Ann Summerlin
Don made an initial visit on a day that was filled with service people. Don was patient and kind and allowed me chat with, explain, and answer a phone call. Thank you for the thorough explanation of the services provided as well as the follow up email. I appreciate the excellent customer service and professionalism. Ann S. Jacksonville
Response from owner
April 4, 2016
Other reviews
Rebecca Abbott
Always professional and do a great job. There are a few kinks with scheduling, ie saying they will book an appt on a specific date and time, then nobody showing. Sent an email following up and nobody responded. Eventually needed to call to book appt. Happened twice. So a bit frustrating, but everything else is great.
Dawn Callison
Turner is a local company with a live person who answers the phone. They are prompt in handling any issues that arise. However, we rarely have any issues. Great customer service! I highly recommend them over any national companies.
Bonnie Marshall
I have never been SO disappointed in a company as I am Turner. I didn't have much of a choice because my home builder hired them to do the Termite protection. So, after meeting initially with the Tech (Mike) - I also signed up for the lawn and bug treatment. (After this meeting I was told by my builder that they had already paid for the Termite protection for the first year... so I spent $650.00 as I was misled by the Tech! My lawn is now FULL of weeds and dead spots, they don't show up as promised or scheduled..... I have YET to see an "inside" guy to put down anything... I have sent email after email... even RESPONDED to an email because they can't "process my card" - and have STILL not gotten a reply. They are HORRIBLE and the WORST mistake I ever made was signing the contract they are now in BREACH OF.... EDITED to say that I got an email today cancelling my service - and telling me I owe them $315.00 for services they did NOT complete. They did a total of 2 lawn services...and destroyed my yard. Lawn service is $45.00 a month, and interior bug service $60.00 (which they NEVER did since I signed the contract on March 7th) - I will have to pay WAY more then that to FIX what they did!
David Medvec
Our Tech Jacob was amazing and always goes above and beyond. We highly recommend him and Turner as they have always treated us superbly!