023
Jon Nufable
Responsive, professional and friendly customer service. They will call to confirm schedules and also if weather delays them. Technicians are very thorough and will do continuous follow up until the pests are defined itively gone. Armadillos take a few weeks to remove naturally without extermination.and Turner will treat new holes even if they return.
Response from owner
August 7, 2023
NB Yankee
Terrible service!! They have not been in my house in years! They call the night before st around 4-6pm. Leave a recorded message they are coming tomorrow. I have called 20 times asking that they give more notice. THEY HAVE NEVER CHANGED THIS POlICY OR EXPLAINED WHY NOT! All they do is a 5 minute run around the house. Always complaining my shrubs are too close to the house. I cut them back regularly but the write continues. I service the outside of my home the day after they visit, and totally take care of the inside. When I get a chance, they’re gone.
Response from owner
August 3, 2023
Sara Prout
Turner did a fantastic job and continues to provide excellent customer service. We’ve been with Turner for many years and appreciate the human touch as they put their clients first.
Response from owner
July 24, 2023
Mike Roberts
Extremely disappointed in the quality of service! Their technician came out to my store and drilled holes in my concrete sidewalk for termites. He left an absolute mess everywhere and we cannot get in touch with him to clean it up. Definitely do not use this company
Response from owner
June 12, 2023
Adam Silbar
I can't say enough about the quality work, professionalism, exceptional service, and overall expertise of Dennis Anderson. He was an excellent representative for Turner and an indicator of the solid business practices of Turner Pest control.They will be my go to folks for any pest control needs I have in the future.
Response from owner
May 19, 2023
Dexter Galang
Jessica visited us within hours to inspect our facility after calling, amazing response time. Upon extermination day, Tyler was super courteous and did a fantastic job: arrived early, was cool with waiting when we we're ready for him, and an all around Pro about answering my questions. Would totally recommend for the price, and thanks again Tyler for the follow-up appointment and repeat fantastic service.
Response from owner
April 6, 2023
Callie S
We have been using Turner Pest for almost 3 years now while renting at the Beach, and service has always been great. We currently have a flea problem (no fault of Turner's) and in a panic accidentally booked a service without using our account - leaving us with a $250 charge for a service included in our existing account, and Lissa and the team at Turner were EXTREMELY helpful in immediately getting a refund out and contacting the field team to update the next-day early A.M. service. Saved us $250 and could not be more satisfied with the help! Thank you!
Response from owner
March 16, 2023
Cayleigh Markel
I called and inquired about pest control for my apartment (it’s supposed to be landlords/ apartment complex responsibility) and just wanted to thank the gentleman i spoke with for being so absolutely kind and honest. He was upfront about everything and gave genuine advice. Although i did not receive services the customer service was unbeatable and i would recommend them based on that alone.
Response from owner
February 3, 2023
Johnny R.
I've been using Turner Pest Control lawn services for about 6yrs. My new technician "Andrew" is by far the most stellar of them all. He is very professional and knowledgeable as a technician. He has thoroughly advised me regarding my lawn concerns on varies occasions and saved me numerous hours of labor and costly repairs. It is customer service such as this that I applaud. Keep up the great work!
Response from owner
July 11, 2022
Mike Dino
I used this service to get rid of an ant issue I had. Was told when I called to sign up that it was $99 to start service and $45 for the first visit. And the first visit included a 2 week follow up. I was told I could cancel at anytime. I paid the first $99 and $45 for someone to come out. They were amazing and the issue was resolved before the follow up visit. At that point I called and cancelled my subscription. The next month I was charged $45. I called to ask why I was charged as I had cancelled my subscription. They told me they would reach out to the billing department and get back with me. They never did. I reach out on their online chat and explained the situation . They “apologized” for the fact I was given the wrong information and that I was responsible for a past due balance of $90. I told them I am not responsible for any payment that I did not agree to or authorize. They said I could reach out to a manager if I’d like and disconnected the chat. So I had to call my bank to reverse the unauthorized charged. Support and billing were disrespectful and rude.
Response from owner
April 28, 2022
Andrea
This company is becoming more and more unreliable. I use them because when I bought my house I had termite baits installed and signed up for a quarterly inspection /spray. They’re supposed to come quarterly and inspect my baits, spray around the outside of the home, and wipe away spider webs/nests etc. At first they were coming and doing a great job, as best as they could. If I wasn’t home they’d still go around back and do what they needed to do. As of late, they ring my doorbell and if I’m not home they do nothing. I notified the company and the lady I spoke to first was really nice and said she saw he did nothing and didn’t know why. So she rescheduled them to come out. We’ll come today, the man came out, rang my doorbell, I wasn’t home, he did nothing again. I know because I have a ring doorbell and cameras. So I contact the company once again of course frustrated because I pay a monthly fee. The lady Rachel I spoke to today was quite rude, spoke over me and was not sincere or apologetic at all. She kept saying I would get an inspection report to my email but she would notify a supervisor only after I asked. First off, I won’t get an inspection report because nothing was done, but ok. I’ll wait. Then she said he didn’t go around the back last time because of my gates. Well that was never an issue because and the gates are unlocked, had they of checked. Nobody said anything to me about that...I am at the point where I want to cancel and go with another company my neighbors use. Like where do you draw the line?
Response from owner
April 19, 2022
Sandy Greenwell
Outstanding friendly service by the gentleman who does the termite and other inspections at my home. Today I was cutting grass when the representative from Turner Pest Control arrived. After he completed his inspections, he actually used the blower to clean off my sidewalk and driveway. That is what I call outstanding customer service. Highly recommended!
Response from owner
September 27, 2021
Elizabeth Bryant
We have had fruit flies, especially in our kitchen. We tried to get rid of them ourselves but couldn’t. Within two days of our calling Turner Pest Control they were here! Our technician is always very helpful and does an excellent job, and he even gave us some tips to keep the bugs away. We are always pleased with the timely, professional, and clean job he does. Most of all, he gets rid of the bugs! Thanks!
Response from owner
July 29, 2021
Spaceshuttle_Too
I have the best technician that comes to my home to take care of any pest issues. He is so kind, professional and does a quality job. This company in my opinion is fantastic, from the moment my call is received to the appointment being scheduled and the quick response of the technician everything is very efficient!
Response from owner
July 13, 2021
Andrew Davis
Our technician, Katie, is the best! Every time she leaves our house, my wife and I say how great she is. We really appreciate Katie’s customer service and professionalism. She represents Turner very well!
Response from owner
June 24, 2021
Dawn Callison
Turner is a local company with a live person who answers the phone. They are prompt in handling any issues that arise. However, we rarely have any issues. Great customer service! I highly recommend them over any national companies.
Response from owner
April 26, 2021
Viki Ricisak
5 star Customer Service as always. Ive been with Turner since 1994! Wouldn't change for anything. My regular guy just left and he is excellent, professional and has great skills. Highly recommend TPC
Response from owner
January 12, 2017
Amber Chilcoat
I always have a great experience with the customer service reps and the service technicians. We recently had some little black ants in our kitchen, and since the technician came out to treat, we haven’t seen them any more. They always do a great job and keep our home free of pests!
Response from owner
September 25, 2019
Lyana Figueroa-soto
They completed my request on personal attention to my lawn with extra fertilizer and watched for weeks to ensure my grass was growing healthy! I am very pleased with their continuous great service!! Thank you Turner!!
Response from owner
June 25, 2019
Alice Nenigar
I just got off the phone with customer service, I am trying to get information about the type of service I need( inside insects). The man “helping” me seemed to be reading a script. I couldn’t get my questions answered about monthly service so I opted for the one time Option. Got everything set up and he wanted payment up front while we were on phone. I said no I don’t do business that way. He put me on hold, came back and said it had to be paid up front. I said I will use another company. I’ve used them in the past and the woman that helped me then was very helpful. Think customer service needs tweaking just a bit.
Response from owner
October 12, 2020
Adam T. Calvert
With Turner Pest Control we've always experienced quality and professional service. We used to have a different service provider and it just wasn't as effective. But Turner Pest Control is always punctual, professional, and provides quality products and great customer service. They're very good at what they do, and I highly recommend them!
Response from owner
August 28, 2020
Bibi Butcher
The person that came to do my first initial treatment was so nice, caring and knowledgable. He reassured me if ever I see anything to call and someone will come out to treat the area again. He made sure I knew what he was doing and what it was for before starting.
Response from owner
August 13, 2020
Melisa Marz
This company is terrible. I called to get an estimate, they sent a technician and got a quote. I decided to get their service and I got charged twice in a month. When I called they couldn’t find my account and when they did I was told it would go towards the next month. Next month I got charged again and didn’t get any service. I called again and they said they would give me a refund. After a month, I didn’t see a refund until I called again. They lost my service due to fake charges, and terrible customer service.
Response from owner
August 5, 2020
Nhan Le
I am so impressed with what Michael did on my home on Aug. 02, 2016, both in the interior and the exterior. He was so careful in his work! He even took time to explain for me to understand what he was doing and clearly answered my question. I told him I felt grateful to Michael and Turner Pest Control.
Response from owner
August 2, 2016
Faith Corley
Great customer service from all areas of service. Provided all of the details needed for my first service. Answered questions promptly and with a knowledgeable answer. Was able to get me scheduled right away and sympathized with my concerns. Also very affordable and great package that covered all of my needs. Thank you for being exceptional and getting the job done!
Response from owner
June 4, 2020
David Herbin
Customer service is terrible!. They always seem to have difficulty finding my account, I made 2 appointments that were no shows. Spoke to the technician, said he never received the appointments from the office. For another appointment the tech. showed up at 2 pm, the appt. was for between 8 and 8 am. Tech said that was the info. he received form the office. Made another appt. for last week. Tech was a no show. Called the office was on hold for over 5 minutes. Hung up! The customer service is among the worst I have experienced. Management needs to train employees, find better employees or pay them more. The first contact a customer has with a company leaves a lasting impression. My impression is a very poorly run company.
Response from owner
March 16, 2020
MrPHein0171
I called in on a Saturday to schedule an appointment, and spoke to a very polite and professional customer service rep in the Operations area. She was very patient while I explained my situation, and she was able to schedule service for first thing Monday morning to keep my construction schedule on track. Thanks!
Response from owner
March 4, 2020
Tina Clayton
To whom it may concern, I am delighted to take time to type this email, your Rep Josh is AMAZING!! I thought good customer service didn’t exist anymore. Josh went out of his way to help me; he was very patient and polite. He never rushed me nor overlook my concerns. I asked him how I can let someone know about his performance he said humbly that I would get a survey which I never did. Please don’t let this go unnoticed, because I won’t. I am going on your FB page and google to make sure he is recognized. Unfortunately I can’t say the same for all of your Reps and I have been with you for 5 plus years.
Response from owner
January 16, 2020
Jeanette Saville
We hired Turner for our business & they lied both in our contract and welcome email about complimentary calls between quarterly service. The second visit the technician treated half of our offices and roaches appeared 4 days later. They didn't want to come and retreat, but they did. We will no longer do business with one that does not follow their own guidelines. I have cancelled my home account with them as well.
Jessica Worthington
Great customer service! Explained the process in detail and very professional. I researched several other companies and priced compared. I feel very good about my decision to go with Turner Pest Control.
Response from owner
September 11, 2019
Lori Klucharich
As former unhappy Brandon customers, inspector Ryan Mercer was our first contact with Turner Pest Control and his customer service was above and beyond excellent! He was so helpful and informative, it was truly a pleasure having him perform the inspection. We are about to move so I wasn't able to sign a contract with him today, but I will DEFINITELY recommend him to the new home owners as well as call him when we are in our next home!
Response from owner
June 11, 2019
Vicky Lobo
Friendly, reliable service every time! Our tech Rick was knowledgeable and a pleasant change from past pest control companies we have used in the past. Extremely happy with all of our interactions with Turner Pest Control to date. Highly recommended!
Response from owner
May 31, 2019
1970amy1970
When I call or email Turner they reply almost immediately! The customer service is second to none, my tech (Rick) is always friendly, polite and professional. I know that any issues that may arise will be taken care of ASAP and I enjoy a pest free home.
Response from owner
April 11, 2019
Rosemary Brightandmorningstar
Excellent customer service. Both of my technicians are very professional and they both have great people skills. Cost is reasonable and worth every dollar. My yard is in good condition. I am also being serviced for ant beds and indoor spiders. No ant beds and no indoor spiders. Absolutely no complaints.
Response from owner
March 14, 2019
Jim Snyder
Confused, currently a Turner customer, buying a new (To me) home and called Turner for a quote on the termite bond. Clerk explained she had to set up a whole new account and not utilize my current one, I said ok but could someone call me back so I didn’t have to sit on phone. She didn’t answer but responded it will just take a minute, waited and she came back to give me appointment and scheduled it out 2 weeks, told her I didn’t want to wait that long for a price, she said ok and conversation ended. Don’t know the owner but if this is your marketing, good luck. Having said that at my current home the service delivery has been nothing but professional. Maybe they just have too much demand.
Response from owner
December 31, 2018
Professor Truth
I have lived in Jacksonville Florida for a few years now. Upon arrival, literally as our cable was being set up after moving across the country, I saw an advertisement for Turner pest control on the television. I quickly jotted down a note to call them later that day. I have been very happy, with the exception of one incident, with their services over the years up until now. That is the reason I am not giving 1 or 2 stars, because this situation arose only in the last 3-4 months of service. Now it seems they have changed technicians for our area and the quality has really went down hill. I am now even seeing insects I never saw before - it is like no treatment is being done at all. It's like they may as well be spraying water. The other techs we had in the past were efficient and friendly. They would explain things well and were thorough. EXAMPLES OF BAD SERVICE: This new guy knocked down some wasps 'mud piles' not sure what they are called- the dark gray globular things and left all the debris everywhere. He didn't sweep it away into the grass or anything - it was a huge mess right at our front door. I didn't see it until it was too late - it got tracked in the house. Gross. Another issue is that he supposedly sprayed and what not but I mostly saw him just standing around. I didn't watch him the entire time however, to be fair. We called about a spider issue - they came out, still saw them - even after the allotted time frame to give it a minute. Yes, I didn't see as many, but way more than we'd ever seen before. We called about seeing roaches - never saw roaches before and I keep a clean home. No food lying around, trash piled up etc. The insects continue to thrive in our home. Now, there are these strange long black beetle/earwig things taking over. That's the final straw. This guy has been out here 3-4 times, and this is the WORST I have ever seen our bug situation since living here and even when we moved into a house that had been vacant for many months. Before, with their service, I'd see something 1-2 times a week, at best. Never any roaches, either! Ewww! Now it is multiple times in one day that I will see something, and I'm certain I am not even seeing the half of it and I can't take it anymore. It is unfortunate, but since he is the tech assigned to our area I am now searching for a new pest control service. I called over the weekend to have a manager call me. I missed a call - I am assuming it was the manager several days later, but they never tried to call back. I'm done. Will be hiring someone else in the next couple of days. UPDATE 2: We went with another company. Problem that we've been dealing with for over 3-4 months with Turner was literally solved in 48 hrs. with new company. It's been over 3 weeks and I have not seen anything anymore. The new company saw immediately what the problem was, validated my concerns and took in depth measures to make our home safe, but inhospitable to these insects. It is so amazing and refreshing, we don't have to worry about being freaked out in the middle of the night anymore by some 6 legged creature. I am not certain what happened to Turner Pest Control, but they do not appear to be as efficient as they were when I first contracted them for our home. UPDATE: The manager did call me today, Sept. 4, and he was very pleasant and was interested in trouble shooting the matter. I do appreciate that. I try to be fair in reviews, so I wanted to let anyone reading this know that my mailbox was full, I called back but it appears he did not receive that message. Perhaps their new products are not as effective - they are trouble shooting, but I do appreciate the customer service I received regarding this matter. Thank you.
Response from owner
September 4, 2018
Michael P
So after talking with my neighbor about how I kept on seeing spiders around my house he recommended Turner pest control. After reading some reviews online and taking his recommendation I decide to give them a call. The customer service representative that I spoke with was knowledgeable and answering any questions that I had along with being very professional and kind. She explained the whole process to me and exactly what was going to happen. Later today a technician named Lee Parsells showed up exactly on time. Extra points for that. So after the whole meet and greet I explained the situation around the home and he told me exactly what he was going to do. Lee was extremely professional and very thorough in his job. I would see him opening up light switches and other things around the house and really looking into everything. After he was done he explained what was going to happen next and asked me if I had any questions. I just wanted to take a minute out of my day to recognize Lee for his services today and I would recommend him to anyone of my friends and anyone of you that are reading this review. Extra points for Turner’s pest control being pro military.
Response from owner
May 17, 2018
Kelly B
The customer service is incredible. They always let me know when they will be there for service and when they are completed for the day. The technicians are very knowledgeable and answer all of my questions. I am extremely satisfied with Turner and highly recommend them for anyone who is in need of pest, termite or lawn service.
Response from owner
March 7, 2018
Kathryn True
So far I am really happy with this company. The previous homeowner had Turner and I signed up a month after moving in. The 2 times I've had to call for follow up service our rep Tab has come out the next business day to take care of it. I have never used a pest control service in my prior homes. I am very selective about which companies I sign up for any type of service. I love having the peace of mind that they will come out and take care of any problem.
Response from owner
November 14, 2017
M Resetar
We were very impressed with the service provided. Our specialist Kailon explained everything he did. He was professional and went above and beyond in his customer service approach. We definitely recommend them our family and friends. Great Job !
Response from owner
August 1, 2017
Elisa Limaila
Our technician Bruce was very professional, precise and very informative and went above and beyond our expectations. He was on time, polite and did a great job. Our pest problem was out of control but since treatment our pest problem has dropped dramatically. We would highly recommend Turner Pest control anyday.
Response from owner
July 27, 2017
Kristle Lee
Nothing but positive things to say about this company. They are friendly, informative, and professional. The technician arrived on time and was very knowledgeable. The woman I spoke to from customer service was excellent as well. I contacted another pest control company before Turner and they didn't respond until after my home was treated by Turner. I would highly recommend they to anyone. Very affordable as well.
Response from owner
July 26, 2017
Jenn
Kailon A. is very polite & friendly each time he comes out. He is always on time, & thorough in explaining what he is going to be doing. Turner Pest Control has provided great service in their effectiveness, and being prompt with customer service!
Response from owner
May 8, 2017
Sherry Barber
Pam from Turner Pest Control is the best!! She shows up on Time for her scheduled appointment, explains what she will be doing, makes you feel confident she is going to do a good job and she really cares. Highly recommend Turner Pest Control and don't forget to ask for Pam. Pam provides excellent service and really cares about customer satisfaction.
Response from owner
March 13, 2017
lamond edwards
We have had nothing but the best service and attention from Pamela... she is awesome. And always professional.. beyond the awesomeness of Pamela is the actual products and service ... our random encounter with a pest problem has been completely solved by your products... thank you
Response from owner
January 10, 2017
Tricia Taylor
I recently signed up for services including pest control and lawn care. Their customer service so far is excellent. I particularly like that they email a report immediately after performing a service so you always know what has been done and what you need to do. Everyone I have met or spoken to has been professional and super nice. I'm very pleased to have found this company.
Response from owner
January 10, 2017
Sandy Sh
Jacob Harrison with Turner Pest Control always treats us with such respect and kindness. He is always friendly and thorough and is glad to answer any questions. This company has been good to us, and we highly suggest checking them out if you are in need of a pest service.
Response from owner
November 29, 2016
Lisa Scuderi
This is my 3rd pest control company in the 8 years I've lived in Florida, and I am pleased to say it's definitely the best! They were thorough, informative, professional and explained what they were doing every step of the way. Even gave me some tips for preventative maintenance on my house, which was really above and beyond. Tab was the technician, and he couldn't have been friendlier and more helpful. Even when I called to set up the appointment, the person I spoke to was extremely personable, explaining all off their pricing options, and getting me a next day appointment. If their customer service continues to be this stellar, this is the only pest control company I will ever need. Great job!
Response from owner
November 9, 2016
Debbie Schallock
Turner Pest Control is a stellar company with stellar customer service. I signed up for annual yard pest management and recently had a fast turnaround request for another service. On both occasions, Janita was timely, responsive and a fantastic problem solver. Kudos and I highly, (highly!) recommend Turner Pest Control.
Response from owner
October 25, 2016
John Yesis
I've had some issues with my lawn and shrubby. The Turner Pest Control quickly responded by sending out a Technician. The Technician, Mr. Howie (first name), responded and provided the most excellent care. He was quick to recognize the problems with the lawn and immediately began a treatment. Mr. Howie is very professional and truly cares about the homeowners’ concerns. He even stated he will keep an eye on the lawn while in the area. Now, that’s service! This is my third lawn company I’ve hired and I’m very satisfied with Turner Pest Control’s excellent service.
Response from owner
August 11, 2016
Chelsea Williams
We are so happy with the service Turner's Pest Control has provided for us. They are always quick to accommodate if there is any issue at all. Most importantly, Mookie - our service provider is always so happy and helpful. We couldn't ask for a better service!
Response from owner
August 8, 2016
Charles Walker
We have been very satisfied with Turner from the very first contact. Your team from the customer service people on the telephones to the field personnel have been professional and effective. I especially want to mention Mathew Pasquale who treated our home today. He says he is new to Turner. He was very energetic and thorough in todays treatment. I give him an atta-boy.
Response from owner
August 1, 2016
Pam Gramer
I was very impressed with the Gentleman I spoke to on the phone regarding my account, courteous, professional and helpful. The technician that came to my house, Chad Ream was excellent!!! Did exactly what they agreed to do, and did not mind all of my questions but answered them all very patiently and politely. Very Good Experience would recommend!!!
Response from owner
July 22, 2016
DiAnne Genrich
Signed our contract last week and today was our first application with our technician. Awesome experience. On time, knowledgable, personable and efficient. SO glad we went with Turner when there are so many others to choose from.
Response from owner
July 8, 2016
Michael Holden
Jordon was professional and thorough when treating our lawn. He is knowledgeable and taking steps to cure our issues as discussed with the company representative. He also went the extra steps to discuss the prescribed course of action with us. We feel his diligence will bring this lawn back to its potential.
Response from owner
June 27, 2016
Linda Gagnon
I thoroughly enjoy doing business with Turner Pest Control. Whenever I call, they are courteous and efficient and my issue is always attended to promptly. The technicians who come to my home are always willing to answer questions and to address the problem immediately. Overall, it is a great pleasure knowing I have them for all my lawn care needs.
Response from owner
June 14, 2016
Barbara Shear
We are new to the area and have contracted with Turner Pest Control Our Salesperson, Don, was thorough in his explanation of all the treatments, the timing and charges involved. Our technician, Aaron, was punctual, polite and very knowledgeable of pests in our area. He even cleaned our eaves and lanai of all cobwebs and wasps nests. Yea! And he gave me a lot of great information about snakes and other pests that we might encounter since our house is situated on a pond. So far our impressions of Turner are GREAT!
Response from owner
May 16, 2016
Cody Jones
I was unhappy with the color and fullness of our yard about a year ago. I spoke with Turner to get their prices and was surprised by how cheap it was compared to other companies. I'm even happier to see that they've done such a good job with our yard. We've gotten multiple compliments on our grass as spring returned this year. The best part is the peace of mind to know that if any issue occurs, we just have to reach out and they'll handle it for us.
Response from owner
April 28, 2016
Joanne Murdock
I have used Turner for the past 10 years. I found termites around my home and Turner offered the best package. I had to take a 10 year contract with them in order to get the great price they offered for the initial treatment. That was fine as I was going to need coverage anyway. Most of my annual visits have gone well with one very big exception. One of the inspectors told me I had water damage to my back door, not termites, and he would come back later to fix it for me. The cost - $125. I stupidly handed over the cash and to make a long story short, I never saw him again. I called Turner who said I had to call him, which I did many times. The company did not want to help and I have never received my money back. I had to find someone else to fix my back door frame. My visit this year did not show up at the appointed time. He was seemingly in a workshop and I was given a new time. He arrived 20 minutes early for that one. He was pleasant and thorough . I could not be told when my contract was up for renewal, how much another treatment would cost, and I was unable to make my payment because of busy lines. I am very unsure whether I will renew with Turner or not.
Response from owner
April 29, 2016
Ann Summerlin
Don made an initial visit on a day that was filled with service people. Don was patient and kind and allowed me chat with, explain, and answer a phone call. Thank you for the thorough explanation of the services provided as well as the follow up email. I appreciate the excellent customer service and professionalism. Ann S. Jacksonville
Response from owner
April 4, 2016
Elizabeth Giorello
Highly recommend Turner Pest. Every interaction has been pleasant and professional. The technician , Kailon is outstanding. I called back once in between my 3 month service plan and there was no charge to treat for a few straggler pests. I am so pleased with the service.
Response from owner
March 23, 2016
jeff ennis
I'm so satisfied with my service, when I contacted them they were quick to respond to my problems and explained everything to me and what they would be doing. My technician Chad Jester was friendly, professional and knowledgeable of every problim I had. Now several months later My family and I feel safer and healthier thanks to them. Would highly recommend thier services to my family and friends... Thanks Turner :)
Response from owner
March 15, 2016
John Gerstel
I had another great service experience with Michael Steinman this morning. He was at my house at the time of our scheduled appointment (he always is!!) and he addressed my issue in a timely and efficient manner. Mike is always very professional, thorough, and willing to answer all of my questions. It is a real pleasure to do business with Mike. He lives and breathes customer service!!
Response from owner
February 18, 2016
Chad Dodson
Very courteous and professional - Dennis Anderson came out and did a thorough inspection of my lawn and what I needed to have done to improve the overall lawn. He was punctual, professional and pleasant to deal with. I recommend Turner - they still make an effort to provide quality customer service and it's refreshing.
Response from owner
November 12, 2015
Maleya Bacon
I have to say that my experience with Turner Pest Control was great. When you deal with any company, you want to know what you are getting. Craig came out and explained thoroughly what he came to do. He did an awesome job and the customer service was great.
Response from owner
September 21, 2015
Erez Sternberg
I wanted to let you know that today we had our annual inspection for termites. Kailon Alexander came to the house to perform this inspection. First he called to update us that he was running late due to traffic and was extremely apologetic. Then my nanny, who was home with the kids, said that he was very professional and “an exceptionally nice individual.” I wanted to pass this along as I am in the customer service business and this is what I would want to hear about my employees. Good job!
Response from owner
September 21, 2015
Bob Kapcio
Turner was recommended by a neighbor whose zoysia lawn is the best looking in the subdivision. Turner sent a supervisor and tech for my first lawn service - both super professionals and friendly. The tech came by again to check on the lawn 2 weeks later. My lawn looks better after one service. Pest control guy was very good as well. Took his time and did it right!
Response from owner
August 26, 2015
Christa Buckley
This is the first time that I have used Turner. I had shopped around quite a bit before I stumbled across their competitive prices, and proficient staff. It all started with a phone call to representative, Barbara. She was excited about the work that Turner Pest Control does, and shared her confidence with me, and assured me the best price for the sq. ft. of my home. She ensured that the technician would be knowledgable and timely, and that they would rid my home of the pest that had been popping up. When the technician assigned to my area showed up he was on time, and early by five min. He was dressed professionally, introduced his self, and was very knowledgeable, not only did he know about the pest, but he knew about their product! I was very pleased with his friendly attitude and willingness to take the time to hear my "bug" stories, or should I say nightmare! (I hate the occasional bug and never want to see them again). Anyways, I believe that this company has been in business for this long because of their hard work, dedication to customer service, and their passion to keep your home, and my home safe for our families to live in while exterminating pests. Thank you Turner Pest Control. Thank you Barbara and Casper!
Barbara Zimmerman
I am very happy with this service. I saw two live bugs in the new home I purchased within the first 4 days! After I called Turner on the 5th day of residence, I had no bugs over months and could enjoy my new home. I contracted with them for a year. The technician is good at what he does, very courteous and nice. I will probably continue over years...