Mike Ward

Matthew Rice

Avoid!!!!!!!!!!!!!!! Turner is a complete joke and borderline scam. Their technicians do the bare minimum. They are supposed to sweep (knock down spiderwebs on the exterior perimeter of the house). This has never happened. I’ve called in and expressed my concerns and they sent someone out to correct. Great. Next month, same thing. I should not have to call in constantly and ask them to do the service that I pay for. I have been home when the technician is there and again, it is the bare minimum and you have to ask them to do their job. I pay for pest control as well as lawn. I still have an abundance of weeds in my yard. Keep in mind, I bought a new build, so brand new sod. I have had Turner since the beginning and my yard looks awful. They make canceling services extremely difficult. Let’s talk about customer service…. Hit or Miss. Some of the people answering the phone were great, others, well less than helpful. I was overcharged and they went on a long rant explaining that the charge was normal. I called back and spoke to another representative and they stated that I should be refunded and they would take care of it. This company is an absolute joke. Stay far far away. If they offer you a “bundle” I promise it is a scam…. Do not bite!!! I wouldn’t hire this company to clean my toilets. Worst experience I’ve ever had with a company. Do not hire Turner Pest control!!!

Kourtney Clark

I have used Turner Pest for nearly 3 years and in the last year have been terribly disappointed with their customer service. After noticing bugs in my house I looked back at when my last service was and it had been nearly 6 months. I currently pay for them to come out quarterly. I had an appointment set up, took off work, and then no one ever showed up. I called turner pest 4x with no response. Finally, I emailed customer service and received a response that the tech had a doctors appointment, again no one ever notified me. They told me that they could schedule me for another appointment 2 weeks later, which I told them this was unacceptable. They said that they would follow up. I never received a follow up, even after calling 3x. I even notified them that I wanted to cancel my service all together and STILL never received a response. They were very quick to call me when I had to cancel a lost credit card and my payment didn’t go through for the month.... I am not sure what is going on with their overall customer service department, but their management of their client base is completely unacceptable. I will be cancelling my pest & yard services with them if I am ever able to speak with a person....

ImOK UrOK

Professional and courteous service technician - he took the time to listen and address concerns and issues.

Richard Pagliaro

He is very respectful and does a great job. He always asks if there was anything else that we need to have done.