R R
If I could leave a 0 star review, I would. I have been a customer of Turner Pest Control for several years (2015 - present) and I have not had any issues. However, I moved to St Augustine from Jacksonville in 2019 and the service seemed great at first (aside from ear wigs and silverfish constantly taking up residence in my home), but about a month and a half ago I started seeing swarms of sugar ants coming into my house from outside. I talked to other pest control professionals and they agreed that this shouldn't be happening, because the exterior is being sprayed regularly. I decided to contact Turner about having a technician come out to my home to do an interior service, thinking that this might help with the problem. Every time I open a ticket through their website, it is marked as "resolved" without any communication with me, the homeowner. The first time, I didn't even know that they had done this until I went to check up on it and saw it was marked "resolved". Then a technician shows up at my house while I'm at work and calls me telling me he's there to do an interior spray. Again, I was not contacted to be informed of this or approve this time slot. The technician gave me his phone number and told me to get with him to circumvent their corporate nonsense and schedule for a time that would be convenient for me and my fiance. So I called him and scheduled a time when my fiance would be home, but I would be at work. This was scheduled for a Monday between 10 and 11 AM. At about 10:45, my fiance calls me and asks if it was still scheduled. My response of course was, "Nobody has shown up yet?". So I call the technician and he tells me that I'm not on his route and that it was given to another technician, but that he would call that technician and have that technician call my fiance to coordinate. I was at work, so I just assumed that this was being handled. My fiance calls me about 11:30 and asks if I can reschedule it, as he had plans that day. I asked, "Did nobody call you?". Of course they didn't. So I told my fiance to just go about his day and do what he needs to do, and if someone shows up late without communicating that to us, then they would just have to eat it. So I sent the original technician, whom I'd been communicating with, a text message to ask about the SNAFU and he tells me that they never scheduled an appointment, but that he was on his way and would be there in 20 mins. At this point, it was like 11:45. I told him not to bother and that I would call a different company, which I did and they are wonderful. Since then, I was charged again for my service and all tickets I open to try to get my account cancelled are marked, "resolved". All I want now is for my account to be cancelled. I would love a refund, but I would settle for just having my account cancelled. Apparently that's too much to ask, so I am in an ongoing battle with them just to get my account cancelled. I cannot say that I would wish this stress upon my enemies, let alone anyone just looking for a decent pest control company. To reiterate, I DO NOT recommend this pest control company to ANYONE!
Response from owner
June 17, 2020
Other reviews
Cody Jones
I was unhappy with the color and fullness of our yard about a year ago. I spoke with Turner to get their prices and was surprised by how cheap it was compared to other companies. I'm even happier to see that they've done such a good job with our yard. We've gotten multiple compliments on our grass as spring returned this year. The best part is the peace of mind to know that if any issue occurs, we just have to reach out and they'll handle it for us.
Dave Gaylord
Our technician Zachary, is always very prompt, courteous, and professional. He communicates every step of his visit and offers to meet with us once he's completed his work. He is very meticulous in his work and we are confident in his ability to keep us pest free.
Anup Devhade
The Turner pest control team does awesome job. I have services from them for a while and I am very happy with them. They are very nice, explain everything, answers all the queries
Christina Yim
UPDATE/EDIT (Sept. 7, 2025)- They said they would reach out. They have yet to do so, they also came and removed their equipment recently. Waiting to see if the refund does happen for the equipment. No refund has been offered after the one time service that I was not told would have a cost when making the appointment, during the appointment, or after the appointment....DO NOT USE THIS COMPANY!!! I now know why my neighbors used their services and it was always very short lived. The amount of money charged versus how well they complete service is incredibly lack luster, the overall experience should be negative 5 stars. I called them back a few times as they never fully wiped away the webs/cobwebs, etc around lights or corners around the doors. Even when they returned, with information of my complaint and when I told home in person, they still never would wipe away everything. The holidays had come around and I was busy with family so I called shortly after when everyone had left and needed them to come back out. When speaking with them they NEVER informed me that I was just out of my initial contract (ended Dec. 31st) and this was a couple days January when I called. They came out, never asked for payment, never told me on the phone that I needed to either extend my contract, would have to pay for them to come out, not a single comment or discussion what so ever letting me know I was going to be charged. I already knew I was not wanting to renew a contract with them. A month or two after that visit I was sent a bill. I assumed it was to renew the contract so I ignored the bill. It was for the amount of $356.00. After another email notice I called as I wanted to let them know to please stop sending I do not want to renew. I was told on the phone FOR THE FIRST TIME, that the visit in January was out of my initial contract and that was the amount due for A SINGLE VISIT! $356.00 for a SINGLE VISIT!!!!!!!!! I was never told when making an appointment that this was going to be a visit at a cost to myself, never told an amount, NOTHING!!! She apologized for the "miscommunication". They would not accept ANY fault on their side and charged the card they had on file. $356.00 for a single treatment is taking advantage of a customer. It's ABSURD!!! DO NOT USE THIS COMPANY!!! WARNING- DO NOT USE!