Cancellation & Contract Issues

Nicole Phillips

I loved Turner. Pest Control had them for almost four years And Theresa, my service provider is amazing. I’ve been on a monthly plan For all these years and switched over from the previous sellers which cost $150 just to transfer. Fire ants have been our biggest problem And unfortunately, regardless of how many times I have them come out it never works. I was bit up repeatedly and swollen, which is why I was paying for the surface In the first place, so I canceled and they went on to tell me that they already did a “service” that month which is 375 and I still owe it even though I had paid that month and the month after cancellation. I try to explain the situation and let them know. The service never worked I was told I could cancel at And I was on a normal monthly plan. They’re unwilling to work with a customer and regardless of the ridiculously $$$ treatment did it job or not to bad I still owe them. Based on the service provider, I always recommend her, though Customer service and results at Turner Pest Control absolutely not!

Steph R

They always said they're gonna contact you back.And they don't, then they have an ai that responds to all of your emails, they're on set.The supervisor is very disgusting, very nasty and wants to hang up.The phone like a woman if I were you, I would run.I wouldn't deal with them.I'd go the other way.I was trying to give them a second chance then, they showed me a contract that has a signature on it.It's not even my signature. Threatening me They're gonna take me to billing. You do that. They're just very unprofessional, don't deal. Then, threaten youThey're gonna send it to billing. They can go right ahead, because that's signature is not mine?And I can show them my passport and my driver's license.Just don't deal with them.I tried them for the second time and realize they're not going to change.I'm not the only one that has problems with them

Sal Va

Shout out Denver Cole, whom took 3 phone calls to return a call. Locked into a yearly contract when I was under the influence it would be a month to month. Asked him not to renew it and he told me it has to be in writing within 30 days of renewal. As per the terms and conditions. Class act 👏

Christina Yim

UPDATE/EDIT (Sept. 7, 2025)- They said they would reach out. They have yet to do so, they also came and removed their equipment recently. Waiting to see if the refund does happen for the equipment. No refund has been offered after the one time service that I was not told would have a cost when making the appointment, during the appointment, or after the appointment....DO NOT USE THIS COMPANY!!! I now know why my neighbors used their services and it was always very short lived. The amount of money charged versus how well they complete service is incredibly lack luster, the overall experience should be negative 5 stars. I called them back a few times as they never fully wiped away the webs/cobwebs, etc around lights or corners around the doors. Even when they returned, with information of my complaint and when I told home in person, they still never would wipe away everything. The holidays had come around and I was busy with family so I called shortly after when everyone had left and needed them to come back out. When speaking with them they NEVER informed me that I was just out of my initial contract (ended Dec. 31st) and this was a couple days January when I called. They came out, never asked for payment, never told me on the phone that I needed to either extend my contract, would have to pay for them to come out, not a single comment or discussion what so ever letting me know I was going to be charged. I already knew I was not wanting to renew a contract with them. A month or two after that visit I was sent a bill. I assumed it was to renew the contract so I ignored the bill. It was for the amount of $356.00. After another email notice I called as I wanted to let them know to please stop sending I do not want to renew. I was told on the phone FOR THE FIRST TIME, that the visit in January was out of my initial contract and that was the amount due for A SINGLE VISIT! $356.00 for a SINGLE VISIT!!!!!!!!! I was never told when making an appointment that this was going to be a visit at a cost to myself, never told an amount, NOTHING!!! She apologized for the "miscommunication". They would not accept ANY fault on their side and charged the card they had on file. $356.00 for a single treatment is taking advantage of a customer. It's ABSURD!!! DO NOT USE THIS COMPANY!!! WARNING- DO NOT USE!

Sean Charles

Service is a joke missing cobwebs had the service for six months now and I’ve had a little sugar ants for over a month or two has had Turner come out two times and still have the same problem your service is a joke after calling to want to cancel. I was told from Jonathan that I had a six months contract that I could cancel after but after I called the lady seemed like she’s only heard of a one year contract that she didn’t know they did six months. The communication from sales and customer service is by far unsatisfactory.

Monica McDaniels

Double charged me. Refused to issue refund, so I asked to apply overpay to my account and cancel immediately after credits had been used, which was 60+ days notice. I got a different company, as my yard was looking bad and we had pests in our home. Continued to send me bills, after I cancelled. I spent nearly 2 hours on the phone, and had proof of my cancellation, still refused to delete the fraudulent invoice for after my cancellation and SENT me to collections. Now I am disputing it with the collection agency and credit reporting agency, as my 835 credit score dropped into the 700s. I'm furious. Bad service. Dishonest. Run away

Steven Mcqueeny

What they said at the introduction meeting is not what it is. Im getting work orders and they haven't been in the house. they said that I can cancel anytime no fee and now the want 300 for cancel.

SoFloTravels

I used this company for several years and really enjoyed their service without issue. However, today I had such a bad experience with their technician that I called and immediately discontinued services. Their technician called me repeatedly to ask if the gate was open. He parked blocking my driveway then rolled his eyes when I asked him to not park where he was blocking the driveway. He then proceeded to spray all my potted plants, windows, and door handles with bug spray while walking around the perimeter of the house. The people I spoke with over the phone where nice, but after my experience with that technician I couldn't continue to have this company provide service to my home.

Tolstoy

Very disappointing with the techs. I see ants all the time, the techs come out and tell me how he doesn’t see any ants, I end up purchasing ant killer and applying it myself. . Very disappointing will be leaving their service as soon as my contract is up for this qtr,

A’mee T

Been with them for a little over a year. So today I had a scheduled service for spraying outside and inside. So the tech comes out to just knock down the snails that are on the outside of my home and ask me if that was all I said no you are supposed to spray inside and outside. Do you think he did? Maybe a portion of the back but did not come inside and basically just left with no acknowledgment of him completing his service. So I canceled service with them. After calling to cancel, the lady told me that it’s now canceled In the system. Something told me to call back and ask for a receipt. After calling back, the lady never canceled my service.

Linda McCullen

Been a loyal customer for almost 8 years. Moving to condo, so needed to cancel service. All of a sudden, even though they've been taking out $63 per month from my bank account, it seems that I had a balance due, for an additional 2 months. Needless to say, this didn't sit well and I voiced my displeasure. Will NEVER suggest them again, to anyone. Absolutely horrible customer service!

Wende Wilson

Rude and insulting rep just called me and somehow made it my fault that my lawn is diseased after two years of treatment by Turner at a cost of $40 per month. I dared question the mess my yard has become and what I got was a lecture that it's all my fault. No technician EVER told me that I was not following up properly - just this out of control guy today when I dared ask a question and asked him to please calm down. Needless to say I have cancelled Turner's service.

Michele Brown

While this company did a good job maintaining my yard, their business practices are not so good. I canceled my service beginning of November because I moved out of state. Received an email that the service is canceled and the account closed. Today I notice they debited my account for the service that was canceled over a month ago. Called and they stated they have refunded my money, which they have not done. My bank account only shows the money taken out and no money refunded. If the account was closed why do they still have my card on file. I'd think about using another company that is honest with their business practices.

Jasmine Strutt

Worst customer services. On there website it states we can cancel when ever. That is not true they are wanting to charge 800on top off the 1000 we already paid for in the beginning. They never prayed for mosquitos when we had the service they did not charge us either but they went two months without the service we signed up for. They can pick and choose when they give us the full services we ask for but in return will give you horrible customer service. There sceduleing has been a joke and it definitely is not worth the money.

Mark Hahn

Yard is not in good condition. Too many outdoor spiders. Too many calls to have someone come out. Tried to cancel. Wanted extra payments. Came to pick up termite control before contract expired. Update, finally fired Turner. My yard is full of crab grass and other weeds along with bare in spots. This is all due to lack of care from Turner or poor product. Highly recommend using someone else as I am already seeing results from their service. Gonna be a while before I have a nice lawn. I'd like a refund from Turner.

Nageshwar Rohidas

Unfortunately I had a very bad experience with Turner Pest. They have been maintaining my lawn for more than 2 years and never did they mention any issues with compaction or grass intrusion. Recently they did a treatment for weed in my lawn, even after treatment the weed continued to grow. When I asked them to treat again, they mentioned that lawn has Compaction issues and we have to get aeration done at own expense. Regarding weed, it was mentioned we have grass intrusion and it has to be treated by our own expense. I was not sure, how the lawn had so many issues when they have been treating it for last 2 years and charging me around 44 dollars every month. If I'm supposed to get my lawn fixed by own expenses then what's the point of having turner Pest for lawn maintenance. When I called the person at turner regarding the same, they mentioned nothing can be done and owner has to bear the expenses. On requesting for cancellation, the person mentioned that I would be charged for 2 months, since it has been treated by turner on that day. After long discussion she checked with someone and confirmed that only one month expense has to be paid. Did the payment and got the service cancelled.

Kourtney Clark

I have used Turner Pest for nearly 3 years and in the last year have been terribly disappointed with their customer service. After noticing bugs in my house I looked back at when my last service was and it had been nearly 6 months. I currently pay for them to come out quarterly. I had an appointment set up, took off work, and then no one ever showed up. I called turner pest 4x with no response. Finally, I emailed customer service and received a response that the tech had a doctors appointment, again no one ever notified me. They told me that they could schedule me for another appointment 2 weeks later, which I told them this was unacceptable. They said that they would follow up. I never received a follow up, even after calling 3x. I even notified them that I wanted to cancel my service all together and STILL never received a response. They were very quick to call me when I had to cancel a lost credit card and my payment didn’t go through for the month.... I am not sure what is going on with their overall customer service department, but their management of their client base is completely unacceptable. I will be cancelling my pest & yard services with them if I am ever able to speak with a person....

Larry P.

I signed up for a years service on 8-15-19. I had an automatic monthly credit card deduction for the years service set up. Fast forward to 07-26-20 I called to request a service call which are supposed to be free during my contract period if I have an issue. I explained there was a recurring issue with the original pest I initially called them for a year earlier. They then informed me (after promising to come out and look at my issue 2 times before) that I would have to pay again as I cancelled my service. Yes I did cancel my service but payments continued as I was on a 1 year contract and I knew this. But if you don't cancel in advance you are automatically charged for the next quarter. My issue is that I paid for an entire year of service and that service doesn't end until 8-14-20 irregardless if I cancelled. I've not had any issues until the end of last month and when I called I got nothing but a runaround from what amounts to a bunch of incompetent people who don't want to stand by their service. If their service is so great then why am I getting critters and then a bunch of nonsense when I call them and ask for a service call? I paid for a year and expect a years worth of service. I've never had to call for a service visit and don't understand the difference of calling in the 2nd quarter of contract vs the 4th quarter of contract. I'm still within the period for which I paid. I've spoke with a couple neighbors who use Turner as well and they too will be canceling at the end of their terms. These people don't stand by their service or contract. Will not recommend much less use their service again.

Erika Trotter

I was new to Turner Pest Control. I started with Pest Control and then added lawn services due to weeds. I was told the initial charge for the lawn was $50. I was fine with this and was charged when the tech came out for inspection. Two days later I was charged $60 for the service. I was not told I would be charged again. I canceled all my services as I don't trust them with the billing. Incorrect expectations were set and it left me with a bad taste in my mouth. If you do business with this company be sure to ask about all charges.

Rob Burt

I used this company for about a year, started out as Brandon and then bought out by Turner. I recently canceled my service as I really didn't see any positive results of my lawn and at $60 a treatment that's unacceptable. I also caught the service guy on 2 occasions stating that he treated the lawn when he did not. I was home and in the backyard on 1 occasion and got a call from him stating he treated the lawn, unless he had an invisibility cloak he never treated the back yard as I was there and seriously doubt he treated the front. The other instance Nest had him ringing the door bell, and my Nest covering the driveway had him getting back in his truck and departing 5 minutes later without providing any service. I reported both instances to Turner and apparently nothing was done as I had the same service guy back. After I canceled, they continued to try and treat my lawn. My next call will be to the BBB and Florida Consumer Protection Agency.