Larry P.

I signed up for a years service on 8-15-19. I had an automatic monthly credit card deduction for the years service set up. Fast forward to 07-26-20 I called to request a service call which are supposed to be free during my contract period if I have an issue. I explained there was a recurring issue with the original pest I initially called them for a year earlier. They then informed me (after promising to come out and look at my issue 2 times before) that I would have to pay again as I cancelled my service. Yes I did cancel my service but payments continued as I was on a 1 year contract and I knew this. But if you don't cancel in advance you are automatically charged for the next quarter. My issue is that I paid for an entire year of service and that service doesn't end until 8-14-20 irregardless if I cancelled. I've not had any issues until the end of last month and when I called I got nothing but a runaround from what amounts to a bunch of incompetent people who don't want to stand by their service. If their service is so great then why am I getting critters and then a bunch of nonsense when I call them and ask for a service call? I paid for a year and expect a years worth of service. I've never had to call for a service visit and don't understand the difference of calling in the 2nd quarter of contract vs the 4th quarter of contract. I'm still within the period for which I paid. I've spoke with a couple neighbors who use Turner as well and they too will be canceling at the end of their terms. These people don't stand by their service or contract. Will not recommend much less use their service again.

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