Nicole
Had two really bad experiences with them. They come to the home unannounced even if it’s all over your account to call before coming and don’t treat unless confirming appointment. There’s no one holding anyone accountable. When asking what the tech did or their normal procedures on applying chemicals the story kept changing. I was working with Al and John and while John had empathy over what happened Al just dropped off the face of the earth. Doesn’t respond to any of my messages. There’s no quality control and when something happens it’s at your expense. They also outsource their call center so the local office has no control on what the call center is doing.
Response from owner
September 23, 2024
Other reviews
CHRISTINE ROMANO
I have used Turner Pest Control for almost a year now and they have managed my fertilizers and pest control. If you have a question or problem they get right on it giving you answer or sending someone out to address your problem. The technicians are courteous and give you a call or email the day before they arrive. I am very pleased and recommend them to anyone
Kourtney Clark
I have used Turner Pest for nearly 3 years and in the last year have been terribly disappointed with their customer service. After noticing bugs in my house I looked back at when my last service was and it had been nearly 6 months. I currently pay for them to come out quarterly. I had an appointment set up, took off work, and then no one ever showed up. I called turner pest 4x with no response. Finally, I emailed customer service and received a response that the tech had a doctors appointment, again no one ever notified me. They told me that they could schedule me for another appointment 2 weeks later, which I told them this was unacceptable. They said that they would follow up. I never received a follow up, even after calling 3x. I even notified them that I wanted to cancel my service all together and STILL never received a response. They were very quick to call me when I had to cancel a lost credit card and my payment didn’t go through for the month.... I am not sure what is going on with their overall customer service department, but their management of their client base is completely unacceptable. I will be cancelling my pest & yard services with them if I am ever able to speak with a person....
Debra Balcar
Mel was very knowledgeable dealing with our pest issues as well as completing our maintenance. She was very thorough and took her time to cover everything.
Kirti Lal Chugh
Good work and good customer service on the recent visit