Service Complaints & Failures

Gabriel Lugo

This company is a mess, I have tried to email and call regarding a charge that went to my credit and no one is responding back. When I had services with them they also never came out to my home and still charged for service. Please ensure you are there when they come out. I am a property manager and will never recommend them to any of my properties. Update- I sent an email as of the 2nd of this month and have yet to hear back. This company is not very good at all. BEWARE.

Rajesh Sood

We have service with them for many years, the tech over sprayed last time some areas and burnt the grass, in spite of many phone calls and reminders no one fixed it, the so called inspector came and agreed with us, we are senior citizens and I think they take advantage of people, DONT HIRE THEM! , when in need they they will dump you, we got it fixed for only $200. Shame on Turner, totally disgusted. No one contacted us, don’t waste money on them, they will cheat you .

Kevin Follett

I want to say their service has become average at best. They use to have the best service and quality products. I’ve been using them since 2012 and when I moved to South Florida in 2018, I was happy when they started to provide service there. I am now back in Jacksonville and I have been using them since July the quality is bad. Weeds are towing rampant and the techs don’t seem to know their stuff like they use to. Not sure what’s going on but I’m looking for a new service provider with better quality. It’s not like Turner is cheap.

Steph R

They always said they're gonna contact you back.And they don't, then they have an ai that responds to all of your emails, they're on set.The supervisor is very disgusting, very nasty and wants to hang up.The phone like a woman if I were you, I would run.I wouldn't deal with them.I'd go the other way.I was trying to give them a second chance then, they showed me a contract that has a signature on it.It's not even my signature. Threatening me They're gonna take me to billing. You do that. They're just very unprofessional, don't deal. Then, threaten youThey're gonna send it to billing. They can go right ahead, because that's signature is not mine?And I can show them my passport and my driver's license.Just don't deal with them.I tried them for the second time and realize they're not going to change.I'm not the only one that has problems with them

Laura B

Tech sprayed the front of my lawn with the wrong product, causing it to die. I reached out to customer service asking if the field manager could come assess my lawn, since the techs do not hold spray licenses to accurately evaluate the situation. Customer service put a note for them to call me, but they never did. I called again and the new customer service agent left a message for the field manager and the area manger (?) to call me within 48 hours. No one has called a week later. We have been customers of Turner's for over 5 years, so this is not the kind of service I would expect from them. Now I have to resort to leaving a bad review in hopes someone will actually call us.... obviously, we are now looking into other pest control companies.

David Summerly

Just moved into a place. Mildly infested with German roaches, orientalist roaches, & spiders. I used to do pest control. Tech that came was fairly nice but clearly had very limited knowledge on pest control and pesticides. Dropped a little delta dust in our electrical plugs, under the fridge and under the stove which plumed out for my nearby ten month old to breathe in, pretended to hand sprinkle granules around the outside like he didn’t own a spreader, & did a liquid spray that killed a single cricket. 🦗 He was supposed to return every week but has never been seen again. I stopped in the office. The lady at the desk was not very helpful. She told me our landlord has to call in to complain and refused to take down my name, address, or landlord’s information.

Laura McCreery

Worst company around. Sprayed weed killer on my new lawn. Promised they would repair. Months of calls and nothing. Finally got the Tarpon Springs manager Don and he denied they even damaged my lawn!!!! No integrity HORRIBLE

Linda Allen

Horrible lawn care! Yard has continuously gotten worse and not growing now. Weeds are everywhere. We have tried to address the problems with service department and it’s continued to get worse. Service person shows up and doesn’t know what he is suppose to do??? Called and no one in management will reach out. See photos.

Joyce McElvain

On 3/25/25 I paid Turner up front for an annual contract for my lawn maintenance after sodding my lawn with Zoysia grass. Turner came out and spot treated the front lawn for weeds resulting in several brown areas a couple days after treatment. I reported to the supervisor. I was assured it would not happen again. On 5/13/25 the technician came out and treated the back yard. Within a few days after treatment, I had many large brown dead looking areas. Prior to treatment my lawn was lush and green. I was told by Turner it was fungus. I had two other lawn professionals tell me that the brown/dead spots were not due to fungus, that they appeared to be caused by a chemical application and that there were no signs of fungus on my lawn. I canceled my contract with Turner and requested a full refund as the two treatments severely damaged my lawn. However, they did not refund full amount so basically, they charged me to kill my new zoysia sod. I would definitely not recommend this company for lawn care services for zoysia lawns.

Darwin Torres

Very poor customer service, when I requested a supervisor to come out and look at my lawn for some damage areas, he was rude, arrogant and condescending. I contacted the manager, he promised me to take care of this issue, but he never follow through, this is a company with very little integrity. I will never recommend anyone to hire Turner for any service.

Bobbi

Service has progressively declined, even after “extra” visits and “treatments”. Can’t get control of our pest situation and our lawn looks sad and full of weeds. Will be canceling their service.

Aaron Franey

New update, no one called me! They posted under my review that they would and guess what, nobody called. Not surprised. Here is my first review: DO NOT, DO NOT, DO NOT hire Turner to be your lawn service company. I gave them a brand-new yard five years ago. I had a new build, my yard was brand-new, and over 5 years it continually got worse with Turner. One time it got so bad with their treatments (meaning they almost killed the yard) that they came out and aerated the whole yard for free. Do you have a white vinyl fence? Get ready for it to turn orange after they come out and spray their treatments. Thankfully the company I hire for my house wash only charged a little more to remove the orange staining. My yard is a complete mess. I tried as long as I could, but after 5 years I had enough. I watered exactly how they said. I did the tuna can test many times and that was fine. I hired an irrigation company to come do checks of the system in general to make sure everything was functioning correctly. Still, their service was awful. Also, do you want their pest service? I was told by the salesman (M. Goldstein) when I signed up with Turner that they do their pest treatments every quarter. What does every quarter mean to you? That means every three months. Well, after their first treatment years ago I couldn’t figure out why they had not come after three months. I called and they told me that quarter for them means every four months. I kid you not. How in the world does a quarter equal every four months. But, at that time I was already in a contract so what do you do? Now, when I called to cancel a week ago, I expressed my frustration to the woman on the phone. Guess what, they now call it “tri-annual” treatment instead of quarters. I wonder how many of us fell for the lie up front. I also made it clear that I wanted someone from management to contact me about my cancellation. Do you think after a week that anyone called? Nope. I will say this just to be fair, those who answered our calls at their office over the years were kind and helpful. However, those who work in an administrative capacity don’t run the business and don’t take care of our lawn.

Alex Smith

Wish I could give 0 stars. Wasted 2.5 hours of my time today waiting for a scheduled appointment that no one showed up to. I had to call to see what was going on. Got put on hold for 7 minutes. Supervisor said, "technician called in sick, must have slipped through the cracks." No one apologized, just reschedule and brush it under the rug. Thanks for nothing.

Paván Williams

My elderly parents had a bad experience with them. They didn’t explain in detail, also the fees were substantially higher than normal. They were supposed to receive a call back but never did from management. I called and had the contract cancelled.

John Herrmann

Had my house tented for termites. Upon returning home I found several of my gardening tools in the front lawn, the shepherd's hook that was in the garden along with the wind chimes were thrown on the ground, numerous LED lights were destroyed. I also requested second payment be made via credit card it was not. I found both the office, and Dennis well over a week ago and they have not gotten back to me. Well it looks like they got the termites, I could not recommend this company

Rob Bauwens

Sent bill for services that were never rendered 7 months after canceling services (because my grass was burned with chemicals and the pest were worse with their services). Customer service did nothing but send a letter threatening to send to collections. Would never recommend such a dishonest company not to mention to sub par “service”.

Sam Watson

My wife Pamela has been calling to speak with a manager about the tech Cory F. not mentioning the problem on the wood in front of the house at the front door and the surveillance camera has him on camera trying to remove the stains from the wood. We have been calling for several days and keep getting the run arounds regarding this matter.

Francesca Tabor-Miolla

The service man completely burned up my Asiatic jasmine and my ferns… I have called four times and they said that Michelle, who is the supervisor will get back to me. It has not happened. I am dropping this company and I’m totally soured by there lack of, caring or response.

Olivier

Worst experience I've ever had with any type of service company. At first they seem nice and helpful, once they get you, it's a different story. Disrespectful tech, 3 weeks to get a hold of the manager to get something done, or undone I should say, and overpriced. Please shop around and compare, you'll thank me later. They got some of my money, hope they don't get yours!

Evelyn Rodriguez

Worst company in service to customer completely. We have been with them for many years. At the start of 2020 they convinced us to upgrade to a bigger plan. They tangled us in a web of lies. Now everytime we call for service it is directed to leave a message and they never get back. We need the service at my property because we now have tons and tons of fire ants and mosquitoes. This is what I'm paying for automatically but can not get the service. This is extremely unacceptable for a client to have to feel this way about a company that is stealing from the customer.

Alysa Gregory

When I originally signed up for service with Turner, a few months after purchasing my new home, I was told that I needed to pay a one time start up fee, along with $35 each month to remain active. I VERY SPECIFICALLY asked if I would be able to cancel my account at any given time without any additional fees, and I was told yes! I was told we were able to call for service at anytime, which the $35 / month covered. After doing my own research, and continued issues with water bugs/outdoor roaches getting into our home, we decided to cancel with turner in September of 2020, after I already paid my $35 for that month. I was told I would need to still pay for oct, nov and dec, a total of $105, in order to cancel. This is completely different from what I was told when I first decided to choose this company for service (there's always a catch). I told the rep in Sept that I needed to speak with a manager about this, as I was given false info when I first became a customer. Today is December 23rd, 2020 and I have yet to receive a call from Turner's management to address this issue, and NO CALLS at all. Every single time I try calling Turner, even while still a customer, the wait time is over 30 minutes and it's absolutely ridiculous. Called again on 12/22/20 and was told manager is busy and would call me. Still no call. I absolutely do NOT recommend this company.

Stephanie Hammons

Terrible, Terrible!!!!!!!!!!!!! Charged over $800 up front. Day of service two different techs come out first tech didn't complete job and told me I needed to call turner to fix. Second tech couldn't get device to work and also told me to call turner. both techs left with out any resolution from turner. I called three times in one day to get nothing fixed. Now day 4 five calls in and no one has returned my call or fixed my issues. Services only half completed. There was damage to my walls that were not fixed. A huge cement smear on my driveway where they patched a hole drilled for termite control. Stay away, worst experience.

J S

After being a Turner customer (both lawn and home) for many years, I had a wide spread problem with fungus that was negatively affecting my lawn. I tried to patiently deal with the supervisor and lawn technicians, but after 8 months of continuous poor service and consistently not following up those treatments to ensure resolution (all of which is documented in text communications from me to the Turner supervisor) I left. It’s a shame that they have lost their professional compass, because they were a good company at one time. I don’t know if the purchase of Turner by @Anticimex a couple of years ago was a contributing factor, but they sure have seemed to go downhill since then. It got so bad that I actually had a Turner lawn technician question who I was in my own backyard after he had just watched me walk out of my house. I resodded and replugged my St. Augustine grass and applied hundreds of pounds of top soil to achieve a great lawn. Unfortunately, because of their mismanagement of the fungus treatment and not treating for sod webworms (even after I reported seeing them) I now have bare and thinning areas throughout my lawn and the weeds are taking over. The final straw was when I called on a Friday and asked to speak with the Manager to discuss the problems. I never received any calls from them that Friday, not over the weekend, not on Monday and when I didn't hear anything on Tuesday I canceled all of my services. When I told the customer service representative that I was especially disappointed with their lawn treatment service, she said that she hears that a lot from customers. I cannot possibly recommend Turner Pest Control based upon my experiences over the past 8 months. Read their Yelp reviews for even more insight. Those reviews have continued trending downward. Finally, do yourself a favor and take your lawn pest control needs elsewhere.

Kourtney Clark

I have used Turner Pest for nearly 3 years and in the last year have been terribly disappointed with their customer service. After noticing bugs in my house I looked back at when my last service was and it had been nearly 6 months. I currently pay for them to come out quarterly. I had an appointment set up, took off work, and then no one ever showed up. I called turner pest 4x with no response. Finally, I emailed customer service and received a response that the tech had a doctors appointment, again no one ever notified me. They told me that they could schedule me for another appointment 2 weeks later, which I told them this was unacceptable. They said that they would follow up. I never received a follow up, even after calling 3x. I even notified them that I wanted to cancel my service all together and STILL never received a response. They were very quick to call me when I had to cancel a lost credit card and my payment didn’t go through for the month.... I am not sure what is going on with their overall customer service department, but their management of their client base is completely unacceptable. I will be cancelling my pest & yard services with them if I am ever able to speak with a person....

Larry P.

I signed up for a years service on 8-15-19. I had an automatic monthly credit card deduction for the years service set up. Fast forward to 07-26-20 I called to request a service call which are supposed to be free during my contract period if I have an issue. I explained there was a recurring issue with the original pest I initially called them for a year earlier. They then informed me (after promising to come out and look at my issue 2 times before) that I would have to pay again as I cancelled my service. Yes I did cancel my service but payments continued as I was on a 1 year contract and I knew this. But if you don't cancel in advance you are automatically charged for the next quarter. My issue is that I paid for an entire year of service and that service doesn't end until 8-14-20 irregardless if I cancelled. I've not had any issues until the end of last month and when I called I got nothing but a runaround from what amounts to a bunch of incompetent people who don't want to stand by their service. If their service is so great then why am I getting critters and then a bunch of nonsense when I call them and ask for a service call? I paid for a year and expect a years worth of service. I've never had to call for a service visit and don't understand the difference of calling in the 2nd quarter of contract vs the 4th quarter of contract. I'm still within the period for which I paid. I've spoke with a couple neighbors who use Turner as well and they too will be canceling at the end of their terms. These people don't stand by their service or contract. Will not recommend much less use their service again.

B C

I maintained the Turner service that was in place when I purchased my home approximately 6 years ago and at that time, I considered Turner to be a 5 star service. The servicing tech appeared to be knowledgeable and thorough, customer service was on point, and Turner offered discounts for multiple services, as well as a discount for paying the annual cost of service in full. Through the years, the servicing tech has changed numerous times and while some have been exceptional, others have not; the level of service appears to have declined. Turner no longer offers a discount for paying the annual service in full, and the cost of my service has recently been increased twice within a year. At one point we saw silverfish and although Turner "tried", their attempts to rid the pest were unsuccessful and I had to resort to other means of treatment. Coincidentally, Turner increased my cost of service afterward, even though they did not resolve the issue. It is also worth noting in my experience with Turner, they are more of a reactive service than a preventative one. Meaning aside from a quarterly appearance, they only treat your home when pest are present, rather than treating to prevent pest from being present in your home. Given the decline in service over the years and other factors to date, my current view of Turner is a 2'ish star service with potential for improvement. Should Turner improve during my patronage, I will update my review accordingly.

Ricky Derick

They have burned my bahia lawn not once but twice in one year. The first time they blamed me for not having an irrigation system. I will not let them burn it a third. The driveway photo was before they sprayed.

Helena Norden

This company has been servicing my lawn for several years. They have always done a good job until the spring of this year. The company that cuts the grass notice sod webworm infestation / lawn moths and I immediately called to report this issue as their technician didn't note anything about it during his visit. My lawn company said if it wasn't handled right away, it could spread and become a big issue and could potentially kill my whole yard. Due to Turners Pest Control bad customer service and non responsiveness, this turned into the worst infestation of web worm my lawn cut company has ever seen. I have called many times and first time I called I was told the manager was going to call me back which he never did. I called again and there was no notes on my account that I had called to request a manager to call me back. (This has happened at least twice where they have no records I called, or that somebody was going to call me back.) I was told somebody would go out and take a look. They didn't, and ended up postponing my regular treatment for 2 weeks. When they finally went out for a regular spray, the technician said nothing about the bugs on his report. I called again and finally the manager called me back and promised he would go out. When he finally did he said he found 1 worm and that they would treat for it the next week. I never got any reports that they actually did. After my research I understand that it has to be re-treated after 30 days to work, so now I have been calling since last week and have been told the manager has to authorize a spray as it's not a regular treatment. My lawn has now so many issues where the grass is destroyed and now I have gotten crab grass too. I also still have many moths from the web worms flying around. I'm in a HOA community so I'm just waiting for the letter saying I need to handle the lawn issues by replacing the grass. I have a large front yard and back yard so it would cost me a lot of money to replace the grass. Again, I'm waiting for a call back from the manager...

Rob Burt

I used this company for about a year, started out as Brandon and then bought out by Turner. I recently canceled my service as I really didn't see any positive results of my lawn and at $60 a treatment that's unacceptable. I also caught the service guy on 2 occasions stating that he treated the lawn when he did not. I was home and in the backyard on 1 occasion and got a call from him stating he treated the lawn, unless he had an invisibility cloak he never treated the back yard as I was there and seriously doubt he treated the front. The other instance Nest had him ringing the door bell, and my Nest covering the driveway had him getting back in his truck and departing 5 minutes later without providing any service. I reported both instances to Turner and apparently nothing was done as I had the same service guy back. After I canceled, they continued to try and treat my lawn. My next call will be to the BBB and Florida Consumer Protection Agency.

Editha Docot

Very poor customer service. We were scheduled for lawn service on 11/6 at 4 pm for lawn service and not one showed up. No one even bothered to contact us that a technician would not be coming. We waited and waited because we have dogs in our backyard that we need to put in the house when Turner comes. Then they rescheduled it between 8-12 pm on 11/8/19 and no technician showed up again. I did several follow ups with the office but nothing has been done. Just FYI, this has happened several times in the past and gave them chances but no improvement at all. Will cancel our service with them.

sarhada shilling

I had a horrible experience with this company. I hired them to provide pest control service for my Mom's house. I signed a contract, paid $120 for the initial service, and scheduled the first service for 8/22 at 11:00AM. I was told someone would meet me at 11:00AM on 8/22 because the initial treatment would be inside and outside of the home. I took a day off of work and drove from Orlando to Jacksonville to meet the technician for the first appointment. 11:15 comes around and no one had showed up yet. I contacted the company to follow up on my appointment. I was informed the appointment was moved to another day due to the technician calling out sick. NO ONE from the company contacted me to inform me of this BEFORE I drove 2 hours to meet them for the appointment. All anyone could offer me on the phone was an apology. There was no attempt to keep me as a customer. It was the worse display of customer service. Not only had I signed a year contract for them to treat my Mom's house, but I had also referred them to 2 family members because I liked the sales person I dealt with. I immediately canceled my contract and demanded a refund of my $120 initial service fee. What a waste of time. I will be hiring another pest control service and will not be dealing with this company again.

Heidi Howell

We were a Brandon customer for over a year. The transition has not gone well for us. First, they take our favorite person off of our route and won't allow him to come do our service any longer. Then, they send a new person who sprayed my neighbor's yard, instead of ours. I emailed them over a week ago and still have not received a response on this issue. A technician called me Wednesday saying he was on his way to service the backyard and wanted to know if he could go through the house... no, because nobody was home because we didn't know he was coming and the company still hadn't responded to my email about them servicing the wrong house. I also informed him that the technician usually schedules an appointment in advance and comes inside to spray. He said he would have someone from customer service contact me and they still haven't.

Maria Baker

Our meeting with Frank, a sales representative, was great. Our initial lawn and mosquito services were scheduled and chemicals were applied within a week. However, since our initial application in February, we have not received any sort of service. Our lawn service is supposed to be every other month and our mosquito service is supposed to be every month. Our account online indicates that there are appointments scheduled, but once that day passes, the date gets moved to the next month. While this is happening, our credit card keeps getting billed for service, even after I removed it from our account online. In addition, our next door neighbor also hired Turner for their lawn service and while the tech was applying chemicals, he had destroyed a piece of our shared fence and did not notify our neighbors nor us. Our security cameras captured the whole event. It has been rather difficult to get a hold of a manager to resolve these issues.

Justin Dwelle

The salesman was nice. For a first impression with this company though I have not had a good experience. Treatment was set up for a monday, which I had to work. I took an early day off because I was told my appointment would be in the evening. Someone showed at my house at noon. No call to me, no call back to reschedule. I called their office several times to find out what happened to my appointment, no answer and only voicemail. I found that my card has been charged though. Not a good first impression, and I will not be using this company.