All reviews

Taby Wright

Awful!! They charge and no one shows up and when you cancel they charge 180$.. mind you you pay three months and get one time service … worst company no communication at all ..

CJ

To the guy in the branded turner pest control car driving today on baymeadows rd going into the bank …. Why did you have to be such a bad aggressive mean driver?? 11:16 am

David Meltzer

Eleven years. That's how long I was a Turner Pest Control customer. Their pest control service has always been solid — but after what happened with their lawn care program, I canceled everything. On March 30th, a technician applied granular fertilizer to my entire lawn. Their own inspection report (Invoice #A621944902) shows Time In: 1:40 PM, Time Out: 1:47 PM. Seven minutes. The result? Visible stripes across my yard from uneven coverage. See my photos. I called to report it. A return visit was scheduled for April 30th. No one showed. No call. No communication. When I called again this week, I was told a manager would contact me upon arrival to discuss the issue. The technician did show up May 7th and completed a re-treatment — but no manager came, no one knocked, and there was zero conversation about accountability. I canceled all services. Their pest control is fine. But this company burned my time, ruined my yard, and never once took responsibility. Eleven years of loyalty ended because of a 7-minute fertilizer job and a trail of broken promises.

Andrew Glenn

Poor customer service communication. Did not call a day before service to schedule the service.

Chevron Felix

I made a call on April 11, 2026 to find out what day Turner Pest Control were to show up for service of my lawn. I was told on that particular call the service would happen on April 21, 2026. The last day my lawn was serviced was February 13, 2026. My contract was for service in between 6 - 8 weeks. April 21, 2026 would already place me outside of that contracted window. The 21st comes and no one shows up. I called in late that evening and told the customer service rep that no one ever showed for my service. The Rep told me that my service was scheduled for Saturday April 25th now. She assured me she would have the supervisor to contact me. The supervisor called and at the end of the conversation I find out that my service was resescheduled by the supervisor without any prior notification. This is so convenient for me as a paying customer, what was I thinking? It also placed me almost 2 weeks outside of my contracted period. But not of course before billing my credit card for another month of service the day prior to the original appointment. Thanks Turner! Great job!!

AW

EDIT: 1 week later and I am still waiting on an answer from this email that was provided below. If I could give this business 0 stars I would! What does a customer have to do to get an issue resolved?! Very disappointed with the customer service experience. Every time I call, I’m routed to a call center where the representatives don’t seem to have any real information or ability to help. I’ve been trying to resolve an issue since March and was told a manager would contact me, it's mid April but I’m still waiting. In the meantime, they continue sending invoices without addressing the situation. It’s frustrating to feel ignored while being asked to pay for services that haven’t been properly discussed or resolved. I expected much better communication and accountability. Unfortunately, this has been a very poor experience.

Faith Redwine

AVOID!! We automatically were put with Turner Pest control with our new home purchase for our termite bond. It was time for our annual inspection which costed $300 we paid via the online portal. They have now charged my card twice and there is a third charge pending a total of $900. We called and spoke with their customer service who was extremely rude & basically told us it’s our cards problem, they are only showing one charged & and they can’t just refund our money. I called our credit card company and they confirmed it is most definitely an overcharged on their part. Of course then to call Turner Pest control again and just the same excuses, blaming our credit card & refusing to help us resolve the issue. We will never use Turner again!!! Save yourself the headache and use someone different!