Joanne Murdock
I have used Turner for the past 10 years. I found termites around my home and Turner offered the best package. I had to take a 10 year contract with them in order to get the great price they offered for the initial treatment. That was fine as I was going to need coverage anyway. Most of my annual visits have gone well with one very big exception. One of the inspectors told me I had water damage to my back door, not termites, and he would come back later to fix it for me. The cost - $125. I stupidly handed over the cash and to make a long story short, I never saw him again. I called Turner who said I had to call him, which I did many times. The company did not want to help and I have never received my money back. I had to find someone else to fix my back door frame. My visit this year did not show up at the appointed time. He was seemingly in a workshop and I was given a new time. He arrived 20 minutes early for that one. He was pleasant and thorough . I could not be told when my contract was up for renewal, how much another treatment would cost, and I was unable to make my payment because of busy lines. I am very unsure whether I will renew with Turner or not.
Response from owner
April 29, 2016
Other reviews
Caryn Clark
If you want your yard to go from beautiful to pitted, uneven, dead and full of weeds, than this is the company for you. We got the lawn service to maintain a beautiful yard, and now it’s ruined. They have yet to acknowledge what’s actually killing the yard, however they did take the time and effort to type on it that a dying or bald yard is vulnerable to weed growth. So not only did they not treat an issue we hired them to prevent from ever happening in the first place, then they were kind enough to give us a disclaimer to anticipate the damage they caused to create more of an issue via weeds. What a joke. Furthermore, the notes from the most recent visit states they treated a “standard weed issue with the lawn.” If this dying and weed filled lawn they created (after killing what was a beautiful lawn) is a “standard weed issue,” and after 6 months of using their lawn maintenance and treatment service, I would hate to see one categorized as a major issue. Notes on the 3/31/21 report also state "areas may be remedied via pest management means but but will require time" yet the pest portion of the paperwork says, "none" and no treatment provided. The paperwork also conveniently stated that "Customer is unavailable to sign," yet not only were we home and available, but we also walked the property with the tech. That is a tremendously inappropriate way to handle a business. Save your money and do not spend it with this company, unless you’ve also set aside money to re-sod your lawn 6 months in.
TJ H
Excellent full service. Kind abd professional staff.
Lisa Herring
Donta has done a great job keeping the insects and critters out and away from our house. We had an issue with ants, Donte came, sprayed inside and out then followed up with me the following week.
Ron Holton
Great experience as always. Not only protects the inside and outside for bugs but does a great job knocking down webs and dirt dobbers. Highly recommend!