Topic
Pest Inspection & Treatment
88.2% positiveAcross 999 reviews of Turner Pest Control in Jacksonville, FL, pest inspection & treatment appears in 136 reviews (88.2% positive), from 2015-02-24 through 2026-03-06.
Key findings
Pest Inspection & Treatment mentioned in 136 of 999 reviews (13.6%)
89% of Pest Inspection & Treatment reviews are 4 or 5 stars
Average rating in Pest Inspection & Treatment reviews: 4.6★
Aspects most discussed in these reviews
Professionalism & Conduct
79%107 mentionsTechnical Knowledge & Expertise
57%77 mentionsCommunication & Updates
51%70 mentionsCourtesy & Friendliness
46%63 mentionsProblem Resolution & Effectiveness
32%43 mentionsPunctuality & On-Time Service
13%18 mentions
Reviews mentioning pest inspection & treatment
Byron Carter
Kristopher is by far the most professional, efficient, and friendly person I have ever dealt. Kristopher let's me know that he will be walking around the house and inspecting. He also takes care of the wasps nest around the soffits.
Response from owner
March 10, 2026
Dee Amin
Thought they were supposed to wipe down outside of house cobweb
Response from owner
April 2, 2026
Dera Sisters
Jesse was extremely thorough today during his exterior visit.
Response from owner
April 2, 2026
Trella Bromley
Zachary did a great job and educated me about the ants that I was seeing (didn't even know they were fire ants). It looks like they had already been killed but he treated again just to be sure.
Response from owner
February 27, 2026
Julie Sebestyen
Not very happy with the service provided. Tech came in for spiders and left all the webs everywhere. Spilled chemicals at the front entrance on a new carpet and couldn’t even clean it up. C’mon!!
Response from owner
March 25, 2026
Jennifer Nolen
Jesse L recently serviced the exterior of my house with Turner Pest Control. He keep me updated of his arrival time and did a very thorough job. Highly recommend!
Response from owner
February 25, 2026
Kristina Bady
Year after year, Denver does a great job inspecting our home and answering our questions.
Response from owner
February 25, 2026
Michael Goins
Prompt, pro, and precise. Cleaned the eaves and overhang lights as well as the other areas in need. Well do e.
Response from owner
February 25, 2026
Breann Karbiwnyk
We’ve been extremely disappointed with our care service. We added flea treatments after a case of fleas- I swear they did it once and never again. On top of the fact my dogs seem to be allergic to whatever they used to “treat” the lawn which never seemed to be treated and only continued to die regardless of how much we took care of it. Every time someone showed up it was never the same service and always seemed half done. Once we called to express that while I was home after explicitly asking for a specific service on our porch that was not done - I work from home and was in a meeting. My husband called to ask why they didn’t complete the service. The dispatcher was beyond disrespectful calling me a liar. Earlier this week when we called to cancel the lawn service we were told an AM would be calling us back to discuss and ask why. This “AM” is honestly a disgrace to this company because he called and was nothing but nasty to my husband demanding we still owed money after someone else had told us we could cancel at anytime. We agreed to pay for the most recent treatment but nothing else which only seemed to incite rage into this “AM” (maybe a commission thing?) Only after threatening to get a lawyer involved were we reached out to by the supervisor John who did his best to rectify the situation. Honestly he was wonderful in handling the situation and were very appreciative for him. But based on our experiences without him in it we have found a new company, and would NOT recommend Turner Pest to anyone. I’m appalled at how so many situations were handled here for no reason other than a lack of wanting to admit poor workmanship. Thank you to John for making the situation right. But if you want good service worth your money every month- Turner is not it.
Response from owner
March 9, 2026
Douglas Storey
Scott is very professional and extremely friendly. Most excellent, thorough inspection. We feel confident and secure, due to his diligence. Will ask for his service next year!
Jason S
Excellent work. Technician asked if I had any specific problem areas or concerns. Did a great perimeter spraying.
Gregg Thoman
Spencer was just at our home to perform outside insect/pest control services. He spoke with me briefly before beginning, and was pleasant and knowledgeable. His work outside was thorough, and with good attention to detail. I’m pleased with the services Turner provides; Spencer did his job very well.
Response from owner
March 16, 2023
Brittany Henning
Nate was great - he did a thorough job sweeping and spraying our home’s exterior
Response from owner
February 17, 2026
JoAnn Galvin
Darren was outstanding. Excellent Customer Service, knowledgeable, Did not rush, Offered an extra service for an inside ant issue, and Genuinely wanted to make sure I was a happy customer.
Response from owner
September 3, 2025
Kristen Krsulic
Cody came out for an inspection and will be providing a quote. He was friendly and informative.
Response from owner
January 12, 2026
David Blanco
Diego answered all the questions, was very open to explain everything, he did a good job checking all the spots, great service!
Response from owner
January 12, 2026
shelly Donald
I’m a Realtor and I had a property that was a listing of mine that the home inspector said had evidence of droppings. Called on Thursday and John came out Sat. morning and provided me with a letter which I needed to close on Monday. There was no charge for his evaluation. I appreciated how prompt he was and calling to let me know what he found. I have Turner Pest on my own house and my tech, Jason, has always been prompt to come out if I see any bugs. Jason is very friendly and professional. Jason listens to me and takes care of all the insect problems promptly.
Response from owner
December 14, 2023
Karen Robeson
Michael was a great tech. He was thorough, spent time answering questions and sent me an email with some information. He checked the home inside and out and left his card when he was done. I recommend Turner!
Response from owner
December 10, 2025
Kyle Vella
Spencer was great. He went above and beyond. He gathered all 10 tennis balls scattered around the back of the house and placed them neatly on an outdoor table. They are for our dog and Spencer moved them out of harms way for the pest chemicals applied around the border of our home.
Response from owner
December 10, 2025
Xavier Pellicer
Robert K. serviced the perimeter of the house today. He was very kind and did a thorough job. I really appreciate his time and effort!
Response from owner
December 5, 2025
Michelle Gallagher
Melanie did a great job today. Before she started she explained what she was going to be doing. Also told me to wait an hour before taking my pups out
Response from owner
August 1, 2023
Nicole Phillips
I loved Turner. Pest Control had them for almost four years And Theresa, my service provider is amazing. I’ve been on a monthly plan For all these years and switched over from the previous sellers which cost $150 just to transfer. Fire ants have been our biggest problem And unfortunately, regardless of how many times I have them come out it never works. I was bit up repeatedly and swollen, which is why I was paying for the surface In the first place, so I canceled and they went on to tell me that they already did a “service” that month which is 375 and I still owe it even though I had paid that month and the month after cancellation. I try to explain the situation and let them know. The service never worked I was told I could cancel at And I was on a normal monthly plan. They’re unwilling to work with a customer and regardless of the ridiculously $$$ treatment did it job or not to bad I still owe them. Based on the service provider, I always recommend her, though Customer service and results at Turner Pest Control absolutely not!
Response from owner
November 14, 2025
Jim Mitts
Nate did a great job for us today! He applied exterior insecticides for general household pests including snakes and ants. We are very happy with the quality of the products used and the application process. Thank you!
Response from owner
November 11, 2025
Shelby Wight
Had Scott do the inspection for our new home! He’s was very nice and did a great job, thank you!
Response from owner
November 7, 2025
Kelly Reed
Johnathan came to my house today, called to let me know he was here (due to the dogs). He told me what he was putting down to let us know what he was doing and did a great job. He was very thorough and answered all of my questions. Nice job!
Response from owner
November 8, 2023
judy snyder
Cody did a fantastic job on our regularly scheduled treatment.
Response from owner
April 19, 2024
Shirley Foster
This was my first annual inspection. My technician answered all my questions and even took the time to inspect the outdoor termite traps. He was very polite and courteous; and very respectful of my home.
Response from owner
November 5, 2025
Wallace Holdstein
Technician seemed professional and thorough … although I didn’t follow him around while he did his inspection and treatments! Very courteous!
Response from owner
November 4, 2025
Jennifer Caruth
Deandre did a good and thorough job with our bug and termite inspection. Swept the eaves and around the house and sprinkled pest control insecticide.
Response from owner
November 3, 2025
Janelle Zenner
Jacob was very friendly and did a great job treating the house.
Response from owner
October 30, 2025
Janice Pierson
Jacob from Turner Pest Control was great to work with! He was professional, communicative, and took the time to be thorough with his inspection and treatment. I really appreciated how clearly he explained what he was doing and answered all my questions. Excellent service all around!
Response from owner
October 21, 2025
B Lan
Nicolas Y has done a great job today with treating millipedes and scorpion prevention. He is always courteous and efficient. Thank you so much! Lemes
Response from owner
August 18, 2025
Maki Hohaia
Did a great job. Was thorough with his inspection of the exterior of the house
Response from owner
October 16, 2025
Michael Treiber
Joe came out and provided great service. Explained the whole process and was thorough in his inspection. Great service tech.
Response from owner
October 14, 2025
Jill SCARANGELLA
My home was treated by Darrin today and they did a great job in a timely manner.
Response from owner
October 13, 2022
Azure Thomas
Joe E. Gave me excellent customer service and did a thorough inspection.
Response from owner
October 10, 2025
Roger Carman
Very happy to see my front porch clean and bug free finally. It was looking horrible before today and we just recently had the entire house repainted, but it's looking great today. The only problem I have is that the porch light weren't cleaned and they are full of bugs inside and out, but I don't know that the lights are something Turner includes in cleaning/sweeping the front porch of bugs, webs, etc.
Response from owner
October 8, 2025
Eva and Tobias Huning
Megan applied a treatment around the home, checked stations etc. she was professional and quiet. Thank you
Response from owner
October 7, 2025
Todd Zeman
Donta was amazing! He greated my dog at the front door needing pets and then proceeded to absolutely do amazing job cleaning my house and then spraying. He took such care and even acknowledged my husband to share a concern he saw. Please please always send Donta to my house
Response from owner
October 2, 2025
Adam McBain
Melanie was fantastic and provided a thorough treatment as well as meticulous care of our exterior including hand brushing our porches to remove insect debris. I will specifically request Melanie going forward.
Response from owner
October 1, 2025
Chris Hamilton
Cancelled service, then they continued to bill me and sent to collections months after cancellation. Super shady way to make a dollar. Always had a bug problem even with Turner. Sales rep also told me had sub and dry wood termite bond, then come to find out only had subterranean. Shop around and look elsewhere. New pest control provides more service, less expensive, way less shady.
Response from owner
October 2, 2025
Alesha G
Jacob came to our house for an initial treatment and was fantastic!
Response from owner
September 29, 2025
Neal McCall
Melanie was great. Announced herself on arrival, said hi to my dogs, and let me know on her way out to wait 30-45min for things to dry and dissipate before my dogs came back out.
Response from owner
September 26, 2025
Linda Rogers
Joe carefully inspected inside and outside. He was very pleasant.
Response from owner
September 17, 2025
Cheri LaVigne
Megan was wonderful! Polite and professional. Quick to generate a report with her findings and answered all of my concerns immediately
Response from owner
July 22, 2021
Steve Minard
Very professional. I feel that I now have better treatment with Turner Pest Control for inside and outside.
Response from owner
September 15, 2025
Frances Wooten
My inspector Michael was very nice and since it was the first time i had to set up the inspection he let me know what he would do and what he was looking for. Before he entered my home he did put on covers over his shoes since it was a rainy day. All in all he was prompt and did what he needed to do in a timely manner. looking
Response from owner
September 9, 2024
Aindara WYNN
Zac asks about my concern, takes his time, very thorough & does a good job spraying inside my house. Thank you Zac!
Response from owner
August 27, 2025
Cynthia
My technician today was Scott & he was able to come earlier which was fine with me. As always, Scott is thorough, professional, & very nice. I will request Scott from here on for my annual inspections. Thanks Turner Pest Control!
Response from owner
August 25, 2023
John Kirkpatrick
Joe the tech from Turner Pest Control was super. Thourough inspection with easy to understand results .
Response from owner
August 27, 2025
Lisa Herring
Donta has done a great job keeping the insects and critters out and away from our house. We had an issue with ants, Donte came, sprayed inside and out then followed up with me the following week.
Response from owner
October 24, 2024
Sharon Stuehringer
Nate did a good job protecting the exterior of my home from wasps and other pests!
Response from owner
August 14, 2025
Melanie Parker
David knocked on our door to see if we had any issues in the home. I talked to him about the tiny black bugs I'd observed in the bathrooms and he informed me that the service done outside should take care of it. Thanks, David, for the service you provided. Thank you Turner Pest Control.
Response from owner
August 11, 2025
Vickie Lee
Michael was great. Service and explanation of treatment was spot on. Thank you!
Response from owner
August 11, 2025
Zane Wylie
Whimsical Wonders: A Rhyming Pest-Control Tale at Turner Pest Control Oh, what a jolly jaunt through bug-filled realms so grand, My cozy home invaded by an ant army band! They marched like mini warriors on a sugary quest, So I called Turner Pest Control, the very best! They zoomed in like knights in vans all shiny and bright, But the hero of the hour was Deandre, what a sight! Fast as a wizard’s wand, friendly as a dragon’s grin, Insightful with bug lore, turning chaos to win. He swooped with eco-potions, whispering bugs away, Chatting of ant empires in a storytelling way. “These critters are nomads, just lost in the fray,” He’d twinkle and zap them to kingdoms far away. Now my castle’s bug-free, with fluff and fur galore, My cat gives thumbs up, couldn’t ask for more! Five stars? Make it shooting ones in a sky so whimsy, If pests plague your pad, call these folks—they’re nifty! Huzzah for Turner, banishing beasts with fun and flair, Deandre’s the champ, beyond compare!
Response from owner
December 10, 2024
Don Poche
Donta is a very personable young man and extremely knowledgeable about his craft. He took the time to speak with me regarding a wasp issue I was having and took care of it right away. He also gave me some recommendations on other bug issues I am experiencing.
Response from owner
August 11, 2025
Theresa Frank
Turner pest control is very helpful in controlling the pests in the yard. Thank you Nate for servicing the perimeter today.
Response from owner
August 8, 2025
Stephanie Elsbury
Turner Pest has done a terrible job of protecting our home from pests. Ants are out of control and any time you call there are “more than 10 callers ahead of you”, so you have long wait times to get an appointment. Last time I finally got through on the phone and scheduled an appointment to get the house treated, they stood us up. Lawn care service has been subpar as well. Will be switching back to bugout. Had them for 7+ years and they were fantastic.
Response from owner
August 5, 2025
john White
We were out of town and just returned and found a note from Cody, then checked the inspection report. Cody did an EXCELLENT job and our house looked great upon our return!
Response from owner
August 5, 2025
Hunter Gray
Jacob was great. He greeted me at the front door to introduce himself and did a great job with the bugs outside. It's extremely hot, but he didn't shy away from doing the work and trying hard to get any spider webs from the side of the house. I was very impressed with the work ethic even on such a hot day.
Response from owner
August 4, 2025
Michael Tuckman
Just had Josh over to do the initial treatment at our new (to us) house and he did a great job! Very detailed, explained what he was going to do, spent the time needed to do a thorough job.
Response from owner
August 4, 2025
Krista Cook
He made sure to come to the front door to let me know he was here to do the service in the yard. Which is great bc I do have two large dogs. He made sure to inspect and treat all areas around the house.
Response from owner
August 4, 2025
Cinda Earle
Michael provided informative and professional inspection services. He also was respectful and had a positive demeanor throughout the inspection. He was an excellent representative for Turner.
Response from owner
July 31, 2025
Brian Wilds
Stephen with Turner Pest Control did a great job treating my yard today. He promptly contacted me upon arrival and followed up shortly after treatment with an email and summary of services. Very impressed by the professionalism.
Response from owner
July 31, 2025
Len Conticello
SCOTT was very thorough with his inspection. He was friendly and knowledegable, he offered insights for cost savings on my overall pest control services.
Response from owner
July 31, 2025
Laura Adams
Spencer came by to do the mosquito spray and was asked if he could by chance spray for roaches that we have been noticing. He came in with his joyful attitude and went right to work. He also left fly bait. Such a pleasant and respectable young man doing more than his job of spraying for mosquitos. Good job Spencer !!
Response from owner
July 24, 2025
Lora Watson
Very friendly and provided good information about today’s treatment and what we needed to do!!
Response from owner
July 18, 2025
Kapil Amin
Absolute garbage of a company. I do not mind paying up for a good quality pest control but Turner Pest Control has been extremely ineffective in pest management. I have used their services for over a year now and not once have they lived up to the promise of their service they communicate up front. Billing is very deceptive and to get a hold of a supervisor in case of any issues is extremely difficult. Save your money and look for another pest control company.
Response from owner
July 18, 2025
Amy Lacy
Cameron was polite and professional and did a good job treating the exterior of our house for pests.
Response from owner
July 18, 2025
Robert Hills
James (Jim), did an excellent inspection. Made suggestions and pointed out potential issues. I'm sure you value him as an superior employee.
Response from owner
July 15, 2025
John Davis
Spencer was nice enough to wait a moment to interrupt me because I was working on my yard. He was very polite and did a great job testing the exterior of our home this visit.
Response from owner
July 18, 2025
joseph Barnwell
Aaron with turner Pest control got the job done on the inside of my new home less than an hour and made sure all walls and underneath the sinks and garage was secured from any insects and made me feel comfortable in my new home. Also I want to thank Turner Pest Control for seeing me on a Wednesday for the outside inspection and setting me up a quick appointment on Saturday morning to spray the inside of my house as I requested. So people if you have any little critters running around call Turner's Pests Control they will be there in a hurry so don't worry
Response from owner
July 18, 2025
Bobby D
Kristophers was an excellent technician. He was professional, courteous, and located Our problem very quickly. Would highly recommend Kyle for any service need
Response from owner
July 18, 2025
siddhant208
Cody was professional, on time, and really took his time with the treatment. He didn’t just spray and leave — he checked around the house, made sure the edges and problem areas were covered, and explained with detail in his notes. Appreciated the thoroughness.
Response from owner
July 10, 2025
Kimberly Romanello
Turner as whole never disappoints! From the customer service dept that takes the calls to the technicians. Spencer is awesome! He checks in, lets us know what he is doing! If spraying, he instructs us to wait on taking our dog out! It’s the extra steps that are taken that really mean the most!
Response from owner
March 11, 2025
Scott schwertfager
Recently had Deandre from Turner Pest Control do an inspection the perimeter of our home.Deandre is always very polite and does a top notch job.
Response from owner
July 8, 2025
vilma
Nate, did an amazing job!! His response time to our concern was immediate. His attention to detail in treating the concerned areas exceeded our expectations. Thank you
Response from owner
July 3, 2025
MSBH
I recently had to schedule a special call for treatment. As usual, Turner is always ready to come out if you have any problems in between service dates. The technician who serviced my account was Rob Kemp and he provided excellent service. He was extremely knowledgeable and great t work with. He spent time listening to my problem and then took great time and care to address my issues. Would highly recommend him.
Response from owner
January 23, 2017
Chris Allamon
Nicholas was very courteous and professional. He was efficient and completed the treatment quickly.
Response from owner
June 23, 2025
Jordan Blosser
Kameron gave us a heads up of when he was coming and did a great job working efficiently and helping the outside of the house look great!
Response from owner
June 23, 2025
Lee Egan
Michael was very personable as well as knowledgeable. I hope he does my inspection next year.
Response from owner
June 20, 2025
Melanie O'Shea
Michael was very professional, personable, knowledgeable and thorough in handling my wasp infestation, as well as routine exterior service. Highly recommend.
Response from owner
June 17, 2025
Louis Fabrizio
I’ve been using TURNER pest control for the past five years and I am very satisfied with them, especially with their technician DeAndre, who has been absolutely the best that I have dealt with With that company or others. He is very thorough careful and deliberate in doing his inspection and then treatment. I watched him and I was pretty shocked that he really takes it seriously he just walk around my house acting as if he’s looking. He’s actually looking intensely to see where any problems are. I was watching him from across the street while I was walking my dogs and he didn’t see me because I was behind a car and I was like, wow that guy is really doing it. After he’s done, he explains what he’s done what he’s found and I’m telling you he’s a pro and a great guy to deal with.
Response from owner
June 17, 2025
Kristen Atkinson
Darren did a great job. He let us know upon his arrival, explained what he was planning to do based on the type of bugs we were seeing and was very thorough. Very pleased with his service!
Response from owner
June 17, 2025
Kellie and Shane Alexander
Spencer came out to treat the exterior of our house and did an excellent job. He greeted us upon arrival, and after asking what specific issues we had since the last visit, thoroughly explained what he would be doing. He took his time to make sure there wasn’t anything missed and made sure to get it all taken care of.
Response from owner
June 17, 2025
Kristin Swogger
Turner Pest Control is great! Zach is thorough and let’s us know that he is going to be treating our yard prior to accessing the yard. Appreciate that he does this so we can ensure our pets are in the house 😊
Response from owner
June 6, 2025
Jason Roth
Nate has been servicing our new house for a few months now. Very pleased with what he has done and all of the information and help he is provided. With a new house we have some extra critters roaming around, and after the last treatment, I have seen a considerable reduction.
Response from owner
June 5, 2025
Richard Macyczko
John was very thorough, and explained to me what he was looking for and any tips that would help me. I asked a lot of questions and he gave me answers that would help. Put him on my list!
Response from owner
May 23, 2025
demetrius hastings
He was very thorough with the perimeter of the house and also listen and checked the concerns I mentioned about the critters my wife saw
Response from owner
May 23, 2025
Darryl Sherwood
Nate is very professional and courteous. He addressed all our concerns and did a good cleanup and inspection around the house. I highly recommend Turner and Nate for and any of your pest control services.
Response from owner
May 21, 2025
David Cochran
Good job. Attention to detail on brushing front porch for spiders. We've had a lot lately and hope this helps.
Response from owner
May 21, 2025
Sivakami Saminathan
Nicholas service is very good. He treated the home for the roaches. It is stopped coming. He scheduled and tracked multiple services without any follow up needed
Response from owner
May 19, 2025
Phil Perkins
Nicholas did a fabulous job and took the time to suggest ways to keep the outside spiders down - kudos to him for attention to detail
Response from owner
May 19, 2025
Jim Turner
Capreece did an excellent job with our interior treatment. He was polite and explained exactly what he would be doing. He took extra time to answer questions we had about the exterior situation.
Response from owner
May 14, 2025
Jennifer Smedley
Ryan returned for a followup treatment. He had accurately diagnosed the problem and it now looks great. Bill Waldrop
Response from owner
May 14, 2025
Vasanth Daniel
Very detailed and patient service provided. Took time to spray everywhere required, will recommend to everyone
Response from owner
May 13, 2025
Kelly R. Minter
Michael went the extra mile and was very thorough, was helpful and explained what he had found on our property and how they were going to follow up with us. We really appreciated the service!
Response from owner
May 12, 2025
Scott Lay
Nate was very good. He answered my questions and treated the areas I had for concern dealing with spiders. Nate is an asset to the company.
Response from owner
May 12, 2025
Ivette Colon
Hello, I was very pleased with my visit by Phil. He explained all the details and was very informative about the treatment and the process. He took his time and was very knowledgeable and answered all my concerns. Thank you for such a unique employee, that’s a rare thing.
Response from owner
May 6, 2025
Janine Ortell
Ryan was excellent. He sprayed our lawn for pests and fire ants. He is friendly, knowledgeable, and professional. Highly recommend!
Response from owner
May 6, 2025
Bobbi
Service has progressively declined, even after “extra” visits and “treatments”. Can’t get control of our pest situation and our lawn looks sad and full of weeds. Will be canceling their service.
Response from owner
May 6, 2025
Bobbi Cunningham
Aaron was very professional and knowledgeable of our ant issue. He took the time to explain treatment and prevention.
Response from owner
May 6, 2025
jsmith
Cody was professional, friendly and courteous. He was sure to see if we were seeing anything that we didn’t want to be seeing as well
Response from owner
April 23, 2025
alan felumlee
Great service today. The a tech was very thorough in inspecting and treating our home.
Response from owner
April 23, 2025
Lana D
We got into the 10 years contract/treatment for termites, and once a year, we have an inspection for a fee. We are glad we did it! They are very good keeping up with scheduling. They are always on time, and the inspection only takes about 15 minutes.
Response from owner
April 23, 2025
Rivertown Rider
They guys were super friendly and personable, but more importantly, they were clearly experts. They took their time to fine where those pesky ghost ants were coming from and then decimated the invaders encampment and their infiltration routes.
Response from owner
September 9, 2024
Regis
Used Turner pest control for 3 months, the roaches in my home increased. Their call back appointments take weeks to come in and for someone to treat again. They also charged me $200 to cancel their service. Out of all the years I've been using pest control. Turner pest control was the most costly with the worst results. I would call any other company for pest control.
Response from owner
August 5, 2024
sandra rodriguez
They kept me for more than a week, saying every day that they would send someone for my treatment the next day. After a week, they said I had to pay in advance for someone to come. They knew I had an urgent problem and didn't care. The customer service is terrible; nobody responds or assumes responsibility. Now I have a growing pest problem and lost more than a week waiting for those liars.
Response from owner
July 10, 2024
Athena Hallowell
Chris was prompt (early even!), friendly, and professional. He did the inspection efficiently, taking plenty of time to debrief me on the services performed as well as other services the company provides.
Response from owner
February 29, 2024
Tammy Grace
This is my first time using Turner Pest control. I scheduled an appointment with them because my parents have fleas in their yard and don't own any pets. The technician was very professional and stated that he'll return in 10 to 14 days after the initial spray to access the sprayed area. I'll have a better update then to see if it controlled the fleas
Response from owner
September 23, 2023
Callie S
We have been using Turner Pest for almost 3 years now while renting at the Beach, and service has always been great. We currently have a flea problem (no fault of Turner's) and in a panic accidentally booked a service without using our account - leaving us with a $250 charge for a service included in our existing account, and Lissa and the team at Turner were EXTREMELY helpful in immediately getting a refund out and contacting the field team to update the next-day early A.M. service. Saved us $250 and could not be more satisfied with the help! Thank you!
Response from owner
March 16, 2023
Brittany Jackson
We currently use Turner for indoor pest control services, lawn care services, and additional outdoor flea prevention services. The only service I can say we have had any luck with was the indoor pest control services – and that is solely based on our technician, Kyle, who is no longer with the company. The one consistent aspect of this company is the unprofessional way that every single thing is handled. We pay for full yard treatment and for our last appointment, the technician didn’t even enter our backyard. I was home to witness it first hand, checked our camera footage to confirm he didn’t go into the backyard in case I somehow missed it, and the service paperwork confirms he was only on our property for 10 minutes. Another major issue is that they fail to follow up on required appointments. Outdoor flea treatment requires two applications within a 30 day period. They hadn’t returned for the 2nd treatment within that timeframe, therefore negating the first treatment. When I called to see how they were going to resolve this issue, the gentleman helping me said I didn't have an appointment scheduled and would forward me to a manager. The manager then tells me that I do have an appointment - for "tomorrow" and that the gentleman before didn't see it on the calendar. However, we never received any communication regarding our appointment having been scheduled for that day, and regardless, it still fell outside of the 30 day window. So our services were still null and void and we were still out hundreds of dollars (and still with fleas). We contacted the company regarding these issues via email in mid-December and we were told the email was forwarded to a manager. I’ve followed up once since then and here we are at the end of January and we still have yet to have these issues acknowledged by anyone in the company. Side note, the lawn service person that I had been working with said we could add flea prevention to our regularly scheduled lawn care for an additional $20/month, we agreed to the added service, except we’re being charged $35?? Inconsistency, incompetence, frustration, and unprofessionalism at every turn.
Response from owner
July 21, 2021
Rose W
When moving into new home had major ant issue and I called Turner who responded quickly. The technicians are thorough and extremely competent professionals. I get text when arriving and a detailed inspection report when service is completed. All is well to date!
Response from owner
February 18, 2022
Jude Reid
Andre is a very friendly man who showed up on time and did an outstanding job. He was very considerate concerning our well being and the well being of our pets. He educated us on the treatments being used and the type, life and function of the ghost ant. It is rare these days to find someone who actually wants to work much less do a phenomenal job. Andre goes above and beyond and takes pride in his work.
Response from owner
September 22, 2021
Rob Gussmann
We called to schedule an appt for Turner to treat our perimeter for spiders. They scheduled us a few days out. The same day we called we saw the Turner truck servicing our neighbors house. We went over to the truck and spoke with Jason about our issue. He was so knowledgeable and courteous. He said he'd come back and treat our property after he completed his next appointment. An hour later he was back and treated our property. Thank you Jason and Turner!
Response from owner
September 22, 2021
Steanna
A tech came to my home and stole my wedding ring and the company had several complaints on this tech and still let him work for the company. The services is over price and the products does not work well. We still had bugs in the house and the grass was brown on some days. Happy we are done with Turner!
Response from owner
August 9, 2021
Michelle Rossetti
Excellent service and Dennis is fantastic. We really look forward to seeing him when he comes to do our inspection, he is very professional and a pleasure to work with. We would highly recommend him to anyone
Response from owner
August 4, 2021
Amber Chilcoat
I always have a great experience with the customer service reps and the service technicians. We recently had some little black ants in our kitchen, and since the technician came out to treat, we haven’t seen them any more. They always do a great job and keep our home free of pests!
Response from owner
September 25, 2019
Alysa Gregory
When I originally signed up for service with Turner, a few months after purchasing my new home, I was told that I needed to pay a one time start up fee, along with $35 each month to remain active. I VERY SPECIFICALLY asked if I would be able to cancel my account at any given time without any additional fees, and I was told yes! I was told we were able to call for service at anytime, which the $35 / month covered. After doing my own research, and continued issues with water bugs/outdoor roaches getting into our home, we decided to cancel with turner in September of 2020, after I already paid my $35 for that month. I was told I would need to still pay for oct, nov and dec, a total of $105, in order to cancel. This is completely different from what I was told when I first decided to choose this company for service (there's always a catch). I told the rep in Sept that I needed to speak with a manager about this, as I was given false info when I first became a customer. Today is December 23rd, 2020 and I have yet to receive a call from Turner's management to address this issue, and NO CALLS at all. Every single time I try calling Turner, even while still a customer, the wait time is over 30 minutes and it's absolutely ridiculous. Called again on 12/22/20 and was told manager is busy and would call me. Still no call. I absolutely do NOT recommend this company.
Response from owner
January 14, 2021
Adam T. Calvert
With Turner Pest Control we've always experienced quality and professional service. We used to have a different service provider and it just wasn't as effective. But Turner Pest Control is always punctual, professional, and provides quality products and great customer service. They're very good at what they do, and I highly recommend them!
Response from owner
August 28, 2020
Bibi Butcher
The person that came to do my first initial treatment was so nice, caring and knowledgable. He reassured me if ever I see anything to call and someone will come out to treat the area again. He made sure I knew what he was doing and what it was for before starting.
Response from owner
August 13, 2020
Jeanette Saville
We hired Turner for our business & they lied both in our contract and welcome email about complimentary calls between quarterly service. The second visit the technician treated half of our offices and roaches appeared 4 days later. They didn't want to come and retreat, but they did. We will no longer do business with one that does not follow their own guidelines. I have cancelled my home account with them as well.
Judith Lichtenstein
They have our annual termite prevention check and maintenance and when it was first to renew they were more than helpful in making sure our inspection was taken care of afterwards they allowed me a payment plan no hidden fees and we paid it off sooner than expected only owing my balance. I was told if I had any problems to please give turner a call. Thank you for allowing us to make a payment plan with your company.
Response from owner
August 19, 2019
Lori Klucharich
As former unhappy Brandon customers, inspector Ryan Mercer was our first contact with Turner Pest Control and his customer service was above and beyond excellent! He was so helpful and informative, it was truly a pleasure having him perform the inspection. We are about to move so I wasn't able to sign a contract with him today, but I will DEFINITELY recommend him to the new home owners as well as call him when we are in our next home!
Response from owner
June 11, 2019
Jasmine Martin
I have a monthly service now which is SO much more affordable then only calling when the problem is too big. After the service, I receive a detail report of what was done, any suggestions or anything additional they recommend (and why they would recommend it) - and this all happens while I’m at work! They are efficient, friendly and handled the major ant problem I had with ease. I am moving and plan on transferring the service to keep up with preventive pest/infestations.
Response from owner
May 31, 2019
Colleen Attaway
I will never recommend this company. I contacted Turner after seeing a couple of dead bugs in my house. I wanted to spray for good measure. Customer service was very nice and helpful and the price really wasn't bad. The technician did arrive on time and was also very polite and professional and he did do a thorough investigation in my home to make sure the wasn't an infestation. There wasn't and of course I was relieved. At first I was very happy with the company and had a peace of mind that my home was being defended for critters. A month or so later, I saw a few bugs again in my kitchen, so I called and they sent someone right out. But the technician only sprayed in my kitchen where I saw critters and no where else. That agitated me a little, but whatever. That's where I was seeing them so I didn't fuss. A couple of weeks later I noticed ants getting into kitchen. Which was bizarre because they were suppose to spray all around the house 20-30 ft for ants. And I still had ant beds around my yard. After about 9 months I was done paying money for something that was not working. Since then I have noticed bugs in my kitchen more regularly. I took matters into my own hands and purchased Bengal. I saw bugs coming out of nowhere just dying. Which is a horrific scene to see since I only saw one or two every day or two. I am convinced that these pest have been here the entire time Turner sprayed my house (Kitchen twice). Don't waste your money. They don't do as promised. Buy Bengal! For inside and outside your home. It's cheaper in the long run then paying for someone to come to house and still not see results. Also, even though I cancelled my services before my monthly dues were due, and before someone was suppose to come my house again, they still charged for me two months worth of service. Which is also ridiculous. So Turner, you will get your money when I see fit to send it.
Response from owner
January 24, 2019
Professor Truth
I have lived in Jacksonville Florida for a few years now. Upon arrival, literally as our cable was being set up after moving across the country, I saw an advertisement for Turner pest control on the television. I quickly jotted down a note to call them later that day. I have been very happy, with the exception of one incident, with their services over the years up until now. That is the reason I am not giving 1 or 2 stars, because this situation arose only in the last 3-4 months of service. Now it seems they have changed technicians for our area and the quality has really went down hill. I am now even seeing insects I never saw before - it is like no treatment is being done at all. It's like they may as well be spraying water. The other techs we had in the past were efficient and friendly. They would explain things well and were thorough. EXAMPLES OF BAD SERVICE: This new guy knocked down some wasps 'mud piles' not sure what they are called- the dark gray globular things and left all the debris everywhere. He didn't sweep it away into the grass or anything - it was a huge mess right at our front door. I didn't see it until it was too late - it got tracked in the house. Gross. Another issue is that he supposedly sprayed and what not but I mostly saw him just standing around. I didn't watch him the entire time however, to be fair. We called about a spider issue - they came out, still saw them - even after the allotted time frame to give it a minute. Yes, I didn't see as many, but way more than we'd ever seen before. We called about seeing roaches - never saw roaches before and I keep a clean home. No food lying around, trash piled up etc. The insects continue to thrive in our home. Now, there are these strange long black beetle/earwig things taking over. That's the final straw. This guy has been out here 3-4 times, and this is the WORST I have ever seen our bug situation since living here and even when we moved into a house that had been vacant for many months. Before, with their service, I'd see something 1-2 times a week, at best. Never any roaches, either! Ewww! Now it is multiple times in one day that I will see something, and I'm certain I am not even seeing the half of it and I can't take it anymore. It is unfortunate, but since he is the tech assigned to our area I am now searching for a new pest control service. I called over the weekend to have a manager call me. I missed a call - I am assuming it was the manager several days later, but they never tried to call back. I'm done. Will be hiring someone else in the next couple of days. UPDATE 2: We went with another company. Problem that we've been dealing with for over 3-4 months with Turner was literally solved in 48 hrs. with new company. It's been over 3 weeks and I have not seen anything anymore. The new company saw immediately what the problem was, validated my concerns and took in depth measures to make our home safe, but inhospitable to these insects. It is so amazing and refreshing, we don't have to worry about being freaked out in the middle of the night anymore by some 6 legged creature. I am not certain what happened to Turner Pest Control, but they do not appear to be as efficient as they were when I first contracted them for our home. UPDATE: The manager did call me today, Sept. 4, and he was very pleasant and was interested in trouble shooting the matter. I do appreciate that. I try to be fair in reviews, so I wanted to let anyone reading this know that my mailbox was full, I called back but it appears he did not receive that message. Perhaps their new products are not as effective - they are trouble shooting, but I do appreciate the customer service I received regarding this matter. Thank you.
Response from owner
September 4, 2018
Michael P
So after talking with my neighbor about how I kept on seeing spiders around my house he recommended Turner pest control. After reading some reviews online and taking his recommendation I decide to give them a call. The customer service representative that I spoke with was knowledgeable and answering any questions that I had along with being very professional and kind. She explained the whole process to me and exactly what was going to happen. Later today a technician named Lee Parsells showed up exactly on time. Extra points for that. So after the whole meet and greet I explained the situation around the home and he told me exactly what he was going to do. Lee was extremely professional and very thorough in his job. I would see him opening up light switches and other things around the house and really looking into everything. After he was done he explained what was going to happen next and asked me if I had any questions. I just wanted to take a minute out of my day to recognize Lee for his services today and I would recommend him to anyone of my friends and anyone of you that are reading this review. Extra points for Turner’s pest control being pro military.
Response from owner
May 17, 2018
Elisa Limaila
Our technician Bruce was very professional, precise and very informative and went above and beyond our expectations. He was on time, polite and did a great job. Our pest problem was out of control but since treatment our pest problem has dropped dramatically. We would highly recommend Turner Pest control anyday.
Response from owner
July 27, 2017
Michelle Riordan
Pam was great! She was very courteous and professional. She inspected and treated our new home in full and updated me on all her findings. I would definitely recommend her to everyone and she is always welcome back to our home.
Response from owner
March 17, 2017
Allison Deppe
The only reason that there aren't five stars in my review is because of some initial miscommunication about the treatment plan needed for my apartment, other wise the service and price was 10 out of 10! Rebecca was my technician, and she was knowledgeable, polite, helpful, and extremely efficient. I feel taken care of, thank you Turner!
Response from owner
January 31, 2017
David Casey
We've had Turner Pest Control for some years now, and they've done a thorough inspection and prevention every visit. Our current representative, Mike Steinman, always has a pleasant disposition, readily answers questions, and is efficient in his work. He's a pleasure to deal with.
Response from owner
October 20, 2016
Jack Ward
We had our first service today. Our technician was Kevin and he did an outstanding job. He pointed out a couple of deficiencies in our new home construction where ants could enter our house and gave us a complete review of what we can do to help prevent infestations from occurring. We are happy and look forward to continued service from this company. Jack & Judy Ward
Response from owner
August 24, 2016
Charles Walker
We have been very satisfied with Turner from the very first contact. Your team from the customer service people on the telephones to the field personnel have been professional and effective. I especially want to mention Mathew Pasquale who treated our home today. He says he is new to Turner. He was very energetic and thorough in todays treatment. I give him an atta-boy.
Response from owner
August 1, 2016
Donna Bavier
We have been a customer for a several years and have been so very happy with the outstanding service. There have been times where we have had some critters show up inside and outside and they always responded to our calls within a few hours outside our normal service time. Spiders, our nemesis, were constantly making appearances but since Turner made a special trip out here we haven't seen a live arachnid since! Black Widows are scary!! Thanks Turner Pest for always being there for us and for the personable, friendly service! Highly recommend!!
Response from owner
July 5, 2016
Barbara Shear
We are new to the area and have contracted with Turner Pest Control Our Salesperson, Don, was thorough in his explanation of all the treatments, the timing and charges involved. Our technician, Aaron, was punctual, polite and very knowledgeable of pests in our area. He even cleaned our eaves and lanai of all cobwebs and wasps nests. Yea! And he gave me a lot of great information about snakes and other pests that we might encounter since our house is situated on a pond. So far our impressions of Turner are GREAT!
Response from owner
May 16, 2016