Jill
Emailed to cancel my service November 18th. I was paying $75 a month for their service and a neighbor gave me the name of a company that charged half that amount. In an email, Turner employee told me that I had to schedule a visit to cancel contract, which I did. Two men showed up at my home and said in order to redo my contract, I had to pay $300 for another inspection. I told them they had done an inspection 2 week prior as part of the service I was already paying for. Then they said in order to cancel my contract, I had to pay $300. I asked them to leave my property and emailed Turner and told them to cancel my account. They keep charging my credit card even though I notified them in writing I cancelled their service Fortunately, my credit card company has refunded me. I do not recommend this company. They use intimidation and can't keep their story straight about how to terminate a contract.
Response from owner
January 3, 2025
Other reviews
Alice Nenigar
I just got off the phone with customer service, I am trying to get information about the type of service I need( inside insects). The man “helping” me seemed to be reading a script. I couldn’t get my questions answered about monthly service so I opted for the one time Option. Got everything set up and he wanted payment up front while we were on phone. I said no I don’t do business that way. He put me on hold, came back and said it had to be paid up front. I said I will use another company. I’ve used them in the past and the woman that helped me then was very helpful. Think customer service needs tweaking just a bit.
Peter Dunn
Excellent quarterly exterior service. The service technician is OUTSTANDING. He spends time necessary to assure that I'm very satisfied with Turner services. Job well done, and thanks!
Stephen Martin
Nate texted me upon his arrival to see if I had any concerns that needed to be addressed. During his work he adjusted 2 termite bait traps, one because it was just in the path of our lanai door. Nate is an excellent tech who cares about his job and does right by the customer. A real asset to Turner Pest
Sonia Fuentes
Cody came today for my termite bond and did a very thorough job. He explained what I should do to prevent the termites from coming into the house.