All reviews

Julie Sebestyen

Not very happy with the service provided. Tech came in for spiders and left all the webs everywhere. Spilled chemicals at the front entrance on a new carpet and couldn’t even clean it up. C’mon!!

Dean Balbierer

I have no idea if Megan serviced my property today (12/1/25). There was no yard sign left. Additionally I've not received an email indicating and detailing what service was performed and if anything was found.

Nicole Phillips

I loved Turner. Pest Control had them for almost four years And Theresa, my service provider is amazing. I’ve been on a monthly plan For all these years and switched over from the previous sellers which cost $150 just to transfer. Fire ants have been our biggest problem And unfortunately, regardless of how many times I have them come out it never works. I was bit up repeatedly and swollen, which is why I was paying for the surface In the first place, so I canceled and they went on to tell me that they already did a “service” that month which is 375 and I still owe it even though I had paid that month and the month after cancellation. I try to explain the situation and let them know. The service never worked I was told I could cancel at And I was on a normal monthly plan. They’re unwilling to work with a customer and regardless of the ridiculously $$$ treatment did it job or not to bad I still owe them. Based on the service provider, I always recommend her, though Customer service and results at Turner Pest Control absolutely not!

Laura B

Tech sprayed the front of my lawn with the wrong product, causing it to die. I reached out to customer service asking if the field manager could come assess my lawn, since the techs do not hold spray licenses to accurately evaluate the situation. Customer service put a note for them to call me, but they never did. I called again and the new customer service agent left a message for the field manager and the area manger (?) to call me within 48 hours. No one has called a week later. We have been customers of Turner's for over 5 years, so this is not the kind of service I would expect from them. Now I have to resort to leaving a bad review in hopes someone will actually call us.... obviously, we are now looking into other pest control companies.

David Summerly

Just moved into a place. Mildly infested with German roaches, orientalist roaches, & spiders. I used to do pest control. Tech that came was fairly nice but clearly had very limited knowledge on pest control and pesticides. Dropped a little delta dust in our electrical plugs, under the fridge and under the stove which plumed out for my nearby ten month old to breathe in, pretended to hand sprinkle granules around the outside like he didn’t own a spreader, & did a liquid spray that killed a single cricket. 🦗 He was supposed to return every week but has never been seen again. I stopped in the office. The lady at the desk was not very helpful. She told me our landlord has to call in to complain and refused to take down my name, address, or landlord’s information.

Bobbi

Service has progressively declined, even after “extra” visits and “treatments”. Can’t get control of our pest situation and our lawn looks sad and full of weeds. Will be canceling their service.

John Herrmann

Had my house tented for termites. Upon returning home I found several of my gardening tools in the front lawn, the shepherd's hook that was in the garden along with the wind chimes were thrown on the ground, numerous LED lights were destroyed. I also requested second payment be made via credit card it was not. I found both the office, and Dennis well over a week ago and they have not gotten back to me. Well it looks like they got the termites, I could not recommend this company

Beth Holt

I was under the impression that the house would be trenched on 3 sides with bait stations in the back around the pool deck for termites. I now have unsightly stations in the front of my house in the decorative garden area. My advice is to make sure you are aware of exactly what they are installing prior to installation. Installer was courteous and installation was quick. However, I feel like they should have vacuumed up their mess for $1,488.

Ashley Russell

Called three times with multiple voicemails to have someone come out and spray the yard with no return of phone call. Finally got through to someone and they were scheduled to come out on a Tuesday and didn’t show up until Wednesday. No notification of appointment change and no communication.

Jennifer Martin

We had to let our first lawn company go because we could see changes in our lawn that we weren’t happy with. We hired Turner and today they came for our initial appointment. They said our grass had fungus (other company didn’t even note this was an issue) and the increasing patches was due to this issue. He treated the lawn and was very nice in speaking to me and taking the time to explain everything. Looking forward to my lawn looking better and healthier!! UPDATE: Turner has merged with another company and for us our lawn went to a mess and so did their customer service. We have switched to another company and within one treatment our lawn has looked better than it has ever before. Turner simply wasn’t responsive anymore to concerns and slow to even attempt to fix problems. We were waiting up to 10weeks between treatments

Kourtney Clark

I have used Turner Pest for nearly 3 years and in the last year have been terribly disappointed with their customer service. After noticing bugs in my house I looked back at when my last service was and it had been nearly 6 months. I currently pay for them to come out quarterly. I had an appointment set up, took off work, and then no one ever showed up. I called turner pest 4x with no response. Finally, I emailed customer service and received a response that the tech had a doctors appointment, again no one ever notified me. They told me that they could schedule me for another appointment 2 weeks later, which I told them this was unacceptable. They said that they would follow up. I never received a follow up, even after calling 3x. I even notified them that I wanted to cancel my service all together and STILL never received a response. They were very quick to call me when I had to cancel a lost credit card and my payment didn’t go through for the month.... I am not sure what is going on with their overall customer service department, but their management of their client base is completely unacceptable. I will be cancelling my pest & yard services with them if I am ever able to speak with a person....

Gabriele Palmer

My home builder signed me up with Turner for termite protection,I didn't chose them myself. After 3 years I finally started to compare prices with other companies and found out that you get the same service for a lot less from someone else. A company as big as they are, that signs up with builders to get thousands of customers, will always charge you more for their service than a smaller local company, because they don't get anything or at least not a lot from the builder for the initial treatment. So they have to take more from you for the yearly warranty. Just because they are big, doesn't mean they are the only ones who give reliable service, I compared and Ii switched now, Saves me $100 a year on the termite bond