Duane Decker
Decided to watch security video of the Turner Pest Control visit. Shocked at what I saw. Paid $181 for the nine minute fertilizer treatment. In the nine minutes the tech placed a sign in the yard fiddled with a backpack sprayer then spot sprayed some areas of the yard. Did not assess or spray the entire yard. Now I know why my yard continues to degrade year over year despite paying a premium price. I was under the impression that they used a hose and reel from the truck and sprayed the entire yard like other companies do.
Response from owner
March 3, 2025
Other reviews
Jonathan Harriford
Pam was amazing! Very knowledgeable on all areas. A true professional who cares about the customer and their needs. Wish more service technicians were like her! Thank you for taking care of my new home!
Mark Johnson
David was very polite, friendly, and thorough.
Diane Thomas
Megan was extremely thorough! She was very professional and took care of all my needs :-) I would definitely love to have her come back!
Helena Norden
This company has been servicing my lawn for several years. They have always done a good job until the spring of this year. The company that cuts the grass notice sod webworm infestation / lawn moths and I immediately called to report this issue as their technician didn't note anything about it during his visit. My lawn company said if it wasn't handled right away, it could spread and become a big issue and could potentially kill my whole yard. Due to Turners Pest Control bad customer service and non responsiveness, this turned into the worst infestation of web worm my lawn cut company has ever seen. I have called many times and first time I called I was told the manager was going to call me back which he never did. I called again and there was no notes on my account that I had called to request a manager to call me back. (This has happened at least twice where they have no records I called, or that somebody was going to call me back.) I was told somebody would go out and take a look. They didn't, and ended up postponing my regular treatment for 2 weeks. When they finally went out for a regular spray, the technician said nothing about the bugs on his report. I called again and finally the manager called me back and promised he would go out. When he finally did he said he found 1 worm and that they would treat for it the next week. I never got any reports that they actually did. After my research I understand that it has to be re-treated after 30 days to work, so now I have been calling since last week and have been told the manager has to authorize a spray as it's not a regular treatment. My lawn has now so many issues where the grass is destroyed and now I have gotten crab grass too. I also still have many moths from the web worms flying around. I'm in a HOA community so I'm just waiting for the letter saying I need to handle the lawn issues by replacing the grass. I have a large front yard and back yard so it would cost me a lot of money to replace the grass. Again, I'm waiting for a call back from the manager...