Kourtney Clark

I have used Turner Pest for nearly 3 years and in the last year have been terribly disappointed with their customer service. After noticing bugs in my house I looked back at when my last service was and it had been nearly 6 months. I currently pay for them to come out quarterly. I had an appointment set up, took off work, and then no one ever showed up. I called turner pest 4x with no response. Finally, I emailed customer service and received a response that the tech had a doctors appointment, again no one ever notified me. They told me that they could schedule me for another appointment 2 weeks later, which I told them this was unacceptable. They said that they would follow up. I never received a follow up, even after calling 3x. I even notified them that I wanted to cancel my service all together and STILL never received a response. They were very quick to call me when I had to cancel a lost credit card and my payment didn’t go through for the month.... I am not sure what is going on with their overall customer service department, but their management of their client base is completely unacceptable. I will be cancelling my pest & yard services with them if I am ever able to speak with a person....

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