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Topic

Pest Inspection & Treatment

88.2% positive

Across 999 reviews of Turner Pest Control in Jacksonville, FL, pest inspection & treatment appears in 136 reviews (88.2% positive), from 2015-02-24 through 2026-03-06.


Key findings

  • Pest Inspection & Treatment mentioned in 136 of 999 reviews (13.6%)

  • 89% of Pest Inspection & Treatment reviews are 4 or 5 stars

  • Average rating in Pest Inspection & Treatment reviews: 4.6★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    79%107 mentions
  • Technical Knowledge & Expertise

    57%77 mentions
  • Communication & Updates

    51%70 mentions
  • Courtesy & Friendliness

    46%63 mentions
  • Problem Resolution & Effectiveness

    32%43 mentions
  • Punctuality & On-Time Service

    13%18 mentions

Reviews mentioning pest inspection & treatment

March 6, 2026

Byron Carter

Kristopher is by far the most professional, efficient, and friendly person I have ever dealt. Kristopher let's me know that he will be walking around the house and inspecting. He also takes care of the wasps nest around the soffits.

Response from owner

Thank you for the wonderful feedback, Byron! It's great to hear that Kristopher made such a positive impression with his professionalism and efficiency while taking care of the wasp nest. We appreciate you sharing your experience!

March 10, 2026

March 4, 2026

Dee Amin

Thought they were supposed to wipe down outside of house cobweb

Response from owner

Thank you for your feedback, Dee. We appreciate your input and will make sure to address this with our team for future services.

April 2, 2026

March 3, 2026

Dera Sisters

Jesse was extremely thorough today during his exterior visit.

Response from owner

Thank you for your kind words! It's great to hear that Jesse provided such thorough service during your visit.

April 2, 2026

February 27, 2026

Trella Bromley

Zachary did a great job and educated me about the ants that I was seeing (didn't even know they were fire ants). It looks like they had already been killed but he treated again just to be sure.

Response from owner

Thank you for your wonderful feedback! We're delighted to hear that Zachary provided you with valuable information about the ants and ensured your home was treated effectively. It's great to know you felt well taken care of. Your satisfaction means a lot to us!

February 27, 2026

February 24, 2026

Julie Sebestyen

Not very happy with the service provided. Tech came in for spiders and left all the webs everywhere. Spilled chemicals at the front entrance on a new carpet and couldn’t even clean it up. C’mon!!

Response from owner

Thank you for sharing your feedback, Julie. We're sorry to hear that your experience did not meet your expectations. It's important to us that our services are thorough and professional. We've addressed your concerns with the team regarding the technician's performance. Your input is valuable in helping us improve.

March 25, 2026

February 19, 2026

Jennifer Nolen

Jesse L recently serviced the exterior of my house with Turner Pest Control. He keep me updated of his arrival time and did a very thorough job. Highly recommend!

Response from owner

Thank you for your wonderful review, Jennifer! It's great to hear that Jesse provided thorough service and kept you informed throughout the process. Your recommendation means a lot to us. We appreciate your feedback!

February 25, 2026

February 19, 2026

Kristina Bady

Year after year, Denver does a great job inspecting our home and answering our questions.

Response from owner

We’re delighted to hear about your positive experiences with Denver! It's great to know that our team consistently provides thorough inspections and valuable answers to your questions. Thank you for your kind words!

February 25, 2026

February 12, 2026

Michael Goins

Prompt, pro, and precise. Cleaned the eaves and overhang lights as well as the other areas in need. Well do e.

Response from owner

Thank you for your fantastic review, Michael! We're delighted to hear that you found our service prompt and professional. It's great to know that our team effectively addressed your needs and left everything looking clean. Your feedback is truly appreciated!

February 25, 2026

February 6, 2026

Breann Karbiwnyk

We’ve been extremely disappointed with our care service. We added flea treatments after a case of fleas- I swear they did it once and never again. On top of the fact my dogs seem to be allergic to whatever they used to “treat” the lawn which never seemed to be treated and only continued to die regardless of how much we took care of it. Every time someone showed up it was never the same service and always seemed half done. Once we called to express that while I was home after explicitly asking for a specific service on our porch that was not done - I work from home and was in a meeting. My husband called to ask why they didn’t complete the service. The dispatcher was beyond disrespectful calling me a liar. Earlier this week when we called to cancel the lawn service we were told an AM would be calling us back to discuss and ask why. This “AM” is honestly a disgrace to this company because he called and was nothing but nasty to my husband demanding we still owed money after someone else had told us we could cancel at anytime. We agreed to pay for the most recent treatment but nothing else which only seemed to incite rage into this “AM” (maybe a commission thing?) Only after threatening to get a lawyer involved were we reached out to by the supervisor John who did his best to rectify the situation. Honestly he was wonderful in handling the situation and were very appreciative for him. But based on our experiences without him in it we have found a new company, and would NOT recommend Turner Pest to anyone. I’m appalled at how so many situations were handled here for no reason other than a lack of wanting to admit poor workmanship. Thank you to John for making the situation right. But if you want good service worth your money every month- Turner is not it.

Response from owner

Thank you for taking the time to share your experience. We’re very sorry to hear about the frustrations you described and that your service did not meet expectations. This is certainly not the level of service we strive to provide. We’re also glad to hear that John was able to assist and help address some of the concerns. At the moment, we have not been able to locate an account matching the name provided in this review. If you’re willing, please reach out to me directly at vwoods@turnerpest.com with the name on your account and service address so we can review the account details and better understand what occurred. Your feedback is important to us and helps us improve how we serve our customers.

March 9, 2026

February 4, 2026

Douglas Storey

Scott is very professional and extremely friendly. Most excellent, thorough inspection. We feel confident and secure, due to his diligence. Will ask for his service next year!

February 3, 2026

Jason S

Excellent work. Technician asked if I had any specific problem areas or concerns. Did a great perimeter spraying.

January 16, 2026

Gregg Thoman

Spencer was just at our home to perform outside insect/pest control services. He spoke with me briefly before beginning, and was pleasant and knowledgeable. His work outside was thorough, and with good attention to detail. I’m pleased with the services Turner provides; Spencer did his job very well.

Response from owner

Hi Gregg, thank you for taking the time to share your experience with us! We appreciate your business and always love to hear about our team's great work.

March 16, 2023

January 8, 2026

Brittany Henning

Nate was great - he did a thorough job sweeping and spraying our home’s exterior

Response from owner

Thank you for your fantastic review! It's wonderful to hear that Nate provided you with a thorough service for your home's exterior. We appreciate your feedback!

February 17, 2026

January 8, 2026

JoAnn Galvin

Darren was outstanding. Excellent Customer Service, knowledgeable, Did not rush, Offered an extra service for an inside ant issue, and Genuinely wanted to make sure I was a happy customer.

Response from owner

Thank you for your wonderful feedback, JoAnn! It's great to hear that you were pleased with Cody's service. We're glad he made the effort to keep you informed while you were away. Your appreciation will surely make his day!

September 3, 2025

December 19, 2025

Kristen Krsulic

Cody came out for an inspection and will be providing a quote. He was friendly and informative.

Response from owner

Thank you for your wonderful review! It’s great to hear that Cody made a positive impression during your inspection. We’re glad you found him friendly and informative. Your feedback means a lot to us!

January 12, 2026

December 19, 2025

David Blanco

Diego answered all the questions, was very open to explain everything, he did a good job checking all the spots, great service!

Response from owner

Thank you for your fantastic review, David! It’s wonderful to hear that Diego was able to address all your questions and provide thorough service. We appreciate your feedback and are glad you had a positive experience with us!

January 12, 2026

December 14, 2025

shelly Donald

I’m a Realtor and I had a property that was a listing of mine that the home inspector said had evidence of droppings. Called on Thursday and John came out Sat. morning and provided me with a letter which I needed to close on Monday. There was no charge for his evaluation. I appreciated how prompt he was and calling to let me know what he found. I have Turner Pest on my own house and my tech, Jason, has always been prompt to come out if I see any bugs. Jason is very friendly and professional. Jason listens to me and takes care of all the insect problems promptly.

Response from owner

Thank you, Shelly! We're so grateful for the opportunity to assist you with your property listing. We're glad John was able to promptly provide you with the necessary letter, free of charge. We're also delighted to hear that Jason has been taking great care of your own house. We appreciate your kind words and continued support!

December 14, 2023

December 9, 2025

Karen Robeson

Michael was a great tech. He was thorough, spent time answering questions and sent me an email with some information. He checked the home inside and out and left his card when he was done. I recommend Turner!

Response from owner

Thank you for your wonderful review, Karen! It's great to hear that Michael provided thorough service and was able to address your questions effectively. We appreciate your recommendation and are glad you had a positive experience with us.

December 10, 2025

December 5, 2025

Kyle Vella

Spencer was great. He went above and beyond. He gathered all 10 tennis balls scattered around the back of the house and placed them neatly on an outdoor table. They are for our dog and Spencer moved them out of harms way for the pest chemicals applied around the border of our home.

Response from owner

Thank you for your wonderful feedback! It’s fantastic to hear that Spencer made such an impact during your service. Going the extra mile, like gathering those tennis balls, truly reflects our commitment to customer care. We appreciate your recognition of his efforts!

December 10, 2025

December 5, 2025

Xavier Pellicer

Robert K. serviced the perimeter of the house today. He was very kind and did a thorough job. I really appreciate his time and effort!

Response from owner

Thank you for your kind words! It’s wonderful to hear that Robert provided such thorough and considerate service. We truly appreciate your feedback!

December 5, 2025

December 1, 2025

Michelle Gallagher

Melanie did a great job today. Before she started she explained what she was going to be doing. Also told me to wait an hour before taking my pups out

Response from owner

Thank you for your kind words, Michelle! We appreciate your feedback.

August 1, 2023

November 13, 2025

Nicole Phillips

I loved Turner. Pest Control had them for almost four years And Theresa, my service provider is amazing. I’ve been on a monthly plan For all these years and switched over from the previous sellers which cost $150 just to transfer. Fire ants have been our biggest problem And unfortunately, regardless of how many times I have them come out it never works. I was bit up repeatedly and swollen, which is why I was paying for the surface In the first place, so I canceled and they went on to tell me that they already did a “service” that month which is 375 and I still owe it even though I had paid that month and the month after cancellation. I try to explain the situation and let them know. The service never worked I was told I could cancel at And I was on a normal monthly plan. They’re unwilling to work with a customer and regardless of the ridiculously $$$ treatment did it job or not to bad I still owe them. Based on the service provider, I always recommend her, though Customer service and results at Turner Pest Control absolutely not!

Response from owner

NIcole, thank you for sharing your feedback. We’d like to take a closer look at your account and service history better to understand your experience with the fire ant treatments. Please email vwoods@turnerpest.com with your account information so our team can review the details and discuss next steps.

November 14, 2025

November 10, 2025

Jim Mitts

Nate did a great job for us today! He applied exterior insecticides for general household pests including snakes and ants. We are very happy with the quality of the products used and the application process. Thank you!

Response from owner

Thank you for your fantastic review, Jim! We're delighted to hear that Nate provided you with excellent service and that you were pleased with the products and application process. Your satisfaction is important to us, and we appreciate your feedback!

November 11, 2025

November 7, 2025

Shelby Wight

Had Scott do the inspection for our new home! He’s was very nice and did a great job, thank you!

Response from owner

Thank you for your kind words! We're glad to hear that Scott provided you with a positive experience during your inspection. It's always our goal to ensure everything goes smoothly for our customers. Your feedback is appreciated!

November 7, 2025

November 6, 2025

Kelly Reed

Johnathan came to my house today, called to let me know he was here (due to the dogs). He told me what he was putting down to let us know what he was doing and did a great job. He was very thorough and answered all of my questions. Nice job!

Response from owner

Thank you, Kelly! We appreciate your kind words and are glad to hear that Chris provided a thorough service and answered all your questions.

November 8, 2023

November 6, 2025

judy snyder

Cody did a fantastic job on our regularly scheduled treatment.

Response from owner

Thank you for the 5-star rating, Judy!

April 19, 2024

November 5, 2025

Shirley Foster

This was my first annual inspection. My technician answered all my questions and even took the time to inspect the outdoor termite traps. He was very polite and courteous; and very respectful of my home.

Response from owner

Thank you for the fantastic review, Shirley! We're delighted to hear that your first annual inspection went smoothly and that our technician was able to address all your questions while being polite and respectful. It’s great to know he took the time to inspect the outdoor termite traps as well. Your satisfaction means a lot to us!

November 5, 2025

November 4, 2025

Wallace Holdstein

Technician seemed professional and thorough … although I didn’t follow him around while he did his inspection and treatments! Very courteous!

Response from owner

Thank you for your feedback! It's great to hear that you found our technician professional and courteous. We appreciate your trust in our services, and it's wonderful to know you felt confident in the inspection and treatments. Your satisfaction is important to us!

November 4, 2025

November 2, 2025

Jennifer Caruth

Deandre did a good and thorough job with our bug and termite inspection. Swept the eaves and around the house and sprinkled pest control insecticide.

Response from owner

Thank you for your fantastic feedback, Jennifer! It's great to hear that Deandre provided a thorough inspection and took the time to ensure everything was covered. Your satisfaction is important to us, and we appreciate you sharing your experience!

November 3, 2025

October 30, 2025

Janelle Zenner

Jacob was very friendly and did a great job treating the house.

Response from owner

Thank you for your wonderful feedback, Janelle! We're delighted to hear that Jacob provided friendly service and effectively treated your home. Your satisfaction is our priority, and we appreciate your support!

October 30, 2025

October 20, 2025

Janice Pierson

Jacob from Turner Pest Control was great to work with! He was professional, communicative, and took the time to be thorough with his inspection and treatment. I really appreciated how clearly he explained what he was doing and answered all my questions. Excellent service all around!

Response from owner

Thank you for your fantastic review, Janice! It’s wonderful to hear that Jacob provided you with such thorough and professional service. We appreciate your kind words about his communication and attention to detail. Your satisfaction means a lot to us!

October 21, 2025

October 16, 2025

B Lan

Nicolas Y has done a great job today with treating millipedes and scorpion prevention. He is always courteous and efficient. Thank you so much! Lemes

Response from owner

Thank you for your positive feedback! It's great to hear that Ryan provided thorough service and followed up with you. We appreciate your kind words and are glad you had a good experience.

August 18, 2025

October 15, 2025

Maki Hohaia

Did a great job. Was thorough with his inspection of the exterior of the house

Response from owner

Thank you for your review! It's great to hear that the inspection of your home's exterior was thorough. We're pleased that you had a positive experience with our team. Your feedback is appreciated!

October 16, 2025

October 14, 2025

Michael Treiber

Joe came out and provided great service. Explained the whole process and was thorough in his inspection. Great service tech.

Response from owner

Thank you for your kind words! We're delighted to hear that Joe provided thorough service and took the time to explain everything during his inspection. It's always our goal to ensure a positive experience for our customers. Your feedback is much appreciated!

October 14, 2025

October 13, 2025

Jill SCARANGELLA

My home was treated by Darrin today and they did a great job in a timely manner.

Response from owner

Hi Jill, thank you for giving us 5 stars! We appreciate it.

October 13, 2022

October 10, 2025

Azure Thomas

Joe E. Gave me excellent customer service and did a thorough inspection.

Response from owner

Thank you for your wonderful review! It’s great to hear that Joe provided you with excellent customer service and a thorough inspection. We appreciate your feedback and hope you continue to have a positive experience with us!

October 10, 2025

October 8, 2025

Roger Carman

Very happy to see my front porch clean and bug free finally. It was looking horrible before today and we just recently had the entire house repainted, but it's looking great today. The only problem I have is that the porch light weren't cleaned and they are full of bugs inside and out, but I don't know that the lights are something Turner includes in cleaning/sweeping the front porch of bugs, webs, etc.

Response from owner

Thank you for your feedback, Roger! It's wonderful to hear that your front porch is looking clean and bug-free after our service. We appreciate your note about the porch lights, and we'll make sure to clarify what is included in our cleaning process for future visits. Your satisfaction is important to us, and we’re glad to have helped improve your space!

October 8, 2025

October 7, 2025

Eva and Tobias Huning

Megan applied a treatment around the home, checked stations etc. she was professional and quiet. Thank you

Response from owner

Thank you for your kind words! We're delighted to hear that Megan provided you with professional and thorough service. If you need anything else in the future, just let us know!

October 7, 2025

October 2, 2025

Todd Zeman

Donta was amazing! He greated my dog at the front door needing pets and then proceeded to absolutely do amazing job cleaning my house and then spraying. He took such care and even acknowledged my husband to share a concern he saw. Please please always send Donta to my house

Response from owner

Thank you for your kind words, Todd! It's wonderful to hear how Donta made such a positive impact during his visit. We appreciate your recognition of his attention to detail and care for both your home and pets.

October 2, 2025

October 1, 2025

Adam McBain

Melanie was fantastic and provided a thorough treatment as well as meticulous care of our exterior including hand brushing our porches to remove insect debris. I will specifically request Melanie going forward.

Response from owner

Thank you for your wonderful feedback, Adam! It’s great to hear that Melanie impressed you with her thorough treatment and attention to detail. We appreciate you taking the time to share your experience and look forward to continuing to meet your pest control needs.

October 1, 2025

September 27, 2025

Chris Hamilton

Cancelled service, then they continued to bill me and sent to collections months after cancellation. Super shady way to make a dollar. Always had a bug problem even with Turner. Sales rep also told me had sub and dry wood termite bond, then come to find out only had subterranean. Shop around and look elsewhere. New pest control provides more service, less expensive, way less shady.

Response from owner

Hi Chris, We’re sorry to hear about your experience and appreciate you bringing this to our attention. It’s important that our customers feel they are receiving the service they expect, and we regret that we fell short in your case. Your feedback is valuable, and we’ll use it to improve our processes moving forward. Thank you for sharing your thoughts with us.

October 2, 2025

September 26, 2025

Alesha G

Jacob came to our house for an initial treatment and was fantastic!

Response from owner

Thank you for the wonderful review! We're so glad to hear that Jacob provided you with fantastic service during your initial treatment. Your satisfaction means a lot to us!

September 29, 2025

September 25, 2025

Neal McCall

Melanie was great. Announced herself on arrival, said hi to my dogs, and let me know on her way out to wait 30-45min for things to dry and dissipate before my dogs came back out.

Response from owner

Thank you for your wonderful review, Neal! It’s great to hear that Melanie made such a positive impression with her friendly approach and helpful communication. We appreciate your feedback and hope your dogs enjoyed their time outside afterward!

September 26, 2025

September 15, 2025

Linda Rogers

Joe carefully inspected inside and outside. He was very pleasant.

Response from owner

Thank you for your wonderful review, Linda! We're delighted to hear that Joe provided you with a thorough inspection and a pleasant experience. Your feedback is greatly appreciated!

September 17, 2025

September 11, 2025

Cheri LaVigne

Megan was wonderful! Polite and professional. Quick to generate a report with her findings and answered all of my concerns immediately

Response from owner

Hi Cheri, thank you for your review! We're glad to know that Dennis provided you with exceptional service.

July 22, 2021

September 9, 2025

Steve Minard

Very professional. I feel that I now have better treatment with Turner Pest Control for inside and outside.

Response from owner

Thank you for your fantastic feedback, Steve! It’s wonderful to hear that you felt well taken care of both inside and outside your space. We appreciate your recognition of our professionalism and are glad you’re satisfied with the service provided. Your comfort is our priority!

September 15, 2025

September 8, 2025

Frances Wooten

My inspector Michael was very nice and since it was the first time i had to set up the inspection he let me know what he would do and what he was looking for. Before he entered my home he did put on covers over his shoes since it was a rainy day. All in all he was prompt and did what he needed to do in a timely manner. looking

Response from owner

Thank you for sharing your positive experience with Mr. Braggs! We appreciate your feedback and are glad to hear that he provided a thorough and informative inspection for you.

September 9, 2024

August 25, 2025

Aindara WYNN

Zac asks about my concern, takes his time, very thorough & does a good job spraying inside my house. Thank you Zac!

Response from owner

Thank you for your kind words! We're delighted to hear that Zac took the time to address your concerns and provided thorough service. Your satisfaction is important to us, and we appreciate you sharing your experience.

August 27, 2025

August 21, 2025

Cynthia

My technician today was Scott & he was able to come earlier which was fine with me. As always, Scott is thorough, professional, & very nice. I will request Scott from here on for my annual inspections. Thanks Turner Pest Control!

Response from owner

Thank you, Cynthia! We appreciate your kind words about Scott. He's definitely a valued member of our team. We look forward to serving you again for your annual inspections.

August 25, 2023

August 21, 2025

John Kirkpatrick

Joe the tech from Turner Pest Control was super. Thourough inspection with easy to understand results .

Response from owner

Thank you for your feedback, John! We're delighted to hear that Joe provided you with a thorough inspection and clear results. It's great to know our team is making a positive impact. Your satisfaction means a lot to us!

August 27, 2025

August 16, 2025

Lisa Herring

Donta has done a great job keeping the insects and critters out and away from our house. We had an issue with ants, Donte came, sprayed inside and out then followed up with me the following week.

Response from owner

I completely understand your frustration, Lisa, and I’m sorry to hear about the challenges you’re experiencing. It can take a few treatments to see the full benefits of our lawn care and pest control services. If the issues continue, please don’t hesitate to call us. We’d be happy to send a supervisor to assess your property and find a solution.

October 24, 2024

August 14, 2025

Sharon Stuehringer

Nate did a good job protecting the exterior of my home from wasps and other pests!

Response from owner

Thank you for your kind words, Sharon! We're delighted to hear that Nate provided excellent service in protecting your home from pests. Your satisfaction is our priority, and we appreciate your feedback.

August 14, 2025

August 11, 2025

Melanie Parker

David knocked on our door to see if we had any issues in the home. I talked to him about the tiny black bugs I'd observed in the bathrooms and he informed me that the service done outside should take care of it. Thanks, David, for the service you provided. Thank you Turner Pest Control.

Response from owner

Thank you for your kind words, Melanie! It's great to hear that David was able to assist you and address your concerns about the bugs in your home. We appreciate your feedback and are glad you had a positive experience with our service.

August 11, 2025

August 11, 2025

Vickie Lee

Michael was great. Service and explanation of treatment was spot on. Thank you!

Response from owner

Thank you for your fantastic feedback, Vickie! It's wonderful to hear that Michael provided you with great service and clear explanations about the treatment. Your satisfaction means a lot to us!

August 11, 2025

August 8, 2025

Zane Wylie

Whimsical Wonders: A Rhyming Pest-Control Tale at Turner Pest Control Oh, what a jolly jaunt through bug-filled realms so grand,
My cozy home invaded by an ant army band!
They marched like mini warriors on a sugary quest,
So I called Turner Pest Control, the very best! They zoomed in like knights in vans all shiny and bright,
But the hero of the hour was Deandre, what a sight!
Fast as a wizard’s wand, friendly as a dragon’s grin,
Insightful with bug lore, turning chaos to win. He swooped with eco-potions, whispering bugs away,
Chatting of ant empires in a storytelling way.
“These critters are nomads, just lost in the fray,”
He’d twinkle and zap them to kingdoms far away. Now my castle’s bug-free, with fluff and fur galore,
My cat gives thumbs up, couldn’t ask for more!
Five stars? Make it shooting ones in a sky so whimsy,
If pests plague your pad, call these folks—they’re nifty!
Huzzah for Turner, banishing beasts with fun and flair,
Deandre’s the champ, beyond compare!

Response from owner

Thank you, Zane, for your kind words about our fast, friendly, and efficient service; we truly appreciate your feedback!

December 10, 2024

August 7, 2025

Don Poche

Donta is a very personable young man and extremely knowledgeable about his craft. He took the time to speak with me regarding a wasp issue I was having and took care of it right away. He also gave me some recommendations on other bug issues I am experiencing.

Response from owner

Thank you for sharing your experience! It’s wonderful to hear that Donta provided you with such knowledgeable service and took the time to address your wasp issue. We're glad he could also offer helpful recommendations for your other pest concerns. Your feedback is much appreciated!

August 11, 2025

August 6, 2025

Theresa Frank

Turner pest control is very helpful in controlling the pests in the yard. Thank you Nate for servicing the perimeter today.

Response from owner

Thank you for your kind words, Theresa! We're delighted to hear that you found our team helpful in managing the pests in your yard. Nate appreciates your acknowledgment of his service today. If you need anything else, feel free to reach out!

August 8, 2025

August 5, 2025

Stephanie Elsbury

Turner Pest has done a terrible job of protecting our home from pests. Ants are out of control and any time you call there are “more than 10 callers ahead of you”, so you have long wait times to get an appointment. Last time I finally got through on the phone and scheduled an appointment to get the house treated, they stood us up. Lawn care service has been subpar as well. Will be switching back to bugout. Had them for 7+ years and they were fantastic.

Response from owner

Thank you for sharing your experience. It is unfortunate to hear about the issues you've faced with our service and the frustrations of long wait times. It's concerning to learn that we missed your appointment and that your expectations weren't met. Your feedback is invaluable, and we will use it to improve. I have reached out to the management team and someone will be contacting you shortly.

August 5, 2025

August 4, 2025

john White

We were out of town and just returned and found a note from Cody, then checked the inspection report. Cody did an EXCELLENT job and our house looked great upon our return!

Response from owner

Thank you for sharing your experience, John! It's wonderful to hear that Cody provided excellent service and that everything was in great shape when you returned. We appreciate your feedback and are glad to have helped!

August 5, 2025

August 1, 2025

Hunter Gray

Jacob was great. He greeted me at the front door to introduce himself and did a great job with the bugs outside. It's extremely hot, but he didn't shy away from doing the work and trying hard to get any spider webs from the side of the house. I was very impressed with the work ethic even on such a hot day.

Response from owner

Thank you for your wonderful feedback, Hunter! We're delighted to hear that Jacob made a great impression with his friendly introduction and dedication to getting the job done, especially in the heat. We truly appreciate your recognition of his hard work and commitment to quality service. Your satisfaction means a lot to us!

August 4, 2025

August 1, 2025

Michael Tuckman

Just had Josh over to do the initial treatment at our new (to us) house and he did a great job! Very detailed, explained what he was going to do, spent the time needed to do a thorough job.

Response from owner

Thank you for the fantastic feedback, Michael! It’s wonderful to hear that Josh provided such thorough and detailed service during your initial treatment. We appreciate you taking the time to share your experience and hope you enjoy your new home!

August 4, 2025

August 1, 2025

Krista Cook

He made sure to come to the front door to let me know he was here to do the service in the yard. Which is great bc I do have two large dogs. He made sure to inspect and treat all areas around the house.

Response from owner

Thank you for sharing your experience, Krista! It’s wonderful to hear that the service was attentive and considerate, especially with your dogs in mind. We appreciate your feedback about the thorough inspection and treatment around your home. Your satisfaction is important to us!

August 4, 2025

July 30, 2025

Cinda Earle

Michael provided informative and professional inspection services. He also was respectful and had a positive demeanor throughout the inspection. He was an excellent representative for Turner.

Response from owner

Thank you for your feedback, Cinda! It's wonderful to hear that Michael made such a positive impression during your inspection. We appreciate your recognition of his professionalism and respectful approach. Your experience means a lot to us!

July 31, 2025

July 29, 2025

Brian Wilds

Stephen with Turner Pest Control did a great job treating my yard today. He promptly contacted me upon arrival and followed up shortly after treatment with an email and summary of services. Very impressed by the professionalism.

Response from owner

Thank you for your wonderful feedback, Brian! It's great to hear that Stephen provided you with excellent service and kept you informed throughout the process. We appreciate your recognition of his professionalism and are glad you were impressed. Your satisfaction is important to us!

July 31, 2025

July 28, 2025

Len Conticello

SCOTT was very thorough with his inspection. He was friendly and knowledegable, he offered insights for cost savings on my overall pest control services.

Response from owner

Thank you for the fantastic feedback! We're delighted to hear that Scott provided a thorough inspection and shared valuable insights. Our team strives to offer knowledgeable service, and it’s great to know that you found it helpful. Your satisfaction is important to us!

July 31, 2025

July 23, 2025

Laura Adams

Spencer came by to do the mosquito spray and was asked if he could by chance spray for roaches that we have been noticing. He came in with his joyful attitude and went right to work. He also left fly bait. Such a pleasant and respectable young man doing more than his job of spraying for mosquitos. Good job Spencer !!

Response from owner

Thank you for your kind words, Laura! It’s wonderful to hear about your positive experience with Spencer. His cheerful attitude and willingness to go the extra mile truly make a difference. We appreciate your feedback and will be sure to pass along your compliments to him.

July 24, 2025

July 18, 2025

Lora Watson

Very friendly and provided good information about today’s treatment and what we needed to do!!

Response from owner

Thank you for your kind words, Lora! We're delighted to hear that you found our team friendly and informative. Providing clear guidance on treatments is important to us, and we're glad you felt well-informed. Your positive feedback means a lot!

July 18, 2025

July 17, 2025

Kapil Amin

Absolute garbage of a company. I do not mind paying up for a good quality pest control but Turner Pest Control has been extremely ineffective in pest management. I have used their services for over a year now and not once have they lived up to the promise of their service they communicate up front. Billing is very deceptive and to get a hold of a supervisor in case of any issues is extremely difficult. Save your money and look for another pest control company.

Response from owner

It is unfortunate to hear about your experience, Kapil. It's concerning that our services did not meet your expectations and that you faced difficulties with communication. Your feedback is important, and we will address these issues to improve our service. Thank you for sharing your thoughts with us. I have sent your information over to the management team and someone will be reaching out shortly.

July 18, 2025

July 16, 2025

Amy Lacy

Cameron was polite and professional and did a good job treating the exterior of our house for pests.

Response from owner

Thank you for your fantastic review, Amy! We're glad to hear that Cameron provided polite and professional service while treating your home. It's great to know that you were satisfied with the results. Your feedback is appreciated!

July 18, 2025

July 14, 2025

Robert Hills

James (Jim), did an excellent inspection. Made suggestions and pointed out potential issues. I'm sure you value him as an superior employee.

Response from owner

Thank you for the wonderful feedback, Robert! We're delighted to hear about your positive experience with Jim. His dedication to thorough inspections and helpful suggestions truly makes a difference. Your recognition of his efforts means a lot to us.

July 15, 2025

July 13, 2025

John Davis

Spencer was nice enough to wait a moment to interrupt me because I was working on my yard. He was very polite and did a great job testing the exterior of our home this visit.

Response from owner

Thank you for sharing your experience! It's wonderful to hear that Spencer provided such attentive service and was considerate of your time while working in the yard. We appreciate your kind words and are glad to know the exterior testing was handled well. Your feedback means a lot to us!

July 18, 2025

July 12, 2025

joseph Barnwell

Aaron with turner Pest control got the job done on the inside of my new home less than an hour and made sure all walls and underneath the sinks and garage was secured from any insects and made me feel comfortable in my new home. Also I want to thank Turner Pest Control for seeing me on a Wednesday for the outside inspection and setting me up a quick appointment on Saturday morning to spray the inside of my house as I requested. So people if you have any little critters running around call Turner's Pests Control they will be there in a hurry so don't worry

Response from owner

Thank you for sharing your experience, Joseph! We're delighted to hear that Aaron was able to provide prompt and effective service in your new home. It's great to know you felt comfortable and that we could accommodate your schedule for both the inside and outside inspections. Your recommendation means a lot to us, and we appreciate you spreading the word about our services!

July 18, 2025

July 12, 2025

Bobby D

Kristophers was an excellent technician. He was professional, courteous, and located Our problem very quickly. Would highly recommend Kyle for any service need

Response from owner

Thank you for your kind words! We're delighted to hear that Kristopher provided you with excellent service and efficiently addressed your concerns. Your recommendation means a lot to us!

July 18, 2025

July 10, 2025

siddhant208

Cody was professional, on time, and really took his time with the treatment. He didn’t just spray and leave — he checked around the house, made sure the edges and problem areas were covered, and explained with detail in his notes. Appreciated the thoroughness.

Response from owner

Thank you for your fantastic review! It’s wonderful to hear that Cody provided such thorough and professional service. We truly appreciate your feedback about his attention to detail and commitment to ensuring all areas were addressed. Your satisfaction means a lot to us!

July 10, 2025

July 8, 2025

Kimberly Romanello

Turner as whole never disappoints! From the customer service dept that takes the calls to the technicians. Spencer is awesome! He checks in, lets us know what he is doing! If spraying, he instructs us to wait on taking our dog out! It’s the extra steps that are taken that really mean the most!

Response from owner

Thank you, Kimberly, for the fantastic 5-star rating; we truly appreciate your support!

March 11, 2025

July 7, 2025

Scott schwertfager

Recently had Deandre from Turner Pest Control do an inspection the perimeter of our home.Deandre is always very polite and does a top notch job.

Response from owner

Thank you for the fantastic review! It's great to hear that Deandre provided such polite and thorough service during your home inspection. We appreciate your kind words and are glad you had a positive experience.

July 8, 2025

July 3, 2025

vilma

Nate, did an amazing job!! His response time to our concern was immediate. His attention to detail in treating the concerned areas exceeded our expectations. Thank you

Response from owner

Thank you for your wonderful feedback! It’s great to hear that Nate provided such prompt and thorough service. We appreciate your recognition of his attention to detail and are glad he exceeded your expectations. Your satisfaction is our priority!

July 3, 2025

July 2, 2025

MSBH

I recently had to schedule a special call for treatment. As usual, Turner is always ready to come out if you have any problems in between service dates. The technician who serviced my account was Rob Kemp and he provided excellent service. He was extremely knowledgeable and great t work with. He spent time listening to my problem and then took great time and care to address my issues. Would highly recommend him.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. Thank you for being a valued customer.

January 23, 2017

June 21, 2025

Chris Allamon

Nicholas was very courteous and professional. He was efficient and completed the treatment quickly.

Response from owner

Thank you for your kind words! We're delighted to hear that Nicholas provided courteous and professional service while being efficient with the treatment. Your feedback is greatly appreciated!

June 23, 2025

June 20, 2025

Jordan Blosser

Kameron gave us a heads up of when he was coming and did a great job working efficiently and helping the outside of the house look great!

Response from owner

Thank you for the fantastic review, Jordan! It’s wonderful to hear that Kameron kept you informed and made such a positive impact on your home. We appreciate your feedback and are glad you had a great experience!

June 23, 2025

June 18, 2025

Lee Egan

Michael was very personable as well as knowledgeable. I hope he does my inspection next year.

Response from owner

Thank you for your kind words! It's wonderful to hear that Michael made a positive impression with his personable and knowledgeable approach. We'll be sure to pass along your feedback. Your satisfaction is important to us!

June 20, 2025

June 13, 2025

Melanie O'Shea

Michael was very professional, personable, knowledgeable and thorough in handling my wasp infestation, as well as routine exterior service. Highly recommend.

Response from owner

Thank you, Melanie, for your wonderful feedback about Michael's service; we appreciate your recommendation and are glad to hear you had a great experience!

June 17, 2025

June 10, 2025

Louis Fabrizio

I’ve been using TURNER pest control for the past five years and I am very satisfied with them, especially with their technician DeAndre, who has been absolutely the best that I have dealt with With that company or others. He is very thorough careful and deliberate in doing his inspection and then treatment. I watched him and I was pretty shocked that he really takes it seriously he just walk around my house acting as if he’s looking. He’s actually looking intensely to see where any problems are. I was watching him from across the street while I was walking my dogs and he didn’t see me because I was behind a car and I was like, wow that guy is really doing it. After he’s done, he explains what he’s done what he’s found and I’m telling you he’s a pro and a great guy to deal with.

Response from owner

Thank you, Louis, for your wonderful feedback! We’re so glad to hear that you’ve had a great experience with DeAndre and appreciate his thoroughness and dedication. Your support over the past five years means a lot to us!

June 17, 2025

June 10, 2025

Kristen Atkinson

Darren did a great job. He let us know upon his arrival, explained what he was planning to do based on the type of bugs we were seeing and was very thorough. Very pleased with his service!

Response from owner

Thank you, Kristen! We're glad to hear that Darren provided thorough and clear service during his visit. Your satisfaction means a lot to us!

June 17, 2025

June 6, 2025

Kellie and Shane Alexander

Spencer came out to treat the exterior of our house and did an excellent job. He greeted us upon arrival, and after asking what specific issues we had since the last visit, thoroughly explained what he would be doing. He took his time to make sure there wasn’t anything missed and made sure to get it all taken care of.

Response from owner

Thank you, Kellie, for your kind words about Spencer's excellent service; we appreciate you taking the time to share your experience and are glad he addressed your concerns thoroughly.

June 17, 2025

June 6, 2025

Kristin Swogger

Turner Pest Control is great! Zach is thorough and let’s us know that he is going to be treating our yard prior to accessing the yard. Appreciate that he does this so we can ensure our pets are in the house 😊

Response from owner

Thank you for your kind words, Kristin! We're delighted to hear that you had a positive experience with Zach. Communication is key, especially when it comes to the safety of your pets. We appreciate your feedback and hope you continue to enjoy our services!

June 6, 2025

June 4, 2025

Jason Roth

Nate has been servicing our new house for a few months now. Very pleased with what he has done and all of the information and help he is provided. With a new house we have some extra critters roaming around, and after the last treatment, I have seen a considerable reduction.

Response from owner

Thank you for sharing your experience! It's great to hear that Nate has been helpful in managing the critters at your new home and that you've noticed a significant reduction after the treatment. We appreciate your trust in us and your positive feedback!

June 5, 2025

May 22, 2025

Richard Macyczko

John was very thorough, and explained to me what he was looking for and any tips that would help me. I asked a lot of questions and he gave me answers that would help. Put him on my list!

Response from owner

Thank you, Richard, for your kind words! We're glad John was able to provide you with the thorough support you needed. Your feedback is appreciated!

May 23, 2025

May 21, 2025

demetrius hastings

He was very thorough with the perimeter of the house and also listen and checked the concerns I mentioned about the critters my wife saw

Response from owner

Thank you, Demetrius, for your wonderful feedback! We're glad to hear that our team was thorough and attentive to both your concerns and your wife's observations about the critters. Your satisfaction means a lot to us!

May 23, 2025

May 20, 2025

Darryl Sherwood

Nate is very professional and courteous. He addressed all our concerns and did a good cleanup and inspection around the house. I highly recommend Turner and Nate for and any of your pest control services.

Response from owner

Thank you, Darryl, for your kind words about Nate and our services; we appreciate your recommendation and are glad to hear you were satisfied with the cleanup and inspection!

May 21, 2025

May 20, 2025

David Cochran

Good job. Attention to detail on brushing front porch for spiders. We've had a lot lately and hope this helps.

Response from owner

Thank you, David, we appreciate your feedback and are glad to hear that our attention to detail is making a difference for you.

May 21, 2025

May 16, 2025

Sivakami Saminathan

Nicholas service is very good. He treated the home for the roaches. It is stopped coming. He scheduled and tracked multiple services without any follow up needed

Response from owner

Thank you, Sivakami, for your kind words about Nicholas and his excellent service; we're glad to hear the roaches have stopped coming and that everything was managed smoothly for you.

May 19, 2025

May 15, 2025

Phil Perkins

Nicholas did a fabulous job and took the time to suggest ways to keep the outside spiders down - kudos to him for attention to detail

Response from owner

Thank you, Phil, for your kind words and for recognizing Nicholas's effort and attention to detail; we appreciate your feedback!

May 19, 2025

May 13, 2025

Jim Turner

Capreece did an excellent job with our interior treatment. He was polite and explained exactly what he would be doing. He took extra time to answer questions we had about the exterior situation.

Response from owner

Thank you, Jim, for your kind words about Capreece's excellent work and his attentive communication; we appreciate your feedback!

May 14, 2025

May 13, 2025

Jennifer Smedley

Ryan returned for a followup treatment. He had accurately diagnosed the problem and it now looks great. Bill Waldrop

Response from owner

Thank you, Jennifer, for your kind words; we're glad to hear that everything looks great and appreciate your recognition of Ryan's efforts.

May 14, 2025

May 12, 2025

Vasanth Daniel

Very detailed and patient service provided. Took time to spray everywhere required, will recommend to everyone

Response from owner

Thank you, Vasanth, for your kind words about our detailed service; we appreciate your recommendation and are glad you had a positive experience.

May 13, 2025

May 9, 2025

Kelly R. Minter

Michael went the extra mile and was very thorough, was helpful and explained what he had found on our property and how they were going to follow up with us. We really appreciated the service!

Response from owner

Thank you, Kelly! We truly appreciate your kind words about Michael's thoroughness and helpfulness, and we're glad to hear you valued our service.

May 12, 2025

May 9, 2025

Scott Lay

Nate was very good. He answered my questions and treated the areas I had for concern dealing with spiders. Nate is an asset to the company.

Response from owner

Thank you, Scott, for your kind words about Nate; we're glad he could address your concerns and provide excellent service.

May 12, 2025

May 5, 2025

Ivette Colon

Hello, I was very pleased with my visit by Phil. He explained all the details and was very informative about the treatment and the process. He took his time and was very knowledgeable and answered all my concerns. Thank you for such a unique employee, that’s a rare thing.

Response from owner

Thank you, Ivette, for your wonderful review! We're glad to hear Phil provided you with detailed information and addressed your concerns; he truly is a valuable member of our team. Your feedback means a lot to us!

May 6, 2025

May 5, 2025

Janine Ortell

Ryan was excellent. He sprayed our lawn for pests and fire ants. He is friendly, knowledgeable, and professional. Highly recommend!

Response from owner

Thank you, Janine! We appreciate your kind words about Ryan and are glad to hear he provided excellent service for your lawn. Your recommendation means a lot to us!

May 6, 2025

May 3, 2025

Bobbi

Service has progressively declined, even after “extra” visits and “treatments”. Can’t get control of our pest situation and our lawn looks sad and full of weeds. Will be canceling their service.

Response from owner

It is unfortunate to hear about your recent experience — it doesn’t reflect the 5-star service Turner strives to provide. At your earliest convenience, please reach out to us at bstanton@turnerpest.com with your address and phone number so we can locate your account and have a member of our leadership team follow up with you directly. Thank you for bringing this to our attention.

May 6, 2025

May 3, 2025

Bobbi Cunningham

Aaron was very professional and knowledgeable of our ant issue. He took the time to explain treatment and prevention.

Response from owner

Thank you, Bobbi, for your kind words about Aaron; we're glad he could provide you with the information you needed regarding your ant issue.

May 6, 2025

April 22, 2025

jsmith

Cody was professional, friendly and courteous. He was sure to see if we were seeing anything that we didn’t want to be seeing as well

Response from owner

Thank you, Jsmith, for your kind words about Cody's professionalism and attentiveness; we appreciate your feedback!

April 23, 2025

April 22, 2025

alan felumlee

Great service today. The a tech was very thorough in inspecting and treating our home.

Response from owner

Thank you, Alan, for your kind words; we're glad to hear the tech provided thorough service for your home.

April 23, 2025

April 21, 2025

Lana D

We got into the 10 years contract/treatment for termites, and once a year, we have an inspection for a fee. We are glad we did it! They are very good keeping up with scheduling. They are always on time, and the inspection only takes about 15 minutes.

Response from owner

Thank you, Lana! We're so happy to hear that our scheduling and timely inspections have made your experience positive. Your satisfaction means a lot to us!

April 23, 2025

September 4, 2024

Rivertown Rider

They guys were super friendly and personable, but more importantly, they were clearly experts. They took their time to fine where those pesky ghost ants were coming from and then decimated the invaders encampment and their infiltration routes.

Response from owner

Thank you for recognizing our expertise and friendly service - glad we could help eradicate those ghost ants for you!

September 9, 2024

August 5, 2024

Regis

Used Turner pest control for 3 months, the roaches in my home increased. Their call back appointments take weeks to come in and for someone to treat again. They also charged me $200 to cancel their service. Out of all the years I've been using pest control. Turner pest control was the most costly with the worst results. I would call any other company for pest control.

Response from owner

Thank you for taking the time to share your experience. I’m genuinely sorry to hear that Turner Pest Control did not meet your expectations and that you faced issues with service and pricing. Your feedback is crucial, and we take it seriously. I am going to speak to our leadership team and we will be getting back with you shortly.

August 5, 2024

July 6, 2024

sandra rodriguez

They kept me for more than a week, saying every day that they would send someone for my treatment the next day. After a week, they said I had to pay in advance for someone to come. They knew I had an urgent problem and didn't care. The customer service is terrible; nobody responds or assumes responsibility. Now I have a growing pest problem and lost more than a week waiting for those liars.

Response from owner

Sandra, we are sorry to hear about your experience. In speaking with our team about your request, an agreement was not signed and no payment was made. We know that you had an urgent problem but we do require payment prior to service being performed. We hope that you are able to understand. If you still need assistance, please feel free to reach out to our team.

July 10, 2024

February 28, 2024

Athena Hallowell

Chris was prompt (early even!), friendly, and professional. He did the inspection efficiently, taking plenty of time to debrief me on the services performed as well as other services the company provides.

Response from owner

We're delighted you had a great experience with Chris, and we appreciate your kind words!

February 29, 2024

September 20, 2023

Tammy Grace

This is my first time using Turner Pest control. I scheduled an appointment with them because my parents have fleas in their yard and don't own any pets. The technician was very professional and stated that he'll return in 10 to 14 days after the initial spray to access the sprayed area. I'll have a better update then to see if it controlled the fleas

Response from owner

Thank you, Tammy Grace! We appreciate your trust in us for your first pest control experience.

September 23, 2023

March 15, 2023

Callie S

We have been using Turner Pest for almost 3 years now while renting at the Beach, and service has always been great. We currently have a flea problem (no fault of Turner's) and in a panic accidentally booked a service without using our account - leaving us with a $250 charge for a service included in our existing account, and Lissa and the team at Turner were EXTREMELY helpful in immediately getting a refund out and contacting the field team to update the next-day early A.M. service. Saved us $250 and could not be more satisfied with the help! Thank you!

Response from owner

Hi Callie, thank you for taking the time to share your experience with us and for your business! We appreciate your feedback and always love to hear about our team's great work.

March 16, 2023

January 27, 2023

Brittany Jackson

We currently use Turner for indoor pest control services, lawn care services, and additional outdoor flea prevention services. The only service I can say we have had any luck with was the indoor pest control services – and that is solely based on our technician, Kyle, who is no longer with the company. The one consistent aspect of this company is the unprofessional way that every single thing is handled. We pay for full yard treatment and for our last appointment, the technician didn’t even enter our backyard. I was home to witness it first hand, checked our camera footage to confirm he didn’t go into the backyard in case I somehow missed it, and the service paperwork confirms he was only on our property for 10 minutes. Another major issue is that they fail to follow up on required appointments. Outdoor flea treatment requires two applications within a 30 day period. They hadn’t returned for the 2nd treatment within that timeframe, therefore negating the first treatment. When I called to see how they were going to resolve this issue, the gentleman helping me said I didn't have an appointment scheduled and would forward me to a manager. The manager then tells me that I do have an appointment - for "tomorrow" and that the gentleman before didn't see it on the calendar. However, we never received any communication regarding our appointment having been scheduled for that day, and regardless, it still fell outside of the 30 day window. So our services were still null and void and we were still out hundreds of dollars (and still with fleas). We contacted the company regarding these issues via email in mid-December and we were told the email was forwarded to a manager. I’ve followed up once since then and here we are at the end of January and we still have yet to have these issues acknowledged by anyone in the company. Side note, the lawn service person that I had been working with said we could add flea prevention to our regularly scheduled lawn care for an additional $20/month, we agreed to the added service, except we’re being charged $35?? Inconsistency, incompetence, frustration, and unprofessionalism at every turn.

Response from owner

Hi Brittany, thank you for your review! We’ll make sure we pass along your kind words to Dennis, who we know will be delighted to read your comment.

July 21, 2021

February 17, 2022

Rose W

When moving into new home had major ant issue and I called Turner who responded quickly. The technicians are thorough and extremely competent professionals. I get text when arriving and a detailed inspection report when service is completed. All is well to date!

Response from owner

Hi Rose, thank you for taking the time to share your experience with us! We appreciate your business and look forward to continuing to provide you with top-notch pest control services.

February 18, 2022

September 22, 2021

Jude Reid

Andre is a very friendly man who showed up on time and did an outstanding job. He was very considerate concerning our well being and the well being of our pets. He educated us on the treatments being used and the type, life and function of the ghost ant. It is rare these days to find someone who actually wants to work much less do a phenomenal job. Andre goes above and beyond and takes pride in his work.

Response from owner

Hi Jude, thank you for your review - we appreciate you taking the time to share your experience! We're happy to hear that Andre provided excellent service.

September 22, 2021

September 21, 2021

Rob Gussmann

We called to schedule an appt for Turner to treat our perimeter for spiders. They scheduled us a few days out. The same day we called we saw the Turner truck servicing our neighbors house. We went over to the truck and spoke with Jason about our issue. He was so knowledgeable and courteous. He said he'd come back and treat our property after he completed his next appointment. An hour later he was back and treated our property. Thank you Jason and Turner!

Response from owner

Hi Rob, thank you for taking the time to share your experience with us - we appreciate it! We love hearing about the awesome work our technicians do in the field and we are so happy to know that Jason went above and beyond. Thanks again for being a Turner client!

September 22, 2021

August 7, 2021

Steanna

A tech came to my home and stole my wedding ring and the company had several complaints on this tech and still let him work for the company. The services is over price and the products does not work well. We still had bugs in the house and the grass was brown on some days. Happy we are done with Turner!

Response from owner

Hi Ms. Eason, we appreciate you taking the time to share your feedback. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Regarding the instance you are describing with the technician, this technician's employment was terminated as soon as we were able to verify the activity. We are extremely disappointed this happened but want to assure you this does not represent our brand in servicing Jacksonville and our communities for over 50 years. We are working with JSO on their investigation regarding any customer being impacted and following their lead as this is their investigation and they are providing us guidance on how we should approach any client that may have been impacted. We are supporting JSO in recovering any stolen items and will make full restitution.

August 9, 2021

August 3, 2021

Michelle Rossetti

Excellent service and Dennis is fantastic. We really look forward to seeing him when he comes to do our inspection, he is very professional and a pleasure to work with. We would highly recommend him to anyone

Response from owner

Hi Michelle, thank you for taking the time to leave us an excellent review! We're happy to hear that Dennis has provided you with top-notch service.

August 4, 2021

January 29, 2021

Amber Chilcoat

I always have a great experience with the customer service reps and the service technicians. We recently had some little black ants in our kitchen, and since the technician came out to treat, we haven’t seen them any more. They always do a great job and keep our home free of pests!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference.

September 25, 2019

December 23, 2020

Alysa Gregory

When I originally signed up for service with Turner, a few months after purchasing my new home, I was told that I needed to pay a one time start up fee, along with $35 each month to remain active. I VERY SPECIFICALLY asked if I would be able to cancel my account at any given time without any additional fees, and I was told yes! I was told we were able to call for service at anytime, which the $35 / month covered. After doing my own research, and continued issues with water bugs/outdoor roaches getting into our home, we decided to cancel with turner in September of 2020, after I already paid my $35 for that month. I was told I would need to still pay for oct, nov and dec, a total of $105, in order to cancel. This is completely different from what I was told when I first decided to choose this company for service (there's always a catch). I told the rep in Sept that I needed to speak with a manager about this, as I was given false info when I first became a customer. Today is December 23rd, 2020 and I have yet to receive a call from Turner's management to address this issue, and NO CALLS at all. Every single time I try calling Turner, even while still a customer, the wait time is over 30 minutes and it's absolutely ridiculous. Called again on 12/22/20 and was told manager is busy and would call me. Still no call. I absolutely do NOT recommend this company.

Response from owner

We're sorry to hear about the miscommunication with your services, Alysa. I've checked your account and see that all issues have been resolved. I apologize for the frustration this issue has caused. Thank you for your patience and understanding while we resolved the problem.

January 14, 2021

August 28, 2020

Adam T. Calvert

With Turner Pest Control we've always experienced quality and professional service. We used to have a different service provider and it just wasn't as effective. But Turner Pest Control is always punctual, professional, and provides quality products and great customer service. They're very good at what they do, and I highly recommend them!

Response from owner

Thank you for taking the time to provide your feedback, Adam. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. Thank you for being a valued customer!

August 28, 2020

August 13, 2020

Bibi Butcher

The person that came to do my first initial treatment was so nice, caring and knowledgable. He reassured me if ever I see anything to call and someone will come out to treat the area again. He made sure I knew what he was doing and what it was for before starting.

Response from owner

Thank you for taking the time to provide your feedback, Bilbi. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. Thank you for being a valued customer.

August 13, 2020

December 6, 2019

Jeanette Saville

We hired Turner for our business & they lied both in our contract and welcome email about complimentary calls between quarterly service. The second visit the technician treated half of our offices and roaches appeared 4 days later. They didn't want to come and retreat, but they did. We will no longer do business with one that does not follow their own guidelines. I have cancelled my home account with them as well.

August 17, 2019

Judith Lichtenstein

They have our annual termite prevention check and maintenance and when it was first to renew they were more than helpful in making sure our inspection was taken care of afterwards they allowed me a payment plan no hidden fees and we paid it off sooner than expected only owing my balance. I was told if I had any problems to please give turner a call. Thank you for allowing us to make a payment plan with your company.

Response from owner

Thank you for the five star rating. We appreciate your business and hope you continue to experience unsurpassed quality and service with us.

August 19, 2019

June 9, 2019

Lori Klucharich

As former unhappy Brandon customers, inspector Ryan Mercer was our first contact with Turner Pest Control and his customer service was above and beyond excellent! He was so helpful and informative, it was truly a pleasure having him perform the inspection. We are about to move so I wasn't able to sign a contract with him today, but I will DEFINITELY recommend him to the new home owners as well as call him when we are in our next home!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. Thank you for being a valued customer.

June 11, 2019

May 23, 2019

Jasmine Martin

I have a monthly service now which is SO much more affordable then only calling when the problem is too big. After the service, I receive a detail report of what was done, any suggestions or anything additional they recommend (and why they would recommend it) - and this all happens while I’m at work! They are efficient, friendly and handled the major ant problem I had with ease. I am moving and plan on transferring the service to keep up with preventive pest/infestations.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference

May 31, 2019

January 4, 2019

Colleen Attaway

I will never recommend this company. I contacted Turner after seeing a couple of dead bugs in my house. I wanted to spray for good measure. Customer service was very nice and helpful and the price really wasn't bad. The technician did arrive on time and was also very polite and professional and he did do a thorough investigation in my home to make sure the wasn't an infestation. There wasn't and of course I was relieved. At first I was very happy with the company and had a peace of mind that my home was being defended for critters. A month or so later, I saw a few bugs again in my kitchen, so I called and they sent someone right out. But the technician only sprayed in my kitchen where I saw critters and no where else. That agitated me a little, but whatever. That's where I was seeing them so I didn't fuss. A couple of weeks later I noticed ants getting into kitchen. Which was bizarre because they were suppose to spray all around the house 20-30 ft for ants. And I still had ant beds around my yard. After about 9 months I was done paying money for something that was not working. Since then I have noticed bugs in my kitchen more regularly. I took matters into my own hands and purchased Bengal. I saw bugs coming out of nowhere just dying. Which is a horrific scene to see since I only saw one or two every day or two. I am convinced that these pest have been here the entire time Turner sprayed my house (Kitchen twice). Don't waste your money. They don't do as promised. Buy Bengal! For inside and outside your home. It's cheaper in the long run then paying for someone to come to house and still not see results. Also, even though I cancelled my services before my monthly dues were due, and before someone was suppose to come my house again, they still charged for me two months worth of service. Which is also ridiculous. So Turner, you will get your money when I see fit to send it.

Response from owner

Ms. Hanner - It is our goal to provide unsurpassed service and quality to all of our customers and we are disappointed to hear you were unsatisfied. Our managers have tried to reach out to you several times to address your concerns and we haven't hear back. Please let us know if there is anything we can do for you in the future.

January 24, 2019

September 28, 2018

Professor Truth

I have lived in Jacksonville Florida for a few years now. Upon arrival, literally as our cable was being set up after moving across the country, I saw an advertisement for Turner pest control on the television. I quickly jotted down a note to call them later that day. I have been very happy, with the exception of one incident, with their services over the years up until now. That is the reason I am not giving 1 or 2 stars, because this situation arose only in the last 3-4 months of service. Now it seems they have changed technicians for our area and the quality has really went down hill. I am now even seeing insects I never saw before - it is like no treatment is being done at all. It's like they may as well be spraying water. The other techs we had in the past were efficient and friendly. They would explain things well and were thorough. EXAMPLES OF BAD SERVICE: This new guy knocked down some wasps 'mud piles' not sure what they are called- the dark gray globular things and left all the debris everywhere. He didn't sweep it away into the grass or anything - it was a huge mess right at our front door. I didn't see it until it was too late - it got tracked in the house. Gross. Another issue is that he supposedly sprayed and what not but I mostly saw him just standing around. I didn't watch him the entire time however, to be fair. We called about a spider issue - they came out, still saw them - even after the allotted time frame to give it a minute. Yes, I didn't see as many, but way more than we'd ever seen before. We called about seeing roaches - never saw roaches before and I keep a clean home. No food lying around, trash piled up etc. The insects continue to thrive in our home. Now, there are these strange long black beetle/earwig things taking over. That's the final straw. This guy has been out here 3-4 times, and this is the WORST I have ever seen our bug situation since living here and even when we moved into a house that had been vacant for many months. Before, with their service, I'd see something 1-2 times a week, at best. Never any roaches, either! Ewww! Now it is multiple times in one day that I will see something, and I'm certain I am not even seeing the half of it and I can't take it anymore. It is unfortunate, but since he is the tech assigned to our area I am now searching for a new pest control service. I called over the weekend to have a manager call me. I missed a call - I am assuming it was the manager several days later, but they never tried to call back. I'm done. Will be hiring someone else in the next couple of days. UPDATE 2: We went with another company. Problem that we've been dealing with for over 3-4 months with Turner was literally solved in 48 hrs. with new company. It's been over 3 weeks and I have not seen anything anymore. The new company saw immediately what the problem was, validated my concerns and took in depth measures to make our home safe, but inhospitable to these insects. It is so amazing and refreshing, we don't have to worry about being freaked out in the middle of the night anymore by some 6 legged creature. I am not certain what happened to Turner Pest Control, but they do not appear to be as efficient as they were when I first contracted them for our home. UPDATE: The manager did call me today, Sept. 4, and he was very pleasant and was interested in trouble shooting the matter. I do appreciate that. I try to be fair in reviews, so I wanted to let anyone reading this know that my mailbox was full, I called back but it appears he did not receive that message. Perhaps their new products are not as effective - they are trouble shooting, but I do appreciate the customer service I received regarding this matter. Thank you.

Response from owner

We are very sorry to hear of your frustrations. However, there is no name associated with this so can you please provide the name or address your account is under so we may address your concerns? If you prefer you may email it to smckinney@turnerpest.com. Thank you.

September 4, 2018

May 17, 2018

Michael P

So after talking with my neighbor about how I kept on seeing spiders around my house he recommended Turner pest control. After reading some reviews online and taking his recommendation I decide to give them a call. The customer service representative that I spoke with was knowledgeable and answering any questions that I had along with being very professional and kind. She explained the whole process to me and exactly what was going to happen. Later today a technician named Lee Parsells showed up exactly on time. Extra points for that. So after the whole meet and greet I explained the situation around the home and he told me exactly what he was going to do. Lee was extremely professional and very thorough in his job. I would see him opening up light switches and other things around the house and really looking into everything. After he was done he explained what was going to happen next and asked me if I had any questions. I just wanted to take a minute out of my day to recognize Lee for his services today and I would recommend him to anyone of my friends and anyone of you that are reading this review. Extra points for Turner’s pest control being pro military.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. We have over 35 veterans working for us, including Lee who is being recognized for his service tomorrow night!

May 17, 2018

July 26, 2017

Elisa Limaila

Our technician Bruce was very professional, precise and very informative and went above and beyond our expectations. He was on time, polite and did a great job. Our pest problem was out of control but since treatment our pest problem has dropped dramatically. We would highly recommend Turner Pest control anyday.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. Thank you for being a valued customer.

July 27, 2017

March 17, 2017

Michelle Riordan

Pam was great! She was very courteous and professional. She inspected and treated our new home in full and updated me on all her findings. I would definitely recommend her to everyone and she is always welcome back to our home.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference.

March 17, 2017

January 30, 2017

Allison Deppe

The only reason that there aren't five stars in my review is because of some initial miscommunication about the treatment plan needed for my apartment, other wise the service and price was 10 out of 10! Rebecca was my technician, and she was knowledgeable, polite, helpful, and extremely efficient. I feel taken care of, thank you Turner!

Response from owner

Thank you for taking the time to provide your feedback. We apologize for the miscommunication on the treatment plan of your apartment. I spoke to the manager and he said he has reached out to you regarding this matter. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with Rebecca, we truly feel like our people make the difference.

January 31, 2017

January 25, 2017

David Casey

We've had Turner Pest Control for some years now, and they've done a thorough inspection and prevention every visit. Our current representative, Mike Steinman, always has a pleasant disposition, readily answers questions, and is efficient in his work. He's a pleasure to deal with.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference.

October 20, 2016

August 24, 2016

Jack Ward

We had our first service today. Our technician was Kevin and he did an outstanding job. He pointed out a couple of deficiencies in our new home construction where ants could enter our house and gave us a complete review of what we can do to help prevent infestations from occurring. We are happy and look forward to continued service from this company. Jack & Judy Ward

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with us, we truly believe our people make the difference. Thank you for being a valued customer!

August 24, 2016

July 30, 2016

Charles Walker

We have been very satisfied with Turner from the very first contact. Your team from the customer service people on the telephones to the field personnel have been professional and effective. I especially want to mention Mathew Pasquale who treated our home today. He says he is new to Turner. He was very energetic and thorough in todays treatment. I give him an atta-boy.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with us, we truly believe our people make the difference!

August 1, 2016

July 4, 2016

Donna Bavier

We have been a customer for a several years and have been so very happy with the outstanding service. There have been times where we have had some critters show up inside and outside and they always responded to our calls within a few hours outside our normal service time. Spiders, our nemesis, were constantly making appearances but since Turner made a special trip out here we haven't seen a live arachnid since! Black Widows are scary!! Thanks Turner Pest for always being there for us and for the personable, friendly service! Highly recommend!!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear we met your expectations. We truly believe our people make the difference! Thank you for being a valued customer.

July 5, 2016

May 10, 2016

Barbara Shear

We are new to the area and have contracted with Turner Pest Control Our Salesperson, Don, was thorough in his explanation of all the treatments, the timing and charges involved. Our technician, Aaron, was punctual, polite and very knowledgeable of pests in our area. He even cleaned our eaves and lanai of all cobwebs and wasps nests. Yea! And he gave me a lot of great information about snakes and other pests that we might encounter since our house is situated on a pond. So far our impressions of Turner are GREAT!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear we met your expectations. We truly believe our people make the difference! Thank you for being a valued customer.

May 16, 2016