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Topic

Termite Control & Protection

87.5% positive

Across 999 reviews of Turner Pest Control in Jacksonville, FL, termite control & protection appears in 72 reviews (87.5% positive), from 2015-02-24 through 2026-03-06.


Key findings

  • Termite Control & Protection mentioned in 72 of 999 reviews (7.2%)

  • 87.5% of Termite Control & Protection reviews are 4 or 5 stars

  • Average rating in Termite Control & Protection reviews: 4.6★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    89%64 mentions
  • Technical Knowledge & Expertise

    54%39 mentions
  • Communication & Updates

    49%35 mentions
  • Courtesy & Friendliness

    44%32 mentions
  • Problem Resolution & Effectiveness

    24%17 mentions
  • Punctuality & On-Time Service

    21%15 mentions

Reviews mentioning termite control & protection

February 10, 2026

Adam Boselli

Scott was respectful, professional, and efficient! Grateful to have our house covered from termites by Turner!

Response from owner

Thank you for your fantastic review! It's wonderful to hear that Scott provided you with respectful and efficient service. We're glad you feel secure knowing your home is covered from termites. Your satisfaction means a lot to us!

February 25, 2026

January 26, 2026

Jonathan Ortiz

Michael was great and knowledgable during my annual termite inspection. Pleasant person to speak to, and provided me with a clear understanding of how termite bait stations work.

Response from owner

Thank you for the wonderful feedback, Jonathan! We're delighted to hear that Michael made your annual termite inspection a great experience. His knowledge and ability to explain things clearly are definitely valued. It’s always nice to know our team can make a positive impact. Thank you for choosing us!

February 13, 2026

January 3, 2026

Sonia Fuentes

Cody came today for my termite bond and did a very thorough job. He explained what I should do to prevent the termites from coming into the house.

Response from owner

Thank you, Sonia, for your kind words about Cody's thorough work and for taking the time to share your experience! We're glad he could provide helpful tips for termite prevention.

January 10, 2025

January 2, 2026

Alex Fuchs

Warning for new home owners: this company is not forthcoming about the product/service they are offering. I am paying $150/month for pest control and lawn service, as well as got the termidor done. It was not explained to me that the termite service covers only subterranean termites, and not dry wood termites. Josh did not explain this to me when he sold me the service. In addition, I was already billed for a service not provided, and had to call to get it corrected. Do yourself a favor and call Massey instead.

Response from owner

Thank you for sharing your feedback. We’ve escalated your concerns to our management team for review. We want to ensure service details, coverage, and billing are clearly communicated and addressed appropriately. Your input has been shared so we can review this experience and work to improve moving forward.

January 9, 2026

December 26, 2025

Brian Voorhees

Scott was great for our termite inspection and he was able to bundle out other services for pest, lawn care, and shrubs for a great price. He also set up service to trap an armadillo that has been praying our mulch beds recently!

Response from owner

Thank you for your fantastic review, Brian! It's wonderful to hear that Scott provided excellent service during your termite inspection and helped bundle additional services. We're glad he could assist with the armadillo issue as well. Your satisfaction means a lot to us!

January 8, 2026

December 17, 2025

Kelly Clark

I was very impressed with Melanie. First person to call and discuss my termite protection and make an appointment to come in the house. Very professional and helpful!

Response from owner

Thank you for your fantastic feedback, Kelly! We're delighted to hear that Melanie made such a positive impression with her professionalism and helpfulness. Your experience is important to us, and we appreciate you sharing it.

December 19, 2025

December 5, 2025

James Walawender

We had an excellent experience with Michael from Turner Pest Control during our annual termite inspection and bond renewal. He explained what he would be doing as soon as he arrived and took the time to answer all of our questions. When he finished, he also discussed additional services we might consider. He was informative without being pushy, which we truly appreciated and will keep in mind moving forward.

Response from owner

Thank you for sharing your experience, James! It’s wonderful to hear that Michael provided such thorough and informative service during your termite inspection and bond renewal. We appreciate your positive feedback about his approach and are glad you found the information helpful. Your insights are valuable, and we hope you continue to find our services beneficial.

December 5, 2025

December 4, 2025

R C

Michael was very professional and knowledgeable. Providing a lot of information pertaining to termites, pest control and lawn care

Response from owner

Thank you for your wonderful review! It's great to hear that Michael made such a positive impression with his professionalism and expertise. We're glad you found the information he provided helpful. Your feedback is truly appreciated!

December 5, 2025

December 1, 2025

Patricia Higgins-Watts

Today’s tech was the best in the 5 years I’ve had your service. Big thank you to the gentleman who serviced our home. I’ve asked before for the termite bait terminals to be lowered closer to the ground to be less of a trip hazard. First time my request was taken care of.

Response from owner

Thank you, Patricia, for your kind words and feedback; we're glad our technician could address your request and enhance your experience with us.

April 23, 2025

November 21, 2025

Melanie Allgood

Frederick was professional and friendly. He was efficient when working and I was very pleased with how he left things given he had to dig and drill holes for the termite protection

Response from owner

Thank you for your wonderful feedback, Melanie! It’s great to hear that Frederick provided you with professional and friendly service while efficiently handling the termite protection. We appreciate your recognition of his hard work and attention to detail. Your satisfaction means a lot to us!

November 21, 2025

November 12, 2025

barochc

Annul termite inspection for bond today. Denver been coming for years. Always pleasant, punctual and proactive.

Response from owner

Thank you for your kind words about Michelle and your positive experience with our yard service; we appreciate your feedback and look forward to serving you again!

May 30, 2025

November 2, 2025

Jennifer Caruth

Deandre did a good and thorough job with our bug and termite inspection. Swept the eaves and around the house and sprinkled pest control insecticide.

Response from owner

Thank you for your fantastic feedback, Jennifer! It's great to hear that Deandre provided a thorough inspection and took the time to ensure everything was covered. Your satisfaction is important to us, and we appreciate you sharing your experience!

November 3, 2025

October 31, 2025

Jon Abeles

We had a great experience with our technician Darren who administered our updated termite control system today. Highly professional and well trained, Darren informed us of his plan, and administered the system installation carefully and with great care to our house and surrounding bushes and trees. This was a 10/10 experience for sure. We feel safe for the next 10 years!!

Response from owner

Thank you for sharing your experience, Jon! It's wonderful to hear that Darren provided such professional and careful service with your termite control system. We’re glad you felt informed and confident throughout the process. Your satisfaction means a lot to us, and we're here if you need anything else!

October 31, 2025

October 10, 2025

Carrie Edell

Pam had been wonderful! We hired turner because of a bug problem and she was diligent in returning until the problem was eradicated. Bugs have been few and far between since and she promptly returns anytime I spot one (or think I do) with a smile. Scott did our annual termite inspection today. He was able to come earlier thank our appointment time, so he reached out to offer that option if it suited us. He was professional, courteous, and thorough.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. Thank you for being a valued customer.

January 23, 2017

September 17, 2025

Sondra Yuknavage

Aaron did a great job today, with our termite retreat and install of baits and interior pest control. He was very thorough and explained what he was doing.

Response from owner

Thank you for your wonderful feedback, Sondra! It's great to hear that Aaron provided such thorough service during your termite retreat and pest control. We appreciate you taking the time to share your experience, and we’re glad you felt well-informed throughout the process.

September 17, 2025

September 17, 2025

Victor Walker

Donta at Turner Pest Control was professional, knowledgeable, and thorough with both the termite and general pest inspection. He explained everything clearly and provided excellent service. Highly recommend!

Response from owner

Thank you for your fantastic feedback! It’s wonderful to hear that Donta provided such a professional and thorough service during your inspections. We appreciate your recommendation and are glad you had a positive experience with us!

September 17, 2025

September 13, 2025

Clint Hickox

I find Turner Pest Control extremely efficient and reliable. They have complete control of termite, pest and yard maintenance and I could not be any happier with the service… well I guess I could if it were “free”. I would like to give a shout out to our tech Nate. He is extremely professional in his work and mannerism. Clint H.

Response from owner

Thank you for your fantastic review, Clint! It’s wonderful to hear that you find our services efficient and reliable. We're glad Nate made a positive impression with his professionalism. Your satisfaction means a lot to us, and we appreciate your support!

September 15, 2025

September 12, 2025

James Priest

Melanie replaced a broken termite trap and did an outstanding job of cleaning up along the area just below the roofline. Work carried out in a professional manner.

Response from owner

Thank you for your kind words, James! We're delighted to hear that Melanie provided such outstanding service in replacing the termite trap and ensuring the area was cleaned up professionally. Your feedback is greatly appreciated!

September 15, 2025

September 8, 2025

Michelle Ortolani

Have used Turner Pest for years. They did the pretreatment for our home and our addition, as well as regular pest and termite services. If we see a problem like sugar ants or palmetto bug, we know we can call and they will schedule us quickly for an extra treatment - but that is very rare. Friendly staff and easy online payments accepted.

Response from owner

Thank you for the five star rating. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience.

April 12, 2018

August 5, 2025

Joe S

Have always had great experiences with Turner over the years. Just had my termite bond renewal inspection with Scott. Super nice guy, on time, and thorough in ensuring we had nothing to worry about. 5/5!

Response from owner

Thank you for your kind words, Joe! We're so glad to hear that your experiences with us have been consistently positive. It's great to know that Scott took such good care of your termite bond renewal inspection. We appreciate your trust in us and look forward to continuing to meet your needs!

August 8, 2025

July 31, 2025

M A

Michael was very professional, extremely nice and thorough. After he completed his inspection, I feel confident our house is well protected against termites. Thank you Michael!

Response from owner

Thank you for sharing your experience! It’s wonderful to hear that Michael provided you with such professional and thorough service. We're glad you feel confident in the protection for your home. Your satisfaction means a lot to us!

July 31, 2025

July 31, 2025

Holly Lean

Nate C did a great job with our termite inspection. Very professional!

Response from owner

Thank you for your kind words! We're delighted to hear that Nate provided you with a professional termite inspection experience. Your satisfaction is important to us, and we appreciate you taking the time to share your feedback!

July 31, 2025

July 25, 2025

Rich Moss

Jake was amazing. He not only covered all of our concerns but also did our annual termite inspection. Give this man a raise!!!! Very professional very helpful. Thanks Jake

Response from owner

Thank you for your fantastic review! We're delighted to hear that Jake provided such attentive service and addressed all your concerns during your annual termite inspection. Your kind words will surely be shared with him. We appreciate your support!

July 31, 2025

July 23, 2025

Dan Z

3 stars overall for pest control and termite bond. Intermittent visits for pest control and they never sweep the eves around the outside lights where bugs gather. As for today's visit for our annual termite inspection, it was great, Jim was excellent 👍. Professional and knowledgeable, didn't try to sell me more services or anything either which is a plus! He was on time and his inspection was thorough but completed quickly so it didn't tie up half my day.

Response from owner

Thank you for your feedback, Dan. We're glad to hear that Jim provided you with a thorough and efficient termite inspection while maintaining a professional approach. We appreciate your notes on the pest control service and will certainly look into improving that aspect. Your insights are valuable to us as we strive to enhance our services.

July 23, 2025

July 17, 2025

Jeff Galante

Nate did an excellent job of relocating the termite bait trap. He was professional and very cordial.

Response from owner

Thank you for your kind words, Jeffrey! We're delighted to hear that Nate provided excellent service while relocating the termite bait trap. We appreciate you taking the time to share your experience!

July 18, 2025

July 16, 2025

Gustavo Gaeta

Spencer did a very good job. He cleaned the eaves, sprayed around the house, cleaned out a few wasps nests and more importantly, he checked all termite traps for activity. We are very pleased with his visit.

Response from owner

Thank you for your wonderful feedback! We're delighted to hear that Spencer provided such thorough service, including checking the termite traps and addressing the wasp nests. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.

July 18, 2025

July 16, 2025

Joe Danihel

James was great to deal with during our annual termite inspection and bond renewal!

Response from owner

Thank you for the fantastic review! It's wonderful to hear that James provided you with great service during your annual termite inspection and bond renewal. We appreciate your feedback and are glad you had a positive experience!

July 18, 2025

July 15, 2025

Jason C.

Mike came out for our Pest Control Services and was great. He spent a good amount of time removing all the cob webs, etc. from our house. He checked all the termite bins and sprayed thoughly outside and on our patio where we were most concerned. He even applied snake repellant before he left. He answered all my questions that day with a smile and was kind and professional!

Response from owner

Thank you for sharing your experience, Jason! It's wonderful to hear that Mike provided such thorough service and took the time to address all your concerns. We appreciate your kind words about his professionalism and attentiveness. Your feedback means a lot to us!

July 18, 2025

July 9, 2025

Trey Bagnardi

Robert K. did an amazing job, helped me a lot with spotting a possible future issue with termites due to a drip line near my AC unit. I currently have a problem with Earwigs in and around the house and he gave me a very helpful insight. 5/5 stars guaranteed!

Response from owner

Thank you for your fantastic review! It's wonderful to hear that Robert provided such valuable assistance with your termite concerns and offered insights on the earwig issue. We appreciate your kind words and are glad you had a positive experience.

July 9, 2025

June 30, 2025

Julianna Gray

Zero stars if possible! Turner Pest Control has harassed me since my termite bond came up for renewal. Now since I have denied the email and phone calls they decided to send a tech out to walk around my house and do the termite inspection with no one home. I called the technician back and he quit what he was doing but he had already walked around to my back yard. Not only do I have a no trespassing sign and no soliciting sign but I also have a 70lb pit bull. What if my dog had been outside protecting his home like he is trained to? This is a serious liability. This has happened twice now!!! First guy was from the Baymeadows location and the second time the tech was from the fortune parkway location. The tech said when they do not have work the office scheduled them to do termite bond inspections with no notice to the homeowner. By the way this is a $300 service.

Response from owner

Julianna, thank you for sharing your experience. It's concerning to hear about the lack of communication. We appreciate you bringing this to our attention, and we’ll work to ensure our team understands the importance of respecting our customers' wishes and property. Your feedback is vital for improving our service. I have reached out to our management team and someone will be reaching out shortly.

July 2, 2025

June 28, 2025

Brittany Fountain

Kristopher at Turner Pest Control showed up to our home for a termite bond appointment that we never scheduled. He rang the doorbell but I I was on a work call and couldn’t come to the door. Instead of leaving, he decided to let himself into my backyard to do an “inspection.” At this point, I thought someone was trying to break into my home. I was home alone, and all I saw was some random man walking around my home and letting himself into my backyard through the gate unannounced. I hid in my bedroom terrified. Not only did he interrupt me while working and scare the living daylights out of me, it also just felt like a very aggressive sales tactic to show up for a termite bond renewal that I never approved or scheduled to begin with.

Response from owner

Hi Brittany, Thank you for sharing your experience. It's concerning to hear about the situation you faced. Your safety and comfort are our top priorities, and we take your feedback seriously. We appreciate you bringing this to our attention, and we’ll ensure that this matter is addressed appropriately. Your insights are valuable to us as we strive to improve our service. I have reached out to the management team in your area and someone will be reaching out shortly.

June 30, 2025

June 27, 2025

Rachel Li

Excellent service and very helpful. Kameron show up and doing the termite inspection for us. Polite and explained all the details.

Response from owner

Thank you for your kind words, Rachel! We're delighted to hear that you had an excellent experience with Kameron during your termite inspection. It's great to know that he was helpful and provided thorough explanations. Your feedback is truly appreciated!

June 30, 2025

June 25, 2025

Steve Prince

Zachary was very friendly, professional and provided useful instruction to keep our house termite free

Response from owner

Thank you for your wonderful feedback, Steve! It's great to hear that Zachary made such a positive impression with his friendly professionalism and helpful instructions. Keeping your home termite-free is our top priority, and we're glad you found his guidance useful. Your satisfaction means a lot to us!

June 25, 2025

June 24, 2025

David Rogers

Michael was very professional and did a good job of explaining the terms our termite bond renewal.

Response from owner

Thank you for the fantastic review, David! It's wonderful to hear that Michael provided you with clear explanations regarding your termite bond renewal. We appreciate your feedback and are glad to know you had a positive experience.

June 25, 2025

June 16, 2025

Leslie Warner

Michael was doing annual termite bond renewal inspection (internal and external). He was very courteous and friendly and flexible!

Response from owner

Thank you, Leslie, for your kind words about Michael's service; we appreciate your feedback and are glad to hear he made your experience pleasant!

June 17, 2025

May 21, 2025

Brent G

Mike did our termite inspection today. He met with my wife. Very thorough. Nice guy.

Response from owner

Thank you, Brent, for your kind words about Mike's thorough inspection and for recognizing his efforts; we appreciate your feedback!

May 23, 2025

May 20, 2025

Jerome Hill

Kameron did an excellent job with our scheduled insect and termite control. Turner pest control always does a great job

Response from owner

Thank you, Jerome, for your kind words about Kameron and our team at Turner Pest Control; we truly appreciate your support!

May 21, 2025

May 9, 2025

Stephen Martin

Nate texted me upon his arrival to see if I had any concerns that needed to be addressed. During his work he adjusted 2 termite bait traps, one because it was just in the path of our lanai door. Nate is an excellent tech who cares about his job and does right by the customer. A real asset to Turner Pest

Response from owner

Thank you, Stephen, for your kind words about Nate and his dedication to his work; we appreciate your feedback and are glad to have him on our team.

May 12, 2025

May 6, 2025

Patty Everett

Michael gave excellent service and was very friendly. He gave me great tips for termite protection and we discussed pest control.

Response from owner

Thank you, Patty, for your kind words about Michael; we're glad you found his service helpful and friendly! Your feedback on termite protection and pest control tips is greatly appreciated.

May 7, 2025

April 23, 2025

April D

Very nice and professional. Aaron took the time to explain the process of termite sensor installation and was very knowledgeable about all kinds of critters. I highly recommend!

Response from owner

Thank you, April! We're glad to hear that Aaron provided you with such a thorough explanation and showcased his knowledge; we appreciate your recommendation!

April 24, 2025

April 21, 2025

Lana D

We got into the 10 years contract/treatment for termites, and once a year, we have an inspection for a fee. We are glad we did it! They are very good keeping up with scheduling. They are always on time, and the inspection only takes about 15 minutes.

Response from owner

Thank you, Lana! We're so happy to hear that our scheduling and timely inspections have made your experience positive. Your satisfaction means a lot to us!

April 23, 2025

February 21, 2025

Bruce Schreiber

Turner Pest control arrived on time for the termite inspection and was very friendly. They went right to work and inspected both inside and outside the house. They provided their findings and proposed a new service they included multiples of their services. He also provided our bill which we paid at that time. He said he would email our receipt and the new plans' specifics.

Response from owner

Thank you, Bruce, for your kind words and for recognizing our team's punctuality and thoroughness; we're glad you found the inspection helpful and informative.

February 24, 2025

January 21, 2025

Alexander Henseler iii

Paul Richardson was out today for a termite inspection. Excellent customer service and very nice gentleman. He was very considerate of our time and our home.

Response from owner

Thank you, Alexander, for your kind words about Paul and for recognizing his excellent customer service; we appreciate your feedback and are glad he made a positive impression!

January 22, 2025

October 21, 2024

Deborah Pavelle

I used Turner pest control for my termite bond and have been very pleased. They’re very regular. They check the units that they have installed and they’ve come into my garage when necessary. Tray did a very good job today.

Response from owner

Thank you, Deborah! We're so glad to hear you're pleased with our termite bond service and that Tray did a great job for you. Your satisfaction means a lot to us!

October 22, 2024

September 23, 2024

Beth Holt

I was under the impression that the house would be trenched on 3 sides with bait stations in the back around the pool deck for termites. I now have unsightly stations in the front of my house in the decorative garden area. My advice is to make sure you are aware of exactly what they are installing prior to installation. Installer was courteous and installation was quick. However, I feel like they should have vacuumed up their mess for $1,488.

Response from owner

Hi Beth, thank you for taking the time to share your experience with us! We appreciate your business.

December 7, 2022

September 4, 2024

Erick Vielman

Turner are THE pest control experts! Andre was very knowledgeable and did a meticulous job of making sure our home was not only protected of unwanted insects and pests but sealed our home to keep the bugs where they belong…outside! They also continue to do a stellar job keeping the termites out as well.

Response from owner

We're so grateful for your kind words, Erick! Thank you for recognizing our efforts in keeping your home pest-free and well-protected.

September 5, 2024

August 10, 2024

Bill Turner

We have been using Turner pest since we built our house and have never had a bug issue in 8 yrs. We started seeing some bugs recently due to all the rain and call them and they came right out to spray inside and outdoors. Good company. They also do our termite bond.

Response from owner

We're so grateful for your loyalty over the past 8 years and glad we could promptly address your recent bug concerns both inside and outside your home. Thank you for trusting us with your termite bond as well.

August 12, 2024

August 5, 2024

Alisha Adams

Eddie was so helpful, professional, and diligent when I needed advice on what steps to take before I had to tent my home for termites. He went out of his way to help me prep my home and make sure I understood how this all worked. I highly recommend this company!

Response from owner

Eddie's dedication and professionalism are truly appreciated - thank you for recommending our company!

August 5, 2024

December 21, 2023

Charme

Renewed my ten year termite bond/treatment. Cody did a great job and left me notes regarding his service and provided a detailed report via email the same day. Dennis, the inspector, also does a great job and helped me with the details of setting this service up. I highly recommend Turner Pest Control.

Response from owner

Thank you Charme! We appreciate your kind words and are so glad to hear that Cody and Dennis provided excellent service. We're grateful for your recommendation.

December 22, 2023

June 6, 2023

Mike Roberts

Extremely disappointed in the quality of service! Their technician came out to my store and drilled holes in my concrete sidewalk for termites. He left an absolute mess everywhere and we cannot get in touch with him to clean it up. Definitely do not use this company

Response from owner

We're sorry to hear about your negative experience. Please know that we take your concerns seriously and we apologize for any inconvenience caused. If you're able to send the first and last name, as well as the address for service to VWoods@TurnerPest.com, it would be my pleasure to look into this for you. Thank you.

June 12, 2023

June 4, 2023

April Day

I love the lawn service they provide! They treat to fertilize,weed and lawn pests. My neighbors loved my lawn so much, they called and hired them to do theirs! (I also use them for incects around house, spiders, wasps,etc. And since don't see any. They also hold a termite bond on my house.). Great company.

Response from owner

Thank you so much for sharing your positive experience with our lawn and pest services! We're thrilled to hear that your lawn looks great and that your neighbors have taken notice. We appreciate your trust in us to keep your home free of pests and are happy to hear that our services have been effective. Thanks again for choosing our company!

June 5, 2023

May 31, 2023

Elizabeth W

Allison came to do our yearly termite inspection, she also treated the outside of the house last wee. She is so professional and polite. Our overall relationship with Turner has always been top notch! 5+ years as happy customers!

Response from owner

Hi Elizabeth, thank you for your review! We truly feel that people make the difference. Thank you for being a valued customer and member of the Turner community. We appreciate your business.

July 13, 2021

April 27, 2023

Paula S. Lee

We just hired for Turner pest control, Termite Bond and lawn care services and i'd have to say I am very impressed.. We used one of their competitors (Nader) for years and I didn't know what I was missing. They are detailed and thorough on making sure you're home is ruly is protected from insects and rodents. Our Tech was informative and thorough. Was here for at least an hour. Can't wait to see how the lawn care team treats us.

Response from owner

Hi Paula, thank you for taking the time to share your experience with us! We appreciate your business and feedback very much. Welcome to the Turner family :) we're so happy to have earned your business.

April 27, 2023

February 18, 2023

Margaret Lucas

Had Turner Guard services done for our termite bond. Company was very easy to work with and knowledgeable. Very prompt on getting our service done and cost was reasonable. Our technician Austin was very easy to work with and took the time to answer any questions that I had. Would highly recommend this company.

Response from owner

Hi Margaret, thank you for taking the time to leave us a review! We appreciate your business and your feedback very much.

February 21, 2023

April 19, 2022

Andrea

This company is becoming more and more unreliable. I use them because when I bought my house I had termite baits installed and signed up for a quarterly inspection /spray. They’re supposed to come quarterly and inspect my baits, spray around the outside of the home, and wipe away spider webs/nests etc. At first they were coming and doing a great job, as best as they could. If I wasn’t home they’d still go around back and do what they needed to do. As of late, they ring my doorbell and if I’m not home they do nothing. I notified the company and the lady I spoke to first was really nice and said she saw he did nothing and didn’t know why. So she rescheduled them to come out. We’ll come today, the man came out, rang my doorbell, I wasn’t home, he did nothing again. I know because I have a ring doorbell and cameras. So I contact the company once again of course frustrated because I pay a monthly fee. The lady Rachel I spoke to today was quite rude, spoke over me and was not sincere or apologetic at all. She kept saying I would get an inspection report to my email but she would notify a supervisor only after I asked. First off, I won’t get an inspection report because nothing was done, but ok. I’ll wait. Then she said he didn’t go around the back last time because of my gates. Well that was never an issue because and the gates are unlocked, had they of checked. Nobody said anything to me about that...I am at the point where I want to cancel and go with another company my neighbors use. Like where do you draw the line?

Response from owner

Hi Ms. Paulo, thank you for bringing these concerns to our attention. I've reached out to the service supervisor for your branch who left you a voicemail a bit earlier today (I believe around noontime). I am also coordinating with the VP of customer service to address concerns regarding our call center. If you're able to send any Ring doorbell footage to me at LThomas@TurnerPest.com, I will make sure this is addressed properly. On behalf of Turner Pest Control, I'd like to extend our sincere apologies for the negative experience that you've had. We hold ourselves to a high standard, but it's clear to see those standards were not met in your interaction with our business. I appreciate the opportunity to make things right and look forward to hearing from you. Thank you.

April 19, 2022

February 25, 2022

Jorge Hernandez

Turner termite protection is awesome. The coverage and protection is worth the price. Grateful that I haven’t had a termite problem but I am confident that Turner would handle the situation as required. Dennis Anderson the field inspector was very helpful in what to look for and provided a thorough inspection thank you!

Response from owner

Hi Jorge, thank you for taking the time to share your experience with us! We appreciate your business and always love to hear about the awesome work our field inspectors do. Thank you for being a valued Turner client!

February 28, 2022

February 2, 2022

Jack Armstrong

Jordan Gray was very professional and explained the various services and costs in great detail. We went with the complete termite and pest control programs he detailed and recommended. I will refer our neighbors to him for the same services we selected.

Response from owner

Hi Jack, thank you for taking the time to share your experience with us! We appreciate your business and are happy to know that Jordan is doing great work. Be sure to utilize our referral program - https://www.turnerpest.com/customer-referral-program/ if you choose to refer your neighbors. If you recommend us to a friend and they sign up for one of our recurring services, you will both get $25 off of your next service!

February 2, 2022

September 24, 2021

Sandy Greenwell

Outstanding friendly service by the gentleman who does the termite and other inspections at my home. Today I was cutting grass when the representative from Turner Pest Control arrived. After he completed his inspections, he actually used the blower to clean off my sidewalk and driveway. That is what I call outstanding customer service. Highly recommended!

Response from owner

Hi Sandra, thank you for taking the time to share your experience with us! We appreciate your business and we are happy to hear that your technician provided excellent service.

September 27, 2021

July 19, 2021

Ann Gipalo

Turner Pest Control has been our termite bond and indoor/outdoor pest control service for 22 years and they are great. When we first moved in we had scorpions dropping from the ceiling vents and they came back until they were gone. Their service people are thorough and the office staff are very helpful. Highly recommend.

Response from owner

Hi Ann, thank you so much for your review and for being a long-time client of Turner! We appreciate your business and look forward to continuing to serve you.

July 20, 2021

October 5, 2020

Stephanie Hammons

Terrible, Terrible!!!!!!!!!!!!! Charged over $800 up front. Day of service two different techs come out first tech didn't complete job and told me I needed to call turner to fix. Second tech couldn't get device to work and also told me to call turner. both techs left with out any resolution from turner. I called three times in one day to get nothing fixed. Now day 4 five calls in and no one has returned my call or fixed my issues. Services only half completed. There was damage to my walls that were not fixed. A huge cement smear on my driveway where they patched a hole drilled for termite control. Stay away, worst experience.

Response from owner

We're sorry you had a poor experience with your initial services, Ms. Hammons. I understand you spoke with our SMART Manager, Donnie, yesterday and he is working to correct the issue with your monitoring equipment. Also, our termite supervisor, Ray will be out this afternoon to assess issues with that service. We sincerely hope that we can resolve the issues you've described and are able to meet your expectations for unsurpassed quality and service. We appreciate your patience and understanding. If you have any further problems with our services, please feel free to contact me directly at cRudy@TurnerPest.com. Thank you. -- Cindi

October 6, 2020

May 7, 2019

Karl Brown

I moved in into my new home a year ago and was advised that Turner was the company that my builder recommend for my termite bond. I contacted them and set up an appointment for someone to come out and explain their service. A person did and gave me a comprehensive explanation on what the tech would do on the first visit and thereafter.. A most knowledgeable, helpful and efficient tech named Chad Ream arriveda few weeks later. He madeus feel comfortable from the initial visit. Because of the reasons listed earlier I have not hesitated to referee Turner to my new neighbors and friends and suggest that they request Chad Ream as their service tech(he is awesome). I hope Turner knows what hat an excellent employee this guy really is. Thank you Turner and Chad

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference.

February 13, 2017

May 3, 2019

Connie Alvarez-Nagrampa

Josh Harris is an excellent representative of Turner Pest Control. I had my termite bond lapse and did not understand the importance of it. He took the time to educate me and make the process of re-establishing the bond a better experience by working with me on the pricing so my oversight would be less painful. He truly is a caring and professional individual that inspires trust and credibility with the customer. Thank you Josh for your great service!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with us, we truly believe our people make the difference. Thank you for being a valued customer!

May 3, 2019

April 12, 2019

Mike Wallace

We've had Turner Pest Control at 2 different houses during the 17 years that we've lived in Jacksonville. We've carried the termite bond, pest control, & yard service with them. Have been satisfied enough with their service to keep them all this time, if that tells you anything. However, the purpose of this review is to give recognition to one of their employees that came out this morning to do the 10-year Termidor HP application. Richard Gagnon was professional, polite, courteous, and really took the time to explain the process and answer all questions. I've never had a bad experience with a Turner employee and have been pleased with anyone that I've ever worked with. However, my positive experience with Richard compelled me to take a few minutes out of my day to write this review. He's an awesome young man and if these are the "next generation" employees of the company, Turner's in great hands!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference. I will share this with the whole team so Richard gets recognized. Thank you for being a valued customer!

April 15, 2019

April 24, 2018

Eileen Queirolo

The guy that came to service our house, Gerald, was amazing! Very straight forward and honest with everything we needed to get done. We had termites and he helped us with treating the affected areas and provided us with his number to ask questions when needed. He seriously puts our minds at ease. Thank you! Definitely recommending him to my friends and family.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference.

April 24, 2018

January 26, 2017

James Brown

Nathan was very flexible when I asked him to reschedule a missed appointment. Turner pest control is a very professional company and well worth the investment. I'm getting my home ready to sell and it was nice to hear that the termite bond is transferable to the new owners

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference.

January 27, 2017

January 12, 2017

Michael Ouchi

The technician (Pamela Daughtry) that does our service is very diligent and helpful with any problems that we've had regarding termites and other pest around our home. She has on several occasions taken the time to explain and correct any problems/concerns that we had. Both my wife and I are extremely happy with the service Pam has provided us and appreciate everything she has done for our home. Turner Pest Control have a great asset in Pam and we look forward to having her protect our home from pests.

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with our team! We truly feel like our people make the difference.

January 12, 2017

August 2, 2016

Sandi Baker

Our home builder in '99, not the greatest, used this company for the initial termite treatment and bond so I continued with them initially just to renew the bond every year. When our house was about 10 year old the initial treatment expired so I could chose any company to re-treat our home and get a new bond. I stayed with Turner because the same gentleman comes to our home every year to inspect for any signs of termites when our bond in renewed. He is wonderful with my curious and highly inquisitive sons. The one time I saw a few dead swarmers in my window sill they came out immediately and treated. Their prices are competitive and service is outstanding. The fact that over the 17 year period we've been in our home, we've had the same technician tells you they treat their employees right also. I highly recommend this company :-)!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with us, we truly believe our people make the difference. Thank you for being a long-time, valued customer!

August 3, 2016

April 9, 2016

Joanne Murdock

I have used Turner for the past 10 years. I found termites around my home and Turner offered the best package. I had to take a 10 year contract with them in order to get the great price they offered for the initial treatment. That was fine as I was going to need coverage anyway. Most of my annual visits have gone well with one very big exception. One of the inspectors told me I had water damage to my back door, not termites, and he would come back later to fix it for me. The cost - $125. I stupidly handed over the cash and to make a long story short, I never saw him again. I called Turner who said I had to call him, which I did many times. The company did not want to help and I have never received my money back. I had to find someone else to fix my back door frame. My visit this year did not show up at the appointed time. He was seemingly in a workshop and I was given a new time. He arrived 20 minutes early for that one. He was pleasant and thorough . I could not be told when my contract was up for renewal, how much another treatment would cost, and I was unable to make my payment because of busy lines. I am very unsure whether I will renew with Turner or not.

Response from owner

I spoke to the President of the company about this and he went back in our software history to recall the incident. It was noted you contracted an employee of ours to do some work on the side for you but he never showed or performed the work. As a result of you calling us to let us know, that employee was then terminated. It appeared this happened in 2009 and those records are in storage but we were able to pull his employee file and it shows we deducted what was owed from his pay check however we don't show if we ever reimbursed you for it. As discussed when I spoke to you, you will be receiving a check for $125. We also spoke to your current technician and he said your renewal is in 2017 so we apologize if there was a miscommunication there.

April 29, 2016

September 24, 2015

Ben Carpenter

Turner Pest said 11-1130 . At 2 minutes till 11 They arrived and I thought --if the work is like the promptness I'll be happy. Well ,they dug ,trenched ,drilled and opened things I didn't know I had. Greg Holmes is my kind of guy!! He was polite, competent and VERY thorough. My property remained in perfect condition through the process.

Response from owner

Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with us and Greg. One of the best kinds of compliments we can receive is a testimonial from you so we appreciate you taking the time to share your experience with others.

September 25, 2015

September 18, 2015

Erez Sternberg

I wanted to let you know that today we had our annual inspection for termites. Kailon Alexander came to the house to perform this inspection. First he called to update us that he was running late due to traffic and was extremely apologetic. Then my nanny, who was home with the kids, said that he was very professional and “an exceptionally nice individual.” I wanted to pass this along as I am in the customer service business and this is what I would want to hear about my employees. Good job!

Response from owner

Thank you for taking the time to provide your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with Kailon! We truly feel like our people make the difference.

September 21, 2015

August 6, 2015

Marty Trauger

We had our initial treatment yesterday - Patrick (Sheehan) was great! Very polite and helpful, he fully explained the process and answered all my questions without hesitation. It was brutally hot and Patrick doing the termite treatment had to drill every brick and a half and trench all the way around my 2600 square foot home - how brutal is that in August? He was great and he never stopped - Turner has a great employee in Patrick - without a doubt, the best decision we made was to choose Turner - only one problem - - we chose Turner to have this work done because we are selling our house and moving out of state - I wish I had known years ago about this great company. I would have cherished the relationship - - Wonder if they do road trips????? Thanks guys, appreciate you and your efforts!

Response from owner

Thank you for your feedback. We are sad to lose you as a customer! At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience with Patrick Sheehan. One of the best kinds of compliments we can receive is a testimonial from you so we appreciate you taking the time to share your experience with others.

August 20, 2015

March 16, 2015

Andrew Caroline

We have been a Turner customer for years and have always been satisfied! Ryan Dineen did the termite inspection this year. Like all of the Turner staff we have worked with, Ryan was professional and very friendly. He took the time to answer our questions and explained what he was doing as he proceeded. Also very important to us, the Turner Team is always punctual which we very much appreciate! Thank you for the great service!