Rob Burt
I used this company for about a year, started out as Brandon and then bought out by Turner. I recently canceled my service as I really didn't see any positive results of my lawn and at $60 a treatment that's unacceptable. I also caught the service guy on 2 occasions stating that he treated the lawn when he did not. I was home and in the backyard on 1 occasion and got a call from him stating he treated the lawn, unless he had an invisibility cloak he never treated the back yard as I was there and seriously doubt he treated the front. The other instance Nest had him ringing the door bell, and my Nest covering the driveway had him getting back in his truck and departing 5 minutes later without providing any service. I reported both instances to Turner and apparently nothing was done as I had the same service guy back. After I canceled, they continued to try and treat my lawn. My next call will be to the BBB and Florida Consumer Protection Agency.
Response from owner
December 16, 2019
Other reviews
Brody Williams
Scum of the earth don’t ever do business with them. Got sent a bill for a service that never happened. Argued with them for months for them to finally threaten me with collections. So I had no choice but to pay. Claimed the “GPS” showed the driver was at my house…… I work from home trust me I know who’s at my house. Disgusting. I will be sure to let everyone know how awful they are.
Aaron Franey
New update, no one called me! They posted under my review that they would and guess what, nobody called. Not surprised. Here is my first review: DO NOT, DO NOT, DO NOT hire Turner to be your lawn service company. I gave them a brand-new yard five years ago. I had a new build, my yard was brand-new, and over 5 years it continually got worse with Turner. One time it got so bad with their treatments (meaning they almost killed the yard) that they came out and aerated the whole yard for free. Do you have a white vinyl fence? Get ready for it to turn orange after they come out and spray their treatments. Thankfully the company I hire for my house wash only charged a little more to remove the orange staining. My yard is a complete mess. I tried as long as I could, but after 5 years I had enough. I watered exactly how they said. I did the tuna can test many times and that was fine. I hired an irrigation company to come do checks of the system in general to make sure everything was functioning correctly. Still, their service was awful. Also, do you want their pest service? I was told by the salesman (M. Goldstein) when I signed up with Turner that they do their pest treatments every quarter. What does every quarter mean to you? That means every three months. Well, after their first treatment years ago I couldn’t figure out why they had not come after three months. I called and they told me that quarter for them means every four months. I kid you not. How in the world does a quarter equal every four months. But, at that time I was already in a contract so what do you do? Now, when I called to cancel a week ago, I expressed my frustration to the woman on the phone. Guess what, they now call it “tri-annual” treatment instead of quarters. I wonder how many of us fell for the lie up front. I also made it clear that I wanted someone from management to contact me about my cancellation. Do you think after a week that anyone called? Nope. I will say this just to be fair, those who answered our calls at their office over the years were kind and helpful. However, those who work in an administrative capacity don’t run the business and don’t take care of our lawn.
Co Nguyen
Have been a customer of Turner Pest Control for a few months now. The few times I have had to call about a problem, they come right out and get the problem fixed. I had another great service experience with Chad Jester this morning. Chad was at my house at the time of our scheduled appointment, and he addressed my issue in a timely and efficiently manner. Chad Jester is always very professional, thorough, and willing to answer all of my questions. It is a real pleasure to do business with him. Turner Pest Control techs are a wealth of knowledge!
Dana Deppner
David provides a high level of customer service with a positive & friendly attitude! A true professional!