Michael P
So after talking with my neighbor about how I kept on seeing spiders around my house he recommended Turner pest control. After reading some reviews online and taking his recommendation I decide to give them a call. The customer service representative that I spoke with was knowledgeable and answering any questions that I had along with being very professional and kind. She explained the whole process to me and exactly what was going to happen. Later today a technician named Lee Parsells showed up exactly on time. Extra points for that. So after the whole meet and greet I explained the situation around the home and he told me exactly what he was going to do. Lee was extremely professional and very thorough in his job. I would see him opening up light switches and other things around the house and really looking into everything. After he was done he explained what was going to happen next and asked me if I had any questions. I just wanted to take a minute out of my day to recognize Lee for his services today and I would recommend him to anyone of my friends and anyone of you that are reading this review. Extra points for Turner’s pest control being pro military.
Response from owner
May 17, 2018
Other reviews
Wende Wilson
Rude and insulting rep just called me and somehow made it my fault that my lawn is diseased after two years of treatment by Turner at a cost of $40 per month. I dared question the mess my yard has become and what I got was a lecture that it's all my fault. No technician EVER told me that I was not following up properly - just this out of control guy today when I dared ask a question and asked him to please calm down. Needless to say I have cancelled Turner's service.
Sol Kleiner
Aaron gave us good advice about a problem that we have in our home. He also talked about how to get rid of Dopplers. And was very knowledgeable on controlling the pest in and outside your house.
Laura B
Tech sprayed the front of my lawn with the wrong product, causing it to die. I reached out to customer service asking if the field manager could come assess my lawn, since the techs do not hold spray licenses to accurately evaluate the situation. Customer service put a note for them to call me, but they never did. I called again and the new customer service agent left a message for the field manager and the area manger (?) to call me within 48 hours. No one has called a week later. We have been customers of Turner's for over 5 years, so this is not the kind of service I would expect from them. Now I have to resort to leaving a bad review in hopes someone will actually call us.... obviously, we are now looking into other pest control companies.
Cindy Lima
I’m very pleased with Nicholas’ kindness and concern. He is a great asset to your company. Please give him another big thank you from me.