Paula S. Lee
We just hired for Turner pest control, Termite Bond and lawn care services and i'd have to say I am very impressed.. We used one of their competitors (Nader) for years and I didn't know what I was missing. They are detailed and thorough on making sure you're home is ruly is protected from insects and rodents. Our Tech was informative and thorough. Was here for at least an hour. Can't wait to see how the lawn care team treats us.
Response from owner
April 27, 2023
Other reviews
Karen Walker
Cody is always courteous, reliable, knowledgeable and helpful with all my questions. Today he even invited the black racer to move to another location!
Alice Nenigar
I just got off the phone with customer service, I am trying to get information about the type of service I need( inside insects). The man “helping” me seemed to be reading a script. I couldn’t get my questions answered about monthly service so I opted for the one time Option. Got everything set up and he wanted payment up front while we were on phone. I said no I don’t do business that way. He put me on hold, came back and said it had to be paid up front. I said I will use another company. I’ve used them in the past and the woman that helped me then was very helpful. Think customer service needs tweaking just a bit.
Vaughn & Diane Paddock
Jakahri is excellent at what he does for us. He’s friendly, thorough, efficient and knowledgeable. Happy to have him come to our home for pest control services.
Jess
I have had an ongoing issue with Turner Pest Control and I want this documented clearly. Last year I was told I needed either a lump sum payment for my termite bond or a year of monthly treatments because of work done in my backyard. I did not have thousands to pay upfront, so I chose the year plan. That plan should have ended in September. In July I started emailing to confirm that my service would not auto renew and I wanted it canceled. I received almost no response. I asked multiple times for written confirmation and could not get a clear answer. They eventually emailed me saying they would refund my last month. I received that refund, but they continued billing me anyway. I sent emails both months asking why I was still getting invoices. I received no response until the most recent one where I was told a manager was trying to call me because they wanted to talk about downgrading my service. I have been extremely clear that I am canceling. I do not want to downgrade. I do not want sales calls. I want written confirmation. Instead they have ignored my cancellation requests, continued to bill me, and tried to get me on the phone to sell me something else. This is unacceptable. I am documenting here, in addition to my emails and the requests on their website, that I am canceling my service and that Turner Pest Control has made this process unnecessarily difficult.